Reviews
Great experience! From the time I got there, until I...
Great experience! From the time I got there, until I left. Rodney, as usual, was very attentive to make sure he understood my needs/requests and, took the time to explain options. Also experienced great treatment from all other staff that I interacted with, from checking in the car, buying snacks, cashiers and, checking out. Everything was done as agreed. Thanks!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review! We are very proud of our team. and hearing that Rodney went above and beyond to assist you made our day. We appreciate you taking the time to share this feedback and hope to see you back at Lexus of Pembroke Pines down the road!
Melissa is professional and friendly to work with. She...
Melissa is professional and friendly to work with. She understands her customers and strives to always provide excellent customer service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the excellent rating and kind words, Joe - we'll be sure to pass them along! From the whole Lexus of Pembroke Pines team, drive safely!
Nathan was very polite and cordial. He was very...
Nathan was very polite and cordial. He was very knowledgeable about the car we wanted to buy.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're glad we could provide a pleasant and informed vehicle-buying experience! Thank you for the great review, from all of us here at Lexus of Pembroke Pines!
I purchased a 2021 Mercedes it was given to me with a...
I purchased a 2021 Mercedes it was given to me with a broken rear light, overdue for service. They proceed to lie and tell me it was done. The finance gentleman told me to my face, “I know you told me not to put the service plan it into the financing but I did and it’s too late now. Please don’t buy from us again and don’t come here again. I spoke to Finance manager explained everything and I’m still waiting for his call. Definitely wrong in every department. I was lord too by everyone there. From salesman to financing to the finance manager. Now I’m stuck with a repair bill.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
This does not sound like the transparent and customer focused service that our team aims to offer. I apologize that you were treated this way and that the vehicle's condition was not as described. I regret that your experience has left you feeling as though you cannot trust our team and would like to do what I can to improve the outcome of this situation for you. I will be unable to locate your contact information based on your username, but I will list mine below. I hope we'll have the chance to speak soon. Thank you, Lynn Gonzales - Customer Relations Manager - 954-381-7993
Very happy with the service and everyone that helped me...
Very happy with the service and everyone that helped me would definitely recommend to all my family and friends
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're happy to hear that you're happy! It's outstanding that you'll recommend Lexus of Pembroke Pines to friends and family and we hope we'll have more chances to work together down the road!
Amazing Service
Lexus of Pembroke Pines service center is always such a pleasant service experience. My service advisor Andre always goes above and beyond and keeps me updated throughout the process. I couldn’t ask for a better team to assist me with my service needs! Thank you all for always taking the time to be informative and thoughtful in the process.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are grateful to have such an enthusiastic team here and will be sure to pass along your thanks to Andre. Please let us know if there is anything else we can do you for down the road. Take care, Jessica! - Lexus of Pembroke Pines
Excellent service, will return to do business there....
Excellent service, will return to do business there. Royalty treatment and amenities are available for all.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Our guests truly are Lexus of Pembroke Pines royalty! We're glad to hear just how happy you are with your experience, and we hope we'll have more chances to show you just how much your business means to us in the future!
Jay was very helpful when i came to purchase my vehicle...
Jay was very helpful when i came to purchase my vehicle at lease expiration. Very easy, smooth and professional service. This is my 6th Lexus vehicle from the dealership and the only time i was not happy was the previous transaction but jay made up for it! Thank you JAY!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Tom - We couldn't be happier to have you as a returning customer! It is terrific to hear that your recent purchase was made so smooth and seamless by Jay and the team. Thank you from all of us at Lexus of Pembroke Pines and safe travels ahead!
I arrived for a check-up on the tires and Sebastian...
I arrived for a check-up on the tires and Sebastian pointed out that soon I would have to go for the regular check up and suggested to do everything on the same day. Richard Monivitis as always very professional. Made sure all was going according to the service. Jose Camara also made sure he knew who was taking care of my car. As always, everyone watched my back.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
We do everything in our power to care for our customers, and we're so glad this is clear to you! Thank you for the feedback and for your business - we look forward to seeing you again next time! - the Lexus of Pembroke Pines team
Received the same excellent service with our advisor,...
Received the same excellent service with our advisor, John Steigle, as we have had for many years.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Your continued loyalty towards John and the Lexus of Pembroke Pines team means the world to us! We're honored that our exceptional care has earned your business and look very forward to providing you with more top notch service down the road!