Reviews
The automobile service technicians are always courteous
The automobile service technicians are always courteous and helpful in explaining what is being done to my car. It was in for routine oil change and tire rotation. Nate was my service technician, a problem was found that needed attention, and he sat down with me to explain exactly what the problem was and how long it would take for the job to be completed. I have always been pleased with the service received at Hagerstown Honda.
The automobile service technicians are always courteous
The automobile service technicians are always courteous and helpful in explaining what is being done to my car. It was in for routine oil change and tire rotation. Nate was my service technician, a problem was found that needed attention, and he sat down with me to explain exactly what the problem was and how long it would take for the job to be completed. I have always been pleased with the service received at Hagerstown Honda.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Very pleased with all work done on my vehicle.
Very pleased with all work done on my vehicle. Everyone is nice, courteous and helpful
Very pleased with all work done on my vehicle.
Very pleased with all work done on my vehicle. Everyone is nice, courteous and helpful
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I brought my 2015 Honda Accord in for a 90K mileage
I brought my 2015 Honda Accord in for a 90K mileage maintenance check and to prepare the car for a long vacation trip. The diagnostic evaluation and resulting work were accomplished in a timely and thorough manner giving me the confidence for the upcoming trip. This visit improved my confidence in Hagerstown Honda for future work.
I brought my 2015 Honda Accord in for a 90K mileage
I brought my 2015 Honda Accord in for a 90K mileage maintenance check and to prepare the car for a long vacation trip. The diagnostic evaluation and resulting work were accomplished in a timely and thorough manner giving me the confidence for the upcoming trip. This visit improved my confidence in Hagerstown Honda for future work.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
This service was to install 2 accessories on my 2026
This service was to install 2 accessories on my 2026 CR-V. My vehicle was taken in on time and was finished sooner than I expected. It was seamless and I was on my way quickly.
This service was to install 2 accessories on my 2026
This service was to install 2 accessories on my 2026 CR-V. My vehicle was taken in on time and was finished sooner than I expected. It was seamless and I was on my way quickly.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Excellent timely friendly appropriate service.
Excellent timely friendly appropriate service. Met all of my needs and answered all of my questions
Excellent timely friendly appropriate service.
Excellent timely friendly appropriate service. Met all of my needs and answered all of my questions
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I have bought 3 cars here.
I have bought 3 cars here. I always feel like my salespeople are honest and genuinely want to understand and accommodate my needs. The service team is friendly and knowledgeable. They do a great job and the wait is minimal compared to other dealerships. There are refreshments and a clean, enjoyable waiting area. You can even plug in your computer and use their wifi if you need to work while you wait. The rest rooms are always clean.
I have bought 3 cars here.
I have bought 3 cars here. I always feel like my salespeople are honest and genuinely want to understand and accommodate my needs. The service team is friendly and knowledgeable. They do a great job and the wait is minimal compared to other dealerships. There are refreshments and a clean, enjoyable waiting area. You can even plug in your computer and use their wifi if you need to work while you wait. The rest rooms are always clean.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
Good experience .
Good experience . Wait time was minimal but feel like there is always up-selling going on.
Good experience .
Good experience . Wait time was minimal but feel like there is always up-selling going on.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hello Kevin, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
This new vehicle purchase was the best and easiest we
This new vehicle purchase was the best and easiest we have experienced in my 79 years. Thanks to Jim Smyly, Scott, Jeremy and the entire team.
This new vehicle purchase was the best and easiest we
This new vehicle purchase was the best and easiest we have experienced in my 79 years. Thanks to Jim Smyly, Scott, Jeremy and the entire team.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
The service department is wonderful.
The service department is wonderful. They are friendly, knowledgeable, and I can trust what they say.
The service department is wonderful.
The service department is wonderful. They are friendly, knowledgeable, and I can trust what they say.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we really appreciate your positive review! We are always more than happy to assist you if anything else comes up. Take care!
Paul has been an excellent salesman to work with.
Paul has been an excellent salesman to work with. He went above and beyond to help me getting used to a new car. However, dealing with getting the vehicle registered and my permanent license in place has been very frustrating and the delay far too long.
Paul has been an excellent salesman to work with.
Paul has been an excellent salesman to work with. He went above and beyond to help me getting used to a new car. However, dealing with getting the vehicle registered and my permanent license in place has been very frustrating and the delay far too long.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, we're happy you found our staff to be so supportive during your experience here at Hagerstown Honda. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!