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Quebedeaux Buick GMC

(4,285 reviews)
Visit Quebedeaux Buick GMC
Sales hours: 8:00am to 8:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 8:00am–8:00pm 7:30am–6:00pm
Tuesday 8:00am–8:00pm 7:30am–6:00pm
Wednesday 8:00am–8:00pm 7:30am–6:00pm
Thursday 8:00am–8:00pm 7:30am–6:00pm
Friday 8:00am–8:00pm 7:30am–6:00pm
Saturday 8:00am–6:00pm 7:30am–5:00pm
Sunday Closed Closed
2020 state dealer award
View 2 awards
2020 state dealer award
2020 consumer dealer award
New (888) 432-7082 (888) 432-7082
Used (866) 440-4967 (866) 440-4967
Service (877) 259-4332 (877) 259-4332

Reviews

(4,285 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Quebedeaux Buick GMC from DealerRater.

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I am a repeat customer and the sales personnel and truck

I am a repeat customer and the sales personnel and truck service is and has been excellent. I like the no pressure sales and fair tradeins that I received.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your feedback! I am very pleased to hear our consistent professionalism and great customer service have earned your repeat business. I hope you are continuing to enjoy your purchase from Quebedeaux Buick GMC. We can’t wait to see you for your next servicing appointment! Best, The Quebedeaux Buick GMC Team.

Consumer response

The truck is great as i had expected and i love the white color.

EJ went above and beyond to help me get into the perfect

EJ went above and beyond to help me get into the perfect vehicle that suited all my needs! I am mind blown full of gratitude and appreciation for their teamwork, dedication and making my purchase happen with no stress! If you are tired of pushy salesmen, or getting the runaround, go see these guys because they listen to your needs, find what you want and go above and beyond to make it happen. Thank You so much! I love love love my new Terrain 🙏😁

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to write us a great review! I am thrilled to hear that you had such a great experience with us. Please let us know if we can help you with anything else. Best, The Quebedeaux Buick GMC Team.

Engine shields are NOT cosmetic.

Engine shields are NOT cosmetic. I purchased a 2018 Toyota Highlander with 10,500 miles on it. 3 days after purchasing it I was able to jack it up and crawl around underneath it. I discovered that the engine cover under the car was missing, and this is a car that isn't designed to not have a skid plate. From my experience this is an important part that keeps excessive water and road debris out of the engine bay. When asking about it at the service department I was told that they would look around to see if they happened to have one laying around but that if they didn't they couldn't put a new one on because they considered it to be cosmetic. I started talking to some other mechanics and they all scoffed at that statement. One mechanic that used to work at Toyota told me that he drove a 2016 Highlander and that he wouldn't drive it without a skid plate because that is a safety issue and calling it cosmetic is the same thing as trying to claim that the windshield is cosmetic since the car can technically operate without one. Now I have a $36,000 car parked in my garage that I can't feel safe driving until I can spend another $300 just for parts that should have already been on it, so glad that I didn't trade in my old car so that I can still get around until I am able to come up with another $400 to get someone to put it on. If you are buying a low clearance vehicle you might want to take a jack with you so you can check under the car to make sure it isn't missing any critical parts since you won't be allowed inside their shop. Also, read the fine print on their website if you are looking at the online price. Turns out that is only the price if you happen to be trading in a car that is 2010 or newer and financing through them. It not it will be $3,000 more than the online advertised price and they do not negotiate on that.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Quebedeaux Buick GMC does not reflect our standards of customer service. If you have any questions, please do not hesitate to contact us at your earliest convenience. Best, The Quebedeaux Buick GMC Team.

I had an overall good experience there.

I had an overall good experience there. The only suggestion I would have is not posting an advertisement online for a vehicle that is not ready. In my opinion, most people who go to purchase a car look forward to driving their new car home the same day. I had to wait a few days for my car because it was posted online for sale before it was actually ready for sale.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Best, The Quebedeaux Buick GMC Team.

I bought a used truck at the end of September 2021.

I bought a used truck at the end of September 2021. The salesman was great but they obviously didn’t inspect the truck very well. Within the first 5 months the fuel pump, radio, all four ball joints, and my rear axle needed to be replaced. I feel like I got a lemon from them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Our team has acknowledged this review.

Very helpful.

Very helpful. They helped get us the vehicle we wanted at a fair rate and down payment

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Best, The Quebedeaux Buick GMC Team.

Consumer response

Im still waiting on a call to have the alarm installed

I had a wonderful experience buying a car at this

I had a wonderful experience buying a car at this dealership, mostly because of the experience I had with the salesman, Erik. Erik never pressured me, which makes a difference. The experience was not stressful. Erik listened to my needs and I feel like I bought the perfect car. I also had the opportunity to work with Sauri and he was also wonderful. The sale staff made all the difference for me, and I feel like I walked away with the perfect new car for me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Best, The Quebedeaux Buick GMC Team.

Quebedeaux has helped me purchase new trucks since

Quebedeaux has helped me purchase new trucks since December 2010. Always a friendly experience with professional people that know their full product line. I'll be back in 2 or 3 years for my next truck.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Best, The Quebedeaux Buick GMC Team.

Exelente atencion e información me gusta el servicio que

Exelente atencion e información me gusta el servicio que se dio y la oportunidad de poder sacar mi primer carro

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Apreciamos sus amables comentarios, Karina. ¡Esperamos verle de nuevo en un cercano futuro! Best, The Quebedeaux Buick GMC Team.

Marcos and Chet were very helpful and patient with us.

Marcos and Chet were very helpful and patient with us. They helped us get our amazing truck.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and we will be sure to relay to the team. Take care and have a great day. Best, The Quebedeaux Buick GMC Team.