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Meet Naomi Mast

Naomi Mast headshot
Business Manager
(84 reviews)
Industry experience 20 years
Dealership experience 20 years

Naomi has been with Vorderman's since 2004 and has served this company in numerous roles! Starting out answering phones and cashiering customer service, to accounts payable/receivable, title clerk, deals processing and for over 7 years is now serving our customers in the business office. When she's not creating a satisfying experience for her customers she enjoys building onto her home and tinkering with and restoring hot rods.

Reviews

Vorderman Volkswagen is by far the best place I've been...

Vorderman Volkswagen is by far the best place I've been to, get a car fixed. When I bought my vehicle through them last year, I was really impressed with the amount of work and dedication their employees put into making sure I got the best car I could, and the finance department went above and beyond to help me out with affordability. When I damaged it and needed to come back in to have it serviced, the service department guys were so friendly and so ready to explain anything I wanted to know about what's going on, and what to do next for every stage of repair. They squeezed me in during busy season and really put me at ease with some of my own anxieties about driving. I can't recommend them enough, everyone there seems to really care about their customers.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your confidence in Vorderman Volkswagen! We hope you choose our team for all of your automotive needs! See you next time!

Matt Middleton and Ish were great people we got in an...

Matt Middleton and Ish were great people we got in an out today in less than 2hours. Great customer service,friendly staff all the way around!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to write a review for us, Cathy. It means so much! We're pleased to hear that you had a fast and easy car buying process. It was a pleasure to work with you!

very professional sales process - excellent used car

I traveled from out of state to buy a CPO TDI and would do the same again. All around excellent experience from being picked up at the airport to sales to finance. Used car was properly reconditioned.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to write a review for us, Michael. It means a ton! We're thrilled that you were able to fly in from another state and find the right car at our dealership. Thanks again and take care!

Great

Very helpful and made me feel welcome. Didn't have any issue, answered all of my questions. Very friendly. Also informed me about every thing about the car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
2 people out of 2 found this review helpful.
Dealer response

Thanks for the kind words. We appreciate it! We're glad that we could be very thorough and informative for you.

Great experience

I had a great experience buying a used Tiguan from Derry here at Vorderman’s. He was very easy to work with, professional, and not at all pushy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
2 people out of 2 found this review helpful.
Dealer response

Thank you for leaving a review for us. It means a ton! We hope you enjoy your Tiguan for many years to come!

Super place to purchase a car!

While most people cringe at the daunting task of purchasing a car, we found our experience with Matt Middleton at Vorderman to be just the opposite. He was professional and accommodating by communicating with us all through the process, and answering all our questions in a very timely manner. He was very courteous and helpful. We highly recommend Vorderman to anyone looking to purchase a car. These folks were great!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for the review, Cindy. It means a ton to us! It's a pleasure to hear that Matt was able make the task of purchasing a car much more calm for you. Thank you for the recommendation, and we look forward to helping you again in the future! 😊

Great experience purchasing the new vehicle!!

Derry Smith- did an outstanding job selling me the vehicle that I’ve always wanted. He was very courteous and the process was fast fr beginning to end!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
2 people out of 2 found this review helpful.
Dealer response

Thanks for the review, Brandon. It means so much! We're happy to hear that Derry hooked you up with your dream vehicle and made it easy along the way. Congrats!

Helpful, courteous, professional.

We were looking for a used car and stopped by this dealership after seeing possibilities on Carfax. A salesman came out to greet us, asked what we were interested in, picked out two that fit the bill and we never got passed the first one. He allowed us to ask questions, talk to family and friends, think about it overnight and even comparison shop. Not high pressured, very professional and tried to make the purchasing process move along as smoothly as possible.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
3 people out of 3 found this review helpful.
Dealer response

Thanks for the review, DJ. It means a lot! We're glad you enjoyed our no-pressure sales experience. We wanted you to pick the right car no matter where it was, but we're happy that you were able to find that car with us! Thanks again for being a great customer. Enjoy your new car!

Great experience

They were very helpful. The process was easy and fast. They explain everything. They are very welcoming. They have great service. I highly recommend them

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
3 people out of 3 found this review helpful.
Dealer response

Thank you so much for the kind words. It means so much to us! We're glad you found your car buying experience to be so easy. We want it to be as simple as possible for you! Thanks again for stopping in and we hope to help you and your friends in the future!

Wonderful Dealership

Everyone at the dealership was amazing to work with especially Derry! They are friendly, thorough and helped make the whole process of getting a new car as smooth as possible. I now have a beautiful car and am so ecstatic! Thank you so much!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
2 people out of 2 found this review helpful.
Dealer response

Thank you for the kind works, Jessica. It means a ton to us! We're glad we could get you into a new car that you love and hope it continues to bring you joy for many years to come. Thanks again!