South Bay BMW

We went in to test drive X1 and they are on recall so we decided to bump up to an X3. At first I really appreciated the sales persons honesty and he had great energy. We checked out X2 and he had great recommendations and advice to wait for X1. We then asked to test drive the X3 and this is when it became clear he just wanted to get rid of us. He left us on 3 different occasions to go get keys to test drive, each time he came back to clarify what features we wanted the third time we waited at his desk for 20 minutes, it became clear he disappeared so we just left. We went to another BMW dealership and got the X3 within 2 hours. Don’t know if the sales person thought we weren’t serious, but we needed a car that day and didn’t have time to wait. His loss and poor reflection on the dealership they’re willing to put up with that kind of sales tactic and behavior.

I didn't now the practice of "bait and switch" existed by telephone. To be clear, I knew this deceptive practice existed, as I had been a victim of it in the past, but I thought it was only executed when the victim/customer arrived at the dealership. South Bay BMW proved me wrong. I had been in talks about a specific CPO car for about a week. We agreed on a price, and I made arrangements to visit the dealership in person later that day to test drive it and buy it. Well, as I was getting ready to head to the dealership, I noticed that some unclear verbiage had been used by the salesperson. When I asked him to clarify that the price we agreed on would be upheld, he pulled the bait and switch. He said that our deal wasn't in fact available, but that he had another vehicle on the lot that I might like. Word to the wise, bait and switch doesn't work--not in person, and not telephonically. Lost a potential customer. To think, had I not asked for clarification, I would have wasted the better part of my day driving back and forth.

I came in for emergency service without an appointment. The service advisor and mechanics had my repair performed within two hours and the parts department had the needed parts which I was unable to find at three other dealerships.

Jeff helped me find the perfect car. He was efficient, honest, and went above and beyond to get me the car I wanted! This was the best car experience I’ve ever had. Highly highly recommend!

As most of my service calls have been handled at the South Bay BMW, I can truly say that the customer care is always very good. Dan Cao was quick to answer questions and provided a quote of needed work in a prompt manner. The car was well taken care of and though the car needed an exrtra day to complete the work, it all was completed in good time.

Brought my 2014 328I in for an oil change. I had received a email from your dealership with some service specials. One of those was and oil change with a 15% discount.. When I presented it to my service advisor he would not honor it because he said it was not good for an oil change. Here lies the problem. It clearly said 15% discount on your next oil change. But at the bottom of the coupon it said not good for oil change? Either it is good or its misrepresentative and poor policy for south bay bmw to misrepresent and mislead.its customers. Dought if I will have my car serviced there again.

Always get great service from Willy. Excellent team member. He makes that personal connection and takes time to understand your concerns and makes sure they get addressed.

She always followed up with me and was very patient I would highly recommend her. I'm still looking forward to getting into a new BMW

Be so careful with this dealership.I bought my car yesterday from them, and I regret it so much. This dealership did not take the responsibility, and I believe public should know about this dealership, which their customer service/ professional manner does not fit their ranking. 1) I had seen some other car at Beverly Hills branch, and then called this dealership to ask of they have the same one with keyless option too. The guy checked, and told us they have the same car with all the packages + keyless entry. We went there, took a look at the car, and did not test drive it, just checked the keyless to make sure.On the way back home we found out the guy did not tell the truth and we trusted him, but the car does not have blind spot/lane change amenities which we had clearly told him we wanted. Now we can do nothing just because we trusted them. 2) In finance section, they had changed the numbers so that we would have to pay $600 more for the drive off, and it was not an honest mistake. Because when we understood and told him, he first made a call and then corrected it. We also had to pay almost $300 extra for a warranty, and we asked so many times why we had to pay, and the finance agent told is this is how the computer calculates and he does not know!!! 3) Unfortunately, the existing manager was not a supportive one to go to and let him know all about that. When we were talking to him how we have gone a far distance just to see the car and agree on the price, he told us He would never do do as he respects his own time. I got angry when he told that, but “?” Brought us back, and tried to make the deal, that I wish I had stepped out, or never had gone there in the first place. Even the owner did not respond our claim. I regret leasing a 56k car from them. Recommend you be careful with theses guys too.

I wanted to become an x4 owner, I was forwarded to your dealership through the True Car online app, and was contacted via text, by Will in sales. I described the model of car that I was interested in, and how much I could spend, new 2019 X4 and that I would pay $46,000 in cash respectively + tax and registration Will responded that he has a vehicle for 46,445, with the options I requested Convenience Package and driver assist package. I responded that $46,000 was as much as I could spend. Will replied back with $46,000, so we set up an appointment for 05/22/19. I arrived at appointment and was greeted by Will, we sat down and Will began completing the paperwork.. to make a long story short, he came back with the following: -Price of the car would be $46,445.00 + tax and registration -I cannot write a check for the vehicle, I would have to finance close to $50,000 and make at least 4 payments I was dumbfounded that he had blatantly lied to me, just to get me to the dealership. I asked him why he mislead me previously via text, he said that"... me saying that I would pay cash for the vehicle could also mean financing..." Really come on now. In regards to the financing part, he said that he failed to mention that via our previous texts.. " I walked away with out a purchase.. A short while after Will sent me an apologetic text saying that he did in fact fail to provide me accurate information, and that he did mislead me, and understands if I don't return to SB BMW. This type of business tactic is completely wrong, unjust, and should not be condoned by any business owner. I am also going to send my experience and very poor business practice, along with additional concerns to BMW America,and the local BBB. DanO