Bill Jacobs VW

Bill Jacobs VW was an awful experience all around. This dealership is full of dishonest scammers. Specifically, the GM Mike, and 2 salesmen Marc & Rodrigo. They sneak illegal fee amounts into the paperwork as well as upcharge for insane recon fees. They added an extra $3k to the purchase price for changing wiper blades and putting a new battery in a key fob to consider it "certified". They will also tell you that you can put a deposit down to hold a vehicle but they don't actually intend on holding it. We negotiated over the phone after they admitted they snuck things into the initial offer and finally came to an agreed upon purchase price after walking away a first time. The GM told me if I put $1,000 deposit down he would hold the vehicle. He then went on vacation and left the salesmen to clean up his mess. I was told by Marc that Mike will sell the car out from under somebody even with a deposit down. Marc also informed me that Rodrigo would give me a call regarding the vehicle the next day. Every single person had it in their notes that we were coming in to purchase the car. We live 2 hours away (which they knew.) Rodrigo never called to follow up. My calls went unanswered. Finally, when I realized it appeared the car had been sold and called the dealership to confirm, they passed me around in circles until somebody mustered up the courage to admit to me they did sell the vehicle. When I asked questions, all they did was transfer me to Mike's desk--whom they KNEW was on vacation. Do not waste your time with this shady dealership.

This was my second attempt at purchasing a vehicle through Bill Jacobs Volkswagen, and unfortunately, it ended in disappointment again. I was looking to trade in my 2024 Golf R for the newly improved 2025 model. However, the sales process felt more like an effort to push me toward settling for what was already on the lot, rather than helping me get the car I truly wanted. After deciding to take things into my own hands—and with support from Volkswagen of America—I learned that dealerships have the ability to trade inventory between each other to better meet customer preferences. This is an option no one at Bill Jacobs ever offered or even mentioned to me. While I still plan to use their service department for maintenance, I won’t be returning to the sales team for any future Volkswagen purchases. Twice was enough. A dealership should be proactive in helping loyal VW drivers get the vehicle that fits their needs, not just the one that’s easiest to sell.

Friendly, professional and courteous people. Made every effort to make sure we were satisfied with purchase of our new vehicle - from trade-in of car to financing options, special offers and demonstrating features of new vehicle. Would definitely recommend to friends and family. And will be a return customer!!

Fair pricing and good service. Not pushy! Great group of people. Worked out well. They fixed the major issues with the used car like they promised.

Purchased 2 vehicles at once. Very friendly and helpful. Understandable and fast. I was pleased with how I was treated.

First time I was a repeat buyer from a dealer. Very honest and painless process

Ricardo was a pleasure to work with. Very attentive and made sure that I got a great deal on my new Atlas. Thank you to Ricardo and Bill Jacobs team for getting me back into a Volkswagen.

We recently bought a new Atlas Cross Sport, and Ricardo Echeveria made the process seamless and enjoyable. He was very knowledgeable about the vehicle and was so sweet to my 7 year old daughter who was with me that day. The overall process took only a couple hours and we left extremely happy.

Great customer service especially with Ricardo who we have leased multiple different cars via. Ricardo is extremely knowledgeable

Ricardo gave us excellent service and all the information we needed about the cars. Very satisfied with our purchase. Thank you, Ricardo.