Reviews
When I first visited, I was disappointed by the lack of
When I first visited, I was disappointed by the lack of attention or interest in my needs. Despite this, the staff was courteous my second visit. However, I felt misled when they claimed to offer a “family discount.” While I appreciated the discount itself, I would have preferred transparency rather than being deceived. Additionally, I was made uncomfortable by the noticeable shift in their demeanor when I shared details about my credit history. I returned for the follow-up appointment, only to find myself frustrated by the insistence that I use Siri. I do not see the necessity of connecting my phone in that way, especially since I am not constantly interacting with the screen. On that note, my new car—purchased just three weeks ago—has exhibited troubling issues with its touchscreen, behaving as though it’s being touched by an unseen hand. Moreover, the tire pressure light appeared in the first week of ownership. These ongoing problems have left me feeling disillusioned, especially given my previous, trouble-free experiences with Toyota and Kia, both of which were used vehicles. I am increasingly regretting my decision to choose Subaru over Toyota.
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- Overall experience 3.0
- Does recommend this dealer
- Shopped for a new car
Hello Don, Thank you for taking the time to write your review, we appreciate your business. I apologize that you feel we did not meet your expectations. If you would like to discuss further, please reach out to me. I can be reached at Michael.w@palmspringssubaru.com. I would be happy to address your concerns. Best Regards, Michael Wilkes General Manager Palm Springs Subaru
Very polite, kind and nice Personal, I would definitely
Very polite, kind and nice Personal, I would definitely recommend my family and friends to Subaru in Palm Springs.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much Juanita for your 5-star review! We are so pleased to hear your experience was exceptional and thank you for your recommendation. We appreciate you! Kind Regards, Michael Wilkes General Manager
All salespeople were friendly and helpfu!
All salespeople were friendly and helpfu! We appreciated the hour of instruction we were given before driving our new car off the lot, and Love Encore afterwards!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much Karrie for your 5-star review! We are so pleased to hear that the team took great care of you. Thank you so much for choosing Palm Springs Subaru. Kind Regards, Michael Wilkes General Manager