Right Honda

🚨 Hidden Tracking Device & NDA Demand – Buyer Beware 🚨 I got a 2023 BMW X1 from Right Honda in July. The vehicle contained a hidden tracking device that malfunctioned and drained the battery only one month later. While traveling, I was forced to pay $1,165.52 to BMW of Beverly Hills to diagnose and repair the issue. When I asked Right Honda to reimburse this cost, they agreed only if I signed a nondisclosure agreement that would also release them from liability for any future problems. I declined, as this would mean giving up my consumer rights. I was never reimbursed. Instead, I was included in communications with Right Honda’s attorneys. My own lawyer then contacted them to request reimbursement of the $1,165.52, but I have yet to receive any response. As a young woman in my 20s, I would never have knowingly gotten a car with a hidden tracking device given the obvious safety and privacy concerns. Customers deserve full disclosure before purchase. I have filed formal consumer protection complaints so there is a public record of this incident. I am leaving this review because I believe that others, including young women like me, who are looking for a car deserve transparency about potential risks to their safety. I have documentation to support these facts, including invoices and attorney correspondence.

Don't do business with this guy name gene gebeke he is a very racist man. He has no kind heart. She doesn't know how to do a proper business. He should be fired as soon as possible.

I purchased a vehicle from Right Honda in Scottsdale, AZ 3 months ago. The salesman Josh was amazing. The finance manager wrapping up my sale however lied to me about the prepaid maintenance program that was included with purchase of the vehicle. The maintenance program ONLY allows your vehicle to be serviced at the Right Honda location, when I asked about it I was told it would be transferrable to other locations as I'm an out of state buyer. Obviously the finance manager knew I was an out of state buyer, he was processing all my information after all. He lied to my face with ease. Rereading the paperwork included with my purchase, the prepaid maintenance program document clearly states "The dealer will not provide the Covered Services in any location other than in the dealer’s service department.". My mistake for trusting the goodwill of the finance team without reading the paperwork myself. My overall experience with the finance team made me feel skeptical as if information was being skimped past to push out this sale. Now knowing this information it confirms my feelings and doesn't sit right with me. This summarizes my main gripe. Otherwise the car has been sound thus far. Note I did buy a low mileage Dodge vehicle not a Honda. I did have a driving noise issue one week after I purchased which makes me question if it was preexisting or not. My advice based on my experience with Right Honda is: - Get connected with Josh as your salesman. - Read all your paperwork to ensure what you're being told is in writing. - Approach the financial side of the purchase with caution. They have no issue with lying.

I've talked to a few different dealers from this place and some were helpful, others not really. Worse experience was just asking for an out the door price for several cars I really wanted to gage pricing for before I showed up in person. The guy messaging me for "help" seemed super lazy to get it. Told me to just work the numbers out myself. Not transparent on his part. Even if I did work out the numbers using sales tax and doc fees, its still may be off a few hundred dollars from what the dealership would charge hence why I asked for the OTD price. Another sales woman was awesome. She sent me inventory listings, OTD prices, everything. Unfortunately the car I really wanted sold that morning. So an up and down experience.

My sales guy didn’t even try. Went one time for numbers and pretty much laughed he didn’t see a good price for me. I’ve had way better experiences elsewhere.

I made an appointment with an associate for 4 pm to look at a used car. Upon arriving learned this associate went home sick. I got to test drive the car to find that they sold it already (right in front of me). Someone should have called me to cancel the appointment. Horrible customer service and nonexistent follow-through.

Everything was excellent. All through the process everyone was friendly, prepared. All buying experience s shoul be like this ✅✅✅✅✅

This is a great dealership!! We walked in with an idea of what we were looking for but we weren’t very prepared with the pertinent information that would’ve made it easier, but our salesman, Zach Jones, was so incredibly helpful and knowledgeable that we quickly figured out what it was that we truly wanted and then he made it happen. We left with our dream car and we LOVE it. We got the 2026 Passport TrailSport! It’s an awesome vehicle. This dealership was top notch from the moment we stepped out of our old car until we drove away in the new one. We were treated so well and each step of the process was effortless and efficient. The finance department was just another polished step. Ed Lounds, who is in charge of their finance department, was very helpful too, professional and easy to work with. We will be in the market for another car soon and will go back here no question. If you’re shopping don’t skip this place!!

Car had scrapes and cuts on front fender. Unfortunately, I was in a hurry and expected that a reputable dealership would not let a vehicle leave their dealership in that condition. After it got wet I noticed rust from hidden paint crack. When I wrote review about that, they replied that they checked all safety features. But. they keep prices down by not fixing items such cosmetic issues. Thier response was more in line with a pay day loan car dealership than a respectable dealer ship!

I have been to Right Honda twice. First time was good but I didn't appreciate how we were treated towards the end of buying our car. The second time was for the oil change. and i just now called to make an appointment for my oil change. I notice both times I called they gave me an appointment but there were no warm greetings or Mrs. so an so thanks for you choosing our service and nothing was friendly. It felt like I was talking to a computer. I asked if she needed to verify you had the right person. She says, oh I know by your phone number. It doesn't matter its call customer service especially if they bought a car from you. We are human and should be treated that way.