Reviews
Jay , I sincerely thank you for.
Jay , I sincerely thank you for. I enjoy coming to Koons Ford for the morning out. Even talking with staff, waiting customers and having my automobile serviced is all worth while. Personally when I see your face I know that I am going to be taken care of, not down playing any other service representative but you have been taken care of me for (2) Ford F 150 vehicles that I have brought from Koons. That is some history. Thank you sir , I appreciate your service.
Jay , I sincerely thank you for.
Jay , I sincerely thank you for. I enjoy coming to Koons Ford for the morning out. Even talking with staff, waiting customers and having my automobile serviced is all worth while. Personally when I see your face I know that I am going to be taken care of, not down playing any other service representative but you have been taken care of me for (2) Ford F 150 vehicles that I have brought from Koons. That is some history. Thank you sir , I appreciate your service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Ocei, thank you for your fantastic review of Jay and the team! We truly appreciate your loyalty and your kind words for Jay and our team mean the world to us. We look forward to seeing you again at Koons Baltimore Ford!
My customer service rep Kara made my experience easy and
My customer service rep Kara made my experience easy and smooth. She provided me with a Lyft to work and back to the dealership with no problems.
My customer service rep Kara made my experience easy and
My customer service rep Kara made my experience easy and smooth. She provided me with a Lyft to work and back to the dealership with no problems.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're so happy Kara made your experience smooth and seamless at Koons Baltimore Ford, Kim! We hope to work with you in the future.
Great service as always nice friendly customer service.
Great service as always nice friendly customer service. Jay Steward was a great help. No complaints
Great service as always nice friendly customer service.
Great service as always nice friendly customer service. Jay Steward was a great help. No complaints
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are delighted to hear from you. Thank you for the great review of Koons Baltimore Ford!
The second service advisor that I had on my car repair
The second service advisor that I had on my car repair took me in and worked hard to get my car repaired. She was very personable, professional, patient and caring. Kara is the person who gets things done.
The second service advisor that I had on my car repair
The second service advisor that I had on my car repair took me in and worked hard to get my car repaired. She was very personable, professional, patient and caring. Kara is the person who gets things done.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for sharing your experience with us! We're glad Kara took such good care of you. We will make sure to pass along your kind words to her, and we hope to see you again at Koons Baltimore Ford!
We contacted Koons Ford as soon as we noticed issues with
We contacted Koons Ford as soon as we noticed issues with our newly purchased truck, well within the warranty period. We were scheduled for service, but upon arrival, we were informed we were not on the schedule and were then rescheduled for the following week. Once the truck was finally taken in, it sat for several days before being looked at. We’ve now been told that the warranty period has expired and that we are responsible for the repair costs out of pocket.
We contacted Koons Ford as soon as we noticed issues with
We contacted Koons Ford as soon as we noticed issues with our newly purchased truck, well within the warranty period. We were scheduled for service, but upon arrival, we were informed we were not on the schedule and were then rescheduled for the following week. Once the truck was finally taken in, it sat for several days before being looked at. We’ve now been told that the warranty period has expired and that we are responsible for the repair costs out of pocket.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
The most dysfunctional dealership I’ve ever dealt with.
The most dysfunctional dealership I’ve ever dealt with. Sold us a truck that broke within a month and we’re still waiting to get serviced. Take your business elsewhere I’d like to update that my vehicle is still waiting to be serviced and now the 30 days warranty is up so I have to pay for the services out of pocket!!
The most dysfunctional dealership I’ve ever dealt with.
The most dysfunctional dealership I’ve ever dealt with. Sold us a truck that broke within a month and we’re still waiting to get serviced. Take your business elsewhere I’d like to update that my vehicle is still waiting to be serviced and now the 30 days warranty is up so I have to pay for the services out of pocket!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Good experience, communication throughout the process.
Good experience, communication throughout the process. Highly recommend and will continue my service needs here at the dealership, Koons Baltimore Ford
Good experience, communication throughout the process.
Good experience, communication throughout the process. Highly recommend and will continue my service needs here at the dealership, Koons Baltimore Ford
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Frank, thank you for the 5-star review of our team at Koons Baltimore Ford! We hope to see you for all of your future automotive needs.
They are outstanding Jay the service tech is the best.
They are outstanding Jay the service tech is the best. Always on top of things and makes sure work is done on time and correct
They are outstanding Jay the service tech is the best.
They are outstanding Jay the service tech is the best. Always on top of things and makes sure work is done on time and correct
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your glowing review of Jay and our team! We are honored to have your business and we hope to see you again at Koons Baltimore Ford!
Brought a 2025 Bronco from them and Logan was great to
Brought a 2025 Bronco from them and Logan was great to work with. They got me the number I was looking for and walked out with a new Bronco!
Brought a 2025 Bronco from them and Logan was great to
Brought a 2025 Bronco from them and Logan was great to work with. They got me the number I was looking for and walked out with a new Bronco!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Shawn, we are delighted to hear that Logan helped you get the right deal on your 2025 Bronco! Thank you for choosing Koons Baltimore Ford and congratulations on your new ride!
When getting my car serviced, I look forward to working
When getting my car serviced, I look forward to working with Jay Stewart. He is thoughtful and professional. He gives me a heads on repairs, service and estimate costs which allows me to prepare in advance. I do not have anxiety when getting work done! That means a lot to me! JAY is the BEST!
When getting my car serviced, I look forward to working
When getting my car serviced, I look forward to working with Jay Stewart. He is thoughtful and professional. He gives me a heads on repairs, service and estimate costs which allows me to prepare in advance. I do not have anxiety when getting work done! That means a lot to me! JAY is the BEST!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's fantastic to hear that Jay has taken such great care of you at Koons Baltimore Ford! We truly appreciate your support and your kind words. See you next time!