Bob Smith BMW

Excellent customer service, thanks to Rey and Matt, always first class service. The moment you pull into the driveway, the loaner coordinator and Service porters are also very friendly and always greet you the moment you drive in. I've taken my car to other dealerships and they were not able to address my concern. Meanwhile, with this dealership, I always leave satisfied. Rey knows how to take care of your BMW!

I have been leasing BMW for last 20 years and I have never had such a great experience as I did yesterday. Elham Jilardi Made everything easy, convenient and exciting. I never felt pressure and she made anything I like to happen. I love the car I got and I enjoyed the experience . Thank you Elham, I recommend you to rest of my family and friends.

We continue to work with Stefano at Bob Smith BMW. In over 30 years of owning at least one BMW Stefano is truly the BEST to work with. We currently have three from Stefano but we have had others from him too. Bob Smith is blessed to have such an incredible man. My entire family absolutely loves Stefano. He always goes the extra mile and could not be more professional. Truly the best! Thank you Stefano and thank you Bob Smith.

The best BMW dealer I’ve ever worked with—and I’ve worked with many! Elham was incredible: caring, helpful, and went above and beyond throughout the entire process. Matt, the GM, is also amazing and truly a pleasure to work with. What sets Bob Smith BMW apart is that you stay with the same person from start to finish—no being passed around from sales to finance to manager. It was smooth, personal, and genuinely enjoyable. Bob Smith is simply the best!

I want to begin this review by stating that I've leased and purchased multiple vehicles from this dealership over the years and everyone I've worked with has been fantastic. This review was not due to a specific individual. This review is due to Bob Smith BMWs use of CARFAX as their source of truth. In 2017 I purchased a CPO 2014 BMW from this dealership. At the time of purchase a CARFAX was provided by the dealership (see attached photos) showing the car had not been in any accidents in the last three years and had a clean title. Wonderful, lets move forward with the sale, all was well. Fast forward to my recent trade in of the CPO 2014 BMW and purchase of a CPO 2022 BMW. During the inspection of my old vehicle they suddenly found issues with the paint. Why was this not discovered during their CPO process? They then provided an updated CARFAX showing the car was indeed in an accident before my purchase in 2017. Now, before the dealership responds and says its out of their hands due to the CARFAX not being updated, they refused to adjust the price of the trade in or drop the price of the new purchase to compensate. They basically told me to eat a dick, just not in those words. This dealership not only overcharged me for my previous vehicle, they also devalued my trade in. They essentially stole thousands of dollars from me. Moral of the story here is do NOT buy CPOs from this dealership. They're not certified (eg, paint detection detailed above), and their use of CARFAX as a source of truth is equivalent to dogxxxx.

Helpful, resourceful and gracious staff who definitely go the “extra mile,” to make the deal work for the client.

I leased a BMW i5 from Elham Jilardi. She is a consummate pro and will work with her on any future BMW purchases or leases. I highly recommend Elham and Bob Smith.

We had a wonderful experience with the sales department. Stefano was amazing! He was very knowledgable and gave us his full attention. He answered all of our questions and made the purchase process delightful!!

Had a transfer box replaced right before my warranty was up at 50K. BMW had a bulletin on the item, I followed through, I was told that if it didn’t work, even if I was over the warranty they would replace. They made good on their word. My Tech Rep is Ray Silva. I’ve had a relationship with him since I bought the car and he has always had my back. For that matter, Bob Smith Bmw has had my back. Unfortunately, I also had another issue after my warranty expired, with my front differential. That was a huge expense, over $10,000 was quoted. I pleaded my case at 58,000 miles and again, my Tech Rep Ray Silva, stood behind me and took care of the issue. In this case, I did pay something but nothing near the original quoted amount. My experience with Ray Silva and Bob Smith Bmw has been nothing short of spectacular. Great service, returned, phone calls, and just general outstanding service. I highly recommend these guys.

I had such an amazing experience at Bob Smith BMW. I got exactly the car I wanted no fuss, no stress. Levon is the best. He stayed late for us and gave us the best deal on the car. He was so knowledgeable about the car and spent so much time with us helping to get to know the car and all the features. Can’t say enough about this amazing experience!