Autobahn Motors

Got a fairly good lease deal on a 2021 E350W ex loaner w/ 5525 on the clock…..ended up paying $658 a month w/ $4,500 down for 36mo/10K a year. Due to chip shortages the whole sector currently has limited inventory, so my deal is not too bad, would have negotiated better terms if it were pre-pandemic. The sales and finance guys were very up front and transparent, good experience overall.

Joshua in service was very very helpful in every way he made things so smooth and and made me feel very comfortable, I thought he was amazing.

Service advisor was very professional and explained everything. Do not rely on the shuttle service. I called 45 minutes before I arrived at the BART station for a pickup and waited for 90 minutes after I arrived at the station. The driver then called and said he was still 25 minutes away. I ended up getting an Uber ride and paying for it myself. If they would have told be how late they are running from the start, I would not have been upset.

The bad review is based on the customer service I received from Michael Tran after I bought a used 2016 Porsche Cayman from them, but the car sales person who helped me with the purchase Jeremy was great and professional. Simple factual story - I bought a used car from them but found out that the door panel on drivers side was deformed and popping out a day after, I contacted them immediately about this to schedule an appt to have them take a look. My sales person Jeremy was OOO so Michael Tran was assigned to me. Michael Tran does not return my text, and was rude and reluctant to discuss it saying things like "can't you put it back yourself?". I don't believe anyone would spent 54235.24 on a Porsche if they know of this issue beforehand. The following are the argument from Michael: 1. "You bought the car at a discounted price" - The agreed price has nothing to do with this issue, unless you told the customer about it before the purchase and offer incentive, otherwise this is irrelevant to the issue. 2. "We did help you to lubricate door and buckle" - The rattling buckle was promised by Jeremy to be taken care of before I bought the car because the service department was closed on weekends, and I do appreciate the lubrication on the doors when the buckle was addressed. So to recap - I bought a used car from them with this issue on the door panel, I discovered shortly after and contacted Michael Tran about it - they refused to do anything about it and gave me the attitude. Based on the experience, 1 star, don't recommend to buy used car from them.

Ralph was my service advisor. He was extremely helpful, efficient, and provided a five star service experience.

Johnny Lam is exceptional! Every interaction is professional, courteous, knowledgeable and ABOVE and BEYOND all my expectations!

Very beautiful dealership. Service lane was quick and helpful. Love the complementary wash and vacuum. Car came back great. Very nice dealership. Waiting room area awesome.

Satisfactory and thorough service since Johnny took over serving my car

Andrew was very courteous & professional. He kept me updated through.

Autobahn dealer, is the place who can solve my mbz needs. Good customer service and the best advisor recommended under name Joe Leung.