Reviews
One,two,three,four, five, six,seven, eight, nine, ten,
One,two,three,four, five, six,seven, eight, nine, ten, eleven, twelve, thirteen, fourteen, fifteen, sixteen, seventeen, eighteen, nineteen,twenty, twenty one ,twenty two, twenty three, twenty four, twenty five words on review
One,two,three,four, five, six,seven, eight, nine, ten,
One,two,three,four, five, six,seven, eight, nine, ten, eleven, twelve, thirteen, fourteen, fifteen, sixteen, seventeen, eighteen, nineteen,twenty, twenty one ,twenty two, twenty three, twenty four, twenty five words on review
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your review, Marko! We appreciate your feedback and look forward to serving you again at Group 1 GMC Westside. Sincerely, The Shamaley Buick GMC Team
Oscar made the purchase easy from start to finish.
Oscar made the purchase easy from start to finish. He got the trade in taken care of and made a good deal. I wasn?t looking for a new car, but ended up getting a new one.
Oscar made the purchase easy from start to finish.
Oscar made the purchase easy from start to finish. He got the trade in taken care of and made a good deal. I wasn?t looking for a new car, but ended up getting a new one.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your awesome review, John! We're happy to hear that Oscar made your purchase experience easy and enjoyable from start to finish. It's great to know that you found a new car with us at Group 1 GMC Westside, even when you weren't initially looking for one. We appreciate your business and hope to see you again soon! Sincerely, The Shamaley Buick GMC Team
Marissa service advisor is very professional she takes
Marissa service advisor is very professional she takes care of you and always looks for her. When I need service on a vehicle, we need more employees like this. Thank you
Marissa service advisor is very professional she takes
Marissa service advisor is very professional she takes care of you and always looks for her. When I need service on a vehicle, we need more employees like this. Thank you
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your wonderful review, Laura! We're thrilled to hear about your positive experience with Marissa at Group 1 GMC Westside. We appreciate your feedback and are glad to know that her professionalism made a difference during your visit. We look forward to seeing you again for your next service! Sincerely, The Shamaley Buick GMC Team
Customer service on the sales side has always been
Customer service on the sales side has always been outstanding, but once the deal is closed the customer service doesn’t carry over to the other departments. Scheduled an appt at 10am to only take our vehicle to the back at 1:30pm! What’s the point of making an appt then? They don’t know how to communicate. They did try to accommodate us after the fact, but their planning for vehicles getting worked on wasn’t up to par. We canceled everything.Their service department is horrible at this. If only they all worked like Mario in sales. They’d always have 5star reviews!
Customer service on the sales side has always been
Customer service on the sales side has always been outstanding, but once the deal is closed the customer service doesn’t carry over to the other departments. Scheduled an appt at 10am to only take our vehicle to the back at 1:30pm! What’s the point of making an appt then? They don’t know how to communicate. They did try to accommodate us after the fact, but their planning for vehicles getting worked on wasn’t up to par. We canceled everything.Their service department is horrible at this. If only they all worked like Mario in sales. They’d always have 5star reviews!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback. We apologize for any inconvenience you faced at your recent visit. If there is anything we can do to regain your trust, I would appreciate it if you would reach out to me at bnavar@group1auto.com, so that I can learn more about what took place in this situation. Brian Navar Service & Parts Director - Group 1 GMC Westside bnavar@Group1Auto.com
Very good customer service!
Very good customer service! My tech was very helpful and knew alot of information about my vehicle. Carlos
Very good customer service!
Very good customer service! My tech was very helpful and knew alot of information about my vehicle. Carlos
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Received
They let my husband sit there for 4 hours only to be told
They let my husband sit there for 4 hours only to be told come back tomorrow. They also charged him when our car is still under warranty.
They let my husband sit there for 4 hours only to be told
They let my husband sit there for 4 hours only to be told come back tomorrow. They also charged him when our car is still under warranty.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Good morning, I appreciate your feedback and understand any frustration this may have caused. We understand your time is important so we have shared your concerns with our team to address to prevent similar situations in the future. We’re committed to improving your experience on your next visit. Thank you again for your time. Sincerely, Deanna Diaz de Leon SERVICE BDC - Group 1 GMC Westside (915)231-4095 ddiazdeleon@group1auto.com
Good service and got me out of the dealership in less
Good service and got me out of the dealership in less than 90 minutes. They do a good job.
Good service and got me out of the dealership in less
Good service and got me out of the dealership in less than 90 minutes. They do a good job.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I had a great experience at gmc one and the salesman was
I had a great experience at gmc one and the salesman was very informative and Professional. The staff was courteous and nice and the facilities were very clean.
I had a great experience at gmc one and the salesman was
I had a great experience at gmc one and the salesman was very informative and Professional. The staff was courteous and nice and the facilities were very clean.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your kind words, Ronald! We're glad to hear that you had a great experience at Group 1 GMC Westside. It's wonderful to know that our team provided informative and professional service in a clean environment. We appreciate your feedback and hope to see you again soon! Sincerely, The Shamaley Buick GMC Team
Alex provided exceptional service and went above and
Alex provided exceptional service and went above and beyond to ensure our satisfaction. From the beginning, he was incredibly helpful, taking the time to understand our needs and preferences. He patiently answered all our questions and guided us through the process. Alex's dedication to making sure we were happy with the deal was truly impressive, and we felt confident and supported every step of the way. We highly recommend Alex to anyone looking for a knowledgeable and caring professional who will go the extra mile to deliver outstanding results.
Alex provided exceptional service and went above and
Alex provided exceptional service and went above and beyond to ensure our satisfaction. From the beginning, he was incredibly helpful, taking the time to understand our needs and preferences. He patiently answered all our questions and guided us through the process. Alex's dedication to making sure we were happy with the deal was truly impressive, and we felt confident and supported every step of the way. We highly recommend Alex to anyone looking for a knowledgeable and caring professional who will go the extra mile to deliver outstanding results.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your wonderful review, Jessica! We truly appreciate your kind words about Alex and his exceptional service at Group 1 GMC Westside. It’s great to hear that he took the time to understand your needs and made the process smooth for you. Your recommendation means a lot to us, and we look forward to assisting you again in the future! Sincerely, The Shamaley Buick GMC Team
Great fast service.
Great fast service. They were able to take my vehicle in last minute right before they closed. Vehicle was ready early next day. Love the video and info on vehicle reports they send. Its great help.
Great fast service.
Great fast service. They were able to take my vehicle in last minute right before they closed. Vehicle was ready early next day. Love the video and info on vehicle reports they send. Its great help.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are so happy to read such a great review about Group 1 GMC Westside. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!