Reviews
Sim was Very Efficient, Courteous and kept us informed.
Sim was Very Efficient, Courteous and kept us informed. Set us up for follow up service quickly.
Sim was Very Efficient, Courteous and kept us informed.
Sim was Very Efficient, Courteous and kept us informed. Set us up for follow up service quickly.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Josney, Thank you for the great feedback! We’re glad to hear Sim was efficient, courteous, and kept you informed throughout. We appreciate your business and look forward to seeing you again for your follow-up service! Best, Volvo Cars Hudson Valley
Last week I took my vehicle in for emergency repairs,
Last week I took my vehicle in for emergency repairs, without checking my warranty they called to tell me that the damaged part has a X cost and that they have it available. When I tell them about my warranty, they check to see if it covers it and it turns out that it does. When they deliver the vehicle to me a week later, they delivered it to me dirty with grease in some parts and the front grill broken. That was Friday at the end of the day they delivered it to me, I called on Saturday but they couldn't get through. Today, Monday, I called and what they told me is that the service manager will contact me. What a lack of responsibility and professionalism, this never happened to me when I took it to Danbury Volvo for service.
Last week I took my vehicle in for emergency repairs,
Last week I took my vehicle in for emergency repairs, without checking my warranty they called to tell me that the damaged part has a X cost and that they have it available. When I tell them about my warranty, they check to see if it covers it and it turns out that it does. When they deliver the vehicle to me a week later, they delivered it to me dirty with grease in some parts and the front grill broken. That was Friday at the end of the day they delivered it to me, I called on Saturday but they couldn't get through. Today, Monday, I called and what they told me is that the service manager will contact me. What a lack of responsibility and professionalism, this never happened to me when I took it to Danbury Volvo for service.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
I purchased my Volvo in September 2024 Love the car.
I purchased my Volvo in September 2024 Love the car. I did not need any financial advisor, however they told me I had to speak withMindy the financial advisor to see if I wanted any extra coverage. She was awful., a condescending and unprofessional. I Complained and they were aware of her poor performance as many have complained, but she still is there. I have called the Service department several times, and most frequently they do not answer their calls and no body return my messages. I do not recommend this dealership. Unprofessional Dealership.
I purchased my Volvo in September 2024 Love the car.
I purchased my Volvo in September 2024 Love the car. I did not need any financial advisor, however they told me I had to speak withMindy the financial advisor to see if I wanted any extra coverage. She was awful., a condescending and unprofessional. I Complained and they were aware of her poor performance as many have complained, but she still is there. I have called the Service department several times, and most frequently they do not answer their calls and no body return my messages. I do not recommend this dealership. Unprofessional Dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
5 stars HV Volvo.
5 stars HV Volvo. . Candace was truthful, professional, courteous and truly concerned with our problem.
5 stars HV Volvo.
5 stars HV Volvo. . Candace was truthful, professional, courteous and truly concerned with our problem.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, Thank you for the 5-star review! We’re so happy to hear that Candace provided you with the professional, courteous, and caring service you deserve. At HV Volvo, we always aim to be transparent and helpful in resolving any issues. We appreciate your trust and look forward to serving you again in the future!
HV Volvo is like family to me.
HV Volvo is like family to me. They have consistently, professionally and competently taken care of our several Volvo cars over the years. The sales experience and maintenance service department are a pleasure to work with. We will be back soon for our next new Volvo.
HV Volvo is like family to me.
HV Volvo is like family to me. They have consistently, professionally and competently taken care of our several Volvo cars over the years. The sales experience and maintenance service department are a pleasure to work with. We will be back soon for our next new Volvo.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, Thank you for the wonderful review! We’re honored to be considered like family, and we truly appreciate your continued trust in us over the years. It’s fantastic to know that both our sales and service teams have consistently met your expectations. We look forward to helping you with your next new Volvo!
Always prompt and courteous.
Always prompt and courteous. Really love my Volvo xC90. I would definitely buy another Volvo!
Always prompt and courteous.
Always prompt and courteous. Really love my Volvo xC90. I would definitely buy another Volvo!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We’re so glad to hear that you’re enjoying your XC90! Our team works hard to provide prompt, courteous service, and it’s fantastic to know it makes a difference. Thank you for the kind words and your enthusiasm for Volvo—we look forward to seeing you for your next one!
I had a wonderful experience, very Professional and
I had a wonderful experience, very Professional and courteous staff. I look forward to the next service, thank you.
I had a wonderful experience, very Professional and
I had a wonderful experience, very Professional and courteous staff. I look forward to the next service, thank you.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your wonderful experience! We're delighted to hear that our staff was professional and courteous during your visit. We appreciate your kind words and look forward to welcoming you back for your next service. Thanks again!
I was pleased with the work I had done, everyone was
I was pleased with the work I had done, everyone was professional, knowledgeable and friendly.
I was pleased with the work I had done, everyone was
I was pleased with the work I had done, everyone was professional, knowledgeable and friendly.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear that you were pleased with the service you received! Our team strives to be professional, knowledgeable, and friendly, ensuring a positive experience for our customers. Thank you for your kind words, and we appreciate your feedback. If you ever need assistance in the future, don't hesitate to reach out.
The salesman was pushy, but since I really liked the
The salesman was pushy, but since I really liked the vehicle I dealt with it.
The salesman was pushy, but since I really liked the
The salesman was pushy, but since I really liked the vehicle I dealt with it.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Good Morning, Congratulations on your new ride!
Very pleased with the service and continued information
Very pleased with the service and continued information and interaction of the work to be done !! Dan DeCcico and his team are top notch !!! Highly recommend HV Volvo To everyone !! J Cullen Newburgh, NY
Very pleased with the service and continued information
Very pleased with the service and continued information and interaction of the work to be done !! Dan DeCcico and his team are top notch !!! Highly recommend HV Volvo To everyone !! J Cullen Newburgh, NY
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Cullen, Thank you so much for the recommendation. We are so glad that we were able to assist you.