Richmond Ford West

Fred LOVES his new Mustang GT 5.0! Thanks so much to Sam Pierce for an awesome sales experience. Possibly the easiest sale ever made. And then came the customizing with Joey Foust! Joey hooked him up with beautiful ceramic coating so the GT shimmers & shines, plus the gorgeous custom leather racing seats and window tinting we just have to get. Joey is definitely the Go-To guy for customization. He couldn't be any nicer, is extremely knowledgeable, and made sure we were absolutely thrilled with everything. Thanks for a great experience!

Joey Foust was absolutely fantastic. Very, very professional and helpful. Same for Sam Pierce and Brett Kody. Thanks Richmond Ford West.

Jeannine was so patient throughout the sales process. She was very knowledgeable and didn't use any high-pressure tactics to try and gain my business. She followed up with me but wasn't overbearing like I've experienced at other dealerships. I really enjoyed the process and felt like she listened to me and understood what I was looking for and helped me get the perfect vehicle for me. I would definitely recommend that you work with Jeannine and I look forward to buying another vehicle from her down the road.

Sam was very helpful. He listened to me and did not try to sway me to purchase another vehicle like some dealerships do. We got straight to the point and I walked away with the car I wanted.

They aim to please. Especially the efforts of our salesman Gilman Robinson. We came unannounced on a Saturday. And Saturday, I'm sure, is a tough time for auto sales because that's when everybody wants to come. Though they were busy they were attentive and got us our new pre-owned vehicle in a reasonable amount of time...And we're very happy with the vehicle.

We stopped by the dealership today to look at the 2024 Explorer. Gilman was the first person that approached us and showed us several new vehicles. He was very professional and knowledgeable with us. We were just looking but ended up purchasing a new vehicle from Gilman. Everyone in dealership was very nice and helpful. I would recommend Gilman (even though he is new to sails) to anyone interested in buying a vehicle. Bruce Kersey

Customer service at Richmond Ford West is unbeatable!! I would buy from them again and recommend to anyone in the market to buy a vehicle. Service department is responsive and courteous (even when you are frustrated!) we had to return a purchased vehicle - due to no fault of Richmond Ford West-but with the way we were treated and accommodated, we bought another one from them! Love Love Love everyone at Richmond Ford West!! Thank you from the bottom of my heart!

Take your money elsewhere! This establishment is filled with a bunch of racist money hungry people. If you want something reliable and that last more than 2 years, DO NOT BUY FROM HERE!!!

I want to highly recommend this dealership and the excellent customer service I have received. Joey Foust helped me through the process of ceramic coating on my Ford Fusion. He is friendly, professional, and follows up impeccably. He understood the process and explained it great detail to be sure I was informed as to what to expect. He provided a loaner to use to go to work. My car was done in a timely manner and looks beautiful. I'm 100% satisfied and highly recommend Joey for any future service needs!

Dario is the best sales person I have ever dealt with!!! we actually formed a relationship!! I would have him to be my go to salesperson each time I want to purchase a vehicle!!! Dario, THANK YOU!!! I'm so sorry I took so long to add this!