Barber Honda

Went here for years year until they striped my oil pan bolt and are now trying to charge me 500 for there mistake!! Will never come here again

I recently went to Barber Honda because my battery had died. First of all, the original battery in the car from the factory was crappy it only lasted 1 and a half years approx. 33,700 miles. Well, at 61,500 miles THAT battery goes dead. Another crappy battery from Honda. The 1st battery was free because the car was still under the manufacturer's warranty of 36,000 miles. However, I had to pay approx. $163 for a battery when it recently needed one. I was absolutely not only furious about the OUTRAGEOUS cost, but also the fact that the 100,000 mile Elite Protection Warranty that I currently am forking over all this extra money each month DID NOT cover the battery! Are you kidding me? So I attempted to talk to Steven Steele the Service Manager. I want to tell you that this guy is so full of BS that you can't believe a word he says. I did NOT at all care for his tone of voice. He was very RUDE, ARROGANT and was talking to me like I didn't know anything about the cost of items for vehicles.He told me that the battery wasn't covered due to some "wear and tear" BS. He also told me that he would pay for the cost of labor which was a measly $37 and guess what I had to pay FULL price! He was again full of BS just like everything else that comes out of his mouth! The ONLY reason I even own a Honda Accord is because the cars are very durable, comfortable, and get decent gas mileage. With that being said, Barber Honda being ranked 106th on dealerrater.com should pretty much sum up how crappy this dealership in Bakersfield is. 1. Rude salespeople that try to rip you off by not giving you the correct KBB value for your vehicle 2. Finance rip-off artists that con you into those BS warranties that NEVER cover anything because Barber Honda gives you some BS about that not being covered due to "wear and tear" category (Really?) 3. Very rude Service Managers and sometimes rude Service advisors 4. Constantly trying to squeeze every last $ out of you by making up services and repairs that are completely unnecessary and OUTRAGEOUS in cost 5. Unprofessional mechanics that fill out whatever BS they feel like on those stupid Multi-Point Inspection forms even though you know they never even checked half of those items. 6. Also I've heard about situations from customers where the mechanics either due to lack of experience or carelessnes break or damage something on your vehicle and then you get a call from a Service Advisor saying that you need something repaired that you've never heard of and it costing a ton of money! They jusy say whatever because they are CROOKS!! On a Positive note, I did want to say that Jose, my Service Advisor did a good job of greeting me upon arrival and efficiently getting me in on a busy Monday, even though I didn't have an appt. Also I appreciate the fact that Jose brought up an important Recall Notice on a BMS Sensor that was also taken care of on the same day as a new Battery. Also my vehicle was finished promptly at approx. 1 p.m., so I appreciate the efficiency and sense of urgency! Lastly, the Shuttle Driver Mike is AWESOME! He always is friendly and gets you to and from your destination promptly! My main complaints are about Steven Steele, the Service Manager and the fact that those Elite Protection Warranties are WORTHLESS! The Finance People give you lines of BS that it will cover something, and we all know that anyone paying extra money for those warranties is just flushing money down the toilet!!

had an appointment at 10;00 7-8-17 with internet sales he didn't show called Auto Nation Valencia and got it 1k cheaper only one hour there and one hour back 500'00 an hour barber honda is a joke mike

Very quick to respond. They don't message you over and over. They only offer info about what you ask for. I will definitely be by sometime in the next week to enquirer about the car we discussed.

Last three visits were a nightmare. 1) They did a 15,000 mile check in 15 minutes, $158.50. 2) Went to main shop for oil change, waited 3 1/2 hours and found out they had taken my car to the Express side. I had no tag on windshield that said they changed the oil. Did they? 3) I ran over a cone on freeway. It messed up a pan under the car and a screw fell out in fender plus there is a tiny noise when I step on gas. What was accomplished, a screw!! Why? Because mechanic couldn't hear noise, and they didn't even look under my car. They tried to put an old screw but it fell out as I stood there. Therefore, a new one was put in $2.18. The service advisor, Dustin, said I could drive it like that. Haha. I called Steven Steele, manager or whatever and all he had to say was how much Dustin is loved, how Dustin was saving me money, how Barber Honda has won awards, etc. all I have to say "They Suck" Beware! Too bad only Honda dealership here.

I live in San Jose but driving 500 miles round trip to get our new 2016 Honda Pilot was worth it because of Barber Honda's competitive pricing and excellent customer service. I worked with Matt Lopez, Barber Honda's Internet/Fleet Department Manager and he was able to beat the pricing of every Northern California Honda dealer by thousands of dollars. He was also very easy to deal with. He was very upfront and transparent with taxes, fees, and pricing and provided a hassle free experience. When I arrived at the dealership to buy the car it only took 1 hour from when I entered to when I left to complete all the paperwork and drive out of the dealership with my new Pilot! Thank you Matt and Barber Honda!

Came down with my mom to get a car and it was so fun. Donovan made us feel at home. He knew a lot about the cars and made us laugh. Very smooth and fast proces. Would definatly recomend to a friend.

After they have done with the service like oil change then there is a problem comes up with your vehicle it happens to me several times and their employee are rude and sarcastic. We cannot trust their technicians. The ladies at lube service department are so rude they gave you a wrong information about to your vehicle service history. It will cost you a lot of money every time you do your service at Honda Barbers Bakersfield California.

Met with Matt Lopez looking for crv. Had a trade in vehicle. First Matt appeared to be in a Hurry. We asked was he busy . He repled No Still felt he wasn't interested in showing us a Crv. Then he looked at our trade in vehicle and gave us a rediculus estimate. No effort was giving to sale a vehicle. Went down the street To Jim Burke and brought a suv and was giving a fair price for trade in. Wouldn't recommend anyone to go there . Very poor Customer service. I think Honda sale persons think Wow Honda we don't need to even tried To sale. Very poor service .

Came in for routine Timing Belt Change then after took my Honda Odyssey home and next day found oil puddle on my garage floor. Took it back in and they found Power Steering pump rubber hose and high pressure line leaking. They wanted me to pay for repair. I explained to them there was no leak prior to Barber Honda Service Dept. working on it. So they said they will repair rubber hose leak but not the high pressure line leak due to high cost. I complained to Service Rep.Jose Garcia and Service Manager Dustin Kryger and they said sorry too bad its my problem. I filed compliant to BBB and BAR. Beware of these people, very poor customer service, they will not help you. They will work on your car, break stuff, blame it on coincidence, and over charge you. Don't spend your hard earned money on these crooks, take your business else where.