Heritage Mazda Catonsville

I have never been experienced such a unethical and unprofessional dealership.  On Saturday I saw a 2012 Toyota Camry with 68k miles for $5,500 online.  I even asked for an instant price online and received $5300.  Ed Watts then called me to see if I wanted to come down and test drive it. I setup a 1pm meeting with him on the phone. Additionally, I asked him how the condition of the car was. He said it was in great condition for a 13 year old car. My son and I took time out of our day on Saturday and drove to the dealership. Randy Alleyne met us outside as we were walking in. I asked to see Ed Watt and he brought us in. We sat in the lobby waiting. A few minutes later Randy came over and said Ed was busy but he was happy to help. At this point Randy told us the car we came to see wasn't' ready to be seen as it hadn't gone thru inspection. He had actually had a customer earlier that day that was also interested in the car and Randy had canceled his apt because the car wasn't ready. Randy stated that the inspector doesn't work on the weekends. Since the price was so good we discussed this would be a cash transaction and that he would work directly with us and if necessary the GM. My first issue is why would a sales manager allow us to come all the way down there on a Saturday to see a car that wasn't even available. Randy said the car wouldn't be available until Tuesday but that he would personally check in with me on Monday. Both Ed Watts and Randy were aware of the price that was being advertised. Randy even explained that on top of the $5300 there was an 800 destination fee, taxes and title costs. On Sunday, I checked the website again and the price of the vehicle had tripled to 15k. I texted Randy and told him how shady this process was. He called me back and said he would personally talk to the GM Monday and get to the bottom of it. Randy said it was most likely a typo. On Monday evening Randy called and told me it was a type and there was nothing he could do. If the price had changed from $5500 (it was actually a more specific prices like $5580 but I can't recall the exact price) then a type would make it more like $15500 not $15k. So they lied on the reason the price changed. Additionally, they lied that the inspector doesn't work on the weekends since the price changed on a Sunday. Randy also said the price changed because there were things that were needed to be done to the car to pass inspection. So the price can't change due to a type and because things were needed to be done to the car. It's one or the other. Again, this was the most unethical and unprofessional experience I have been thru with a dealership. A sales manager should never schedule a person to come look at a car that isn't ready. It was clear that Ed knew the price online and even the condition of the car when I talked to him in person on the phone Saturday. The reason the car wasn't available to be seen was sketchy and a lie to begin with. The price change was unethical as well since not only was it advertised one way, all employees were aware of the price and working toward a deal on that price. If it was truly a typo then the sales manager should be questioning the price shown. I will never buy a car at this dealership and would never recommend this dealership. I will be sending this experience to the general manager and the better business bureau.

Bryson made our purchase a wonderful experience. He is very knowledgeable and helped us until the last minute. He seemed very shy but it’s what we like about him…he wasn’t overwhelming. He answered every question we had, and he is very personable. We only went to drive test and came home with a new car. Thanks Bryson!

I came in with the intention to sell my Mazda to heritage due to unforeseen circumstances. I was greeted by Sang and had the pleasure to talk with him. Although I couldn't reach a price agreement with the sales managers, Sang stuck by me throughout the whole process even though I didn't get to sell my car. He was very considerate and kind that made a deep impression if I were to buy a Mazda again, it would definitely be from him. I cannot recommend him enough!!

Kashae is outstanding! We was very patient and helpful to us as we went through the buying process. She's very knowledgeable and set up our Mazda smartphone app after we bought the car. We are very happy with our experience working with Kashae, Victor, and Dom and are enjoying our new Mazda CX50 Hybrid. We highly recommend Kashae and Heritage Mazda.

Randy Allenye was my son's salesperson at Heritage Mazda. The total car buying experience was smooth, not pressured and Randy was a pleasure to work with. Randy was considerate, helpful and knowledgeable..Will definitely be returning to Randy and Heritage Mazda. Thanks Randy and the Heritage team.

Had a great experience with Heritage Mazda Catonsville! Omid and Bryson were absolutely lovely and extremely responsive to all my questions. Really appreciate the transparency they provided & looking forward to working with them again in the future!

Sang went out of his way to make my experience as a customer a great one. From shooting videos of the vehicle for me to driving it hours to deliver it to me, he did everything possible to make my experience a great one!

I had an outstanding experience working with Randy Alleyne. He was friendly, attentive, and never pushy—something I really appreciated. He took the time to truly understand my needs and concerns, and went above and beyond to help me find the right fit. I ended up purchasing a used Mazda CX-5 and I am very happy with my decision. I highly recommend Randy and this dealership for their transparency, professionalism, and genuine care.

David Hevi went through all the cars features during the test drive. He was helpful in deciding whether to go with a traditional ICE engine vs a hybrid and helpful with financing vs a lease. David kept his word on all of his promises and even made sure I had lunch after being in the dealership all day. This was by far my best car purchasing experience and I have had my share. If you are in the market for a Mazda, do yourself a favor and see David Hevi. You will not be disappointed.

Service manager refused to service my vehicle when I was angry that the loaner I was promised while making the appointment was no longer and option. HE said that I would have to wait for 3-5 hours to have the diagnosis done first and then if the repair is more then a few days they would provide one. Drove 1.5 hours to get there and then left. Called another dealership and now they have a loaner that is waiting for me while the do the safety recall and figure out what it will take to fix the Service Engine light.