Koons Ford of Baltimore

Too long and price of the repair waited too long for service attendant to see me

Jay, the Service Manager was excellent. He kept me informed as my service work was done and had my vehicle ready before I expected. Keep up the good work!

I've bought 3 vehicles from there, and the first 2 times were great. This 3rd time, not so much. We traded in our 2016 F-250 for a dually 2017 F-350. First, during the negotiations, they tried to say they couldn't sell our trade in truck as is, as it was lifted. We bought the truck from them lifted, so it wouldn't make sense that they can't sell the same vehicle they sold us. We were able to make a deal to get the dually, but it has been nothing short of a headache. First, when we went to pick up the truck after the inspection, we found that they somehow missed the fact that the parking brake did not work. This is a state inspection item, so it is shocking that they missed it. While they had it for the inspection, they were supposed to repair the sun roof as it was not closing correctly. They said they repaired it, but it still did not work right. We purchased the extended warranty protection as well as the 3 for 1 protection on the tires wheels and paintless dents. We have been fighting with them constantly for over 6 months to replace the axle and spindles under warranty, and came to found out that when we originally submitted the claim 6 months ago that they claimed Ford denied, they never actually submitted as the warranty company has no records of it. They are still trying to avoid fixing this under warranty, and have been extremely unhelpful and didn't look at the paperwork stating why we were there, and looked at other items instead. Our truck has been there for a week and they had stated when we made the appointment that they could inspect it and have it back by the end of the week, to do the repairs later. We feel our truck is dangerous to drive and if they insist on not doing the work until the spindles completely fail, they are basically requiring us to drive an unsafe vehicle with our children, and hope that we don't have a fatal accident when they most certainly do fail. I feel as though they are putting us in an unsafe position and it could be extremely dangerous to not get this repaired. They gave us our truck back today with a flat tire... they should have fixed it before giving it back. Why call to say the trucks ready (dangerous to drive), and not even fix the flat, or even offer to air it up? I'd recommend the dealership if you are looking to just buy something without a trade in, but avoid their service shop. If they can get these repairs done under warranty, we would definitely come back to buy our next vehicle, and the first for our teenager, but as of now I can't recommend them.

Purchased a pretty much trouble free Explorer from here and have only had it serviced there,car has been reliable.Took it for service and William Marshall was phenomenal from beginning to end,friendly,professional and kept me updated on everything,as I had a lot to do,he coordinated my ride home and pick up back to Koons Ford causing no interruptions to my day and what I needed to do. Dealership looked good from the road,clean,tidy, customer cars lined up and the longe for customers was fresh,comfortable and very clean.Service was flawless as was Customer Service.Well done and keep up the forward momentum!

Outstanding service!!! Went in for an oil change and discovered my drivers side front axle bearing/seal needed replaced,the Service Advisor,William Marshall was fantastic,friendly,polite,professional.He discussed the Technicians findings,and before speaking with me,checked and confirmed I was still within the 5/60,000 power train warranty,so dealt with that on my behalf and also co ordinated a drop off home and pick back to collect my car,each time waiting no more than a few minutes.Excellent service and a great representative for Koons Ford!!

Great pricing and great service. Got us everything we needed. Happy with our new F-150. Thanks for Ray and Larry!

Excellent experience and exceptional customer service (Jay). They diagnosed and resolved my issues. Very happy with my service.

I’ve purchased four cars from Koons Ford Baltimore and my experience Has always been great. The staff And my salesman for all purchases has been Derek Lewis and he is the best. I will always recommend koons Baltimore Ford dealer.

I was very happy with the outcome of my car. Everything was fine. I’d like to. Personally, thanks one of the workers Mr. J was very prompt to his decisions The driver that took me around to get the to get the rental car, Mr. Sterling was very very impressive. Good driver.

It was very nice of koon ford to pick up my vehicle and drop it back off they was very professional very nice