Reviews
Deven was reluctant to show us the car we came to see.
Deven was reluctant to show us the car we came to see. After we got back from the test drive and talked about the numbers, he was extremely rude and wanted to make us feel guilty about negotiating a better car price!!!! I asked him if the car was getting washed, and he replied that you spent an hour haggling, so just wait! After this was disclosed to the management, they transferred us to Greg Johnson, who was very pleasant.
Deven was reluctant to show us the car we came to see.
Deven was reluctant to show us the car we came to see. After we got back from the test drive and talked about the numbers, he was extremely rude and wanted to make us feel guilty about negotiating a better car price!!!! I asked him if the car was getting washed, and he replied that you spent an hour haggling, so just wait! After this was disclosed to the management, they transferred us to Greg Johnson, who was very pleasant.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Hi Iman, we appreciate your honest feedback about your recent visit. We take our clients' comments seriously and would appreciate the chance to discuss your experience in more detail. Please reach out to us when you have a chance so we can discuss your concerns, in hopes of resolving this matter to your satisfaction. General Manager, Omid Anushiravani, oanushiravani@mileone.com, 410.818.1182
Greg was wonderful.
Greg was wonderful. He was friendly and supportive. It was my first new car purchase in 30 years and he helped me find a car that I love and that fits into my budget. I highly recommend Greg!
Greg was wonderful.
Greg was wonderful. He was friendly and supportive. It was my first new car purchase in 30 years and he helped me find a car that I love and that fits into my budget. I highly recommend Greg!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thanks for your great review, and for giving our dealership such a five star rating! We hope you continue to choose us for all your automotive needs! Take care!
Hi, thanks for your great review, and for giving our dealership such a five star rating! We hope you continue to choose us for all your automotive needs! Take care!
Horrible customer service.
Horrible customer service. Ended up just wasting my time and no accountability for their actions- everyone kept pointing fingers. Gave one more chance to help and now ignored. Do not buy from here
Horrible customer service.
Horrible customer service. Ended up just wasting my time and no accountability for their actions- everyone kept pointing fingers. Gave one more chance to help and now ignored. Do not buy from here
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hi, we are so disappointed to learn of this situation you have described. Please reach out to us when you have a chance so we can discuss your concerns, in hopes of resolving this matter to your satisfaction. General Manager, Omid Anushiravani, oanushiravani@mileone.com, 410.818.1182
I highly recommend that you seek out Dave Hevi when
I highly recommend that you seek out Dave Hevi when purchasing a car at Heritage Mazda - as I found Dave to be respectful, considerate, very accommodating, and truly interested in making my purchase as simple and satisfying as possible.
I highly recommend that you seek out Dave Hevi when
I highly recommend that you seek out Dave Hevi when purchasing a car at Heritage Mazda - as I found Dave to be respectful, considerate, very accommodating, and truly interested in making my purchase as simple and satisfying as possible.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!
Tricia Foley was very knowledgeable and helped me
Tricia Foley was very knowledgeable and helped me purchase a Mazda3 Sedan. She was very responsive and a pleasure to work with.
Tricia Foley was very knowledgeable and helped me
Tricia Foley was very knowledgeable and helped me purchase a Mazda3 Sedan. She was very responsive and a pleasure to work with.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. Safe travels!
They were great.
They were great. Had a an awesome experience. Tricia was wonderful and great to work with
They were great.
They were great. Had a an awesome experience. Tricia was wonderful and great to work with
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.
Tricia was so helpful and she helped pick out the right
Tricia was so helpful and she helped pick out the right vehicle that fit me
Tricia was so helpful and she helped pick out the right
Tricia was so helpful and she helped pick out the right vehicle that fit me
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, thank you for your positive review. We're glad to hear that you found our team here at Heritage Mazda Catonsville so helpful in the purchase of your new vehicle. We hope to be of service to you again! Take care!
Hello, thank you for your positive review. We're glad to hear that you found our team here at Heritage Mazda Catonsville so helpful in the purchase of your new vehicle. We hope to be of service to you again! Take care!
Adam, thank you for making this the easiest new car
Adam, thank you for making this the easiest new car purchase we've ever experienced. Adam worked with us throughout this past week to find us the CX-5 we were looking for. He then helped do a lot of the legwork ahead of time, so everything was ready to roll once we got to the dealership. Everything was as expected and we drove off happy today. Adam is the man!
Adam, thank you for making this the easiest new car
Adam, thank you for making this the easiest new car purchase we've ever experienced. Adam worked with us throughout this past week to find us the CX-5 we were looking for. He then helped do a lot of the legwork ahead of time, so everything was ready to roll once we got to the dealership. Everything was as expected and we drove off happy today. Adam is the man!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for your support! We're happy we could help. Please let us know if you have any additional questions about services you received and thank you again for choosing Heritage Mazda Catonsville!
Greg was fantastic helping us with a new Mazda purchase
Greg was fantastic helping us with a new Mazda purchase today. Helpful, friendly, and we were in and out in no time. Highly recommended - thank you Greg!
Greg was fantastic helping us with a new Mazda purchase
Greg was fantastic helping us with a new Mazda purchase today. Helpful, friendly, and we were in and out in no time. Highly recommended - thank you Greg!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for your support! We're happy we could help. Please let us know if you have any additional questions about services you received and thank you again for choosing Heritage Mazda Catonsville!
The SALES team at Catonsville Mazda has got your back!
The SALES team at Catonsville Mazda has got your back! Victor (Sales Manager), new team member Michael, and Xavier showed compassion, responsiveness and support when I needed help getting my car towed in to the dealership and was later in need of a loaner car. These guys demonstrated care and customer service and really took care of me. I’m so grateful. - Maureen K.
The SALES team at Catonsville Mazda has got your back!
The SALES team at Catonsville Mazda has got your back! Victor (Sales Manager), new team member Michael, and Xavier showed compassion, responsiveness and support when I needed help getting my car towed in to the dealership and was later in need of a loaner car. These guys demonstrated care and customer service and really took care of me. I’m so grateful. - Maureen K.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Maureen, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!