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Spitzer Kia Cleveland

(2,458 reviews)
Visit Spitzer Kia Cleveland
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 7:30am–5:00pm
Sunday Closed Closed
2018 state dealer award
View 8 awards
2018 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award
New (888) 268-2171 (888) 268-2171
Used (888) 405-1008 (888) 405-1008
Service (866) 683-5679 (866) 683-5679

Reviews

(2,458 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Spitzer Kia Cleveland from DealerRater.

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I find that my experiences at Spitzer Kia West have

I find that my experiences at Spitzer Kia West have always met my expectations in the past and continue to look forward for more in the future.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your wonderful review about our team! It is our pleasure to serve you and your automotive needs in any way possible. Please drive safely!

I always take my Kia to Spitzer for service even though

I always take my Kia to Spitzer for service even though there is a dealer close to me. The service is great, and my service person Belinda Frost is always on the ball. She gets me in and out as quickly as she can and keeps me informed on the progress of my car. This is the place to take your car for service even if it isn't a Kia

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your positive review, Richard! Offering quality and efficient service is so important to us, and we are glad that Belinda provided you with nothing less. Please drive safe.

Belinda Frost was freaking amazing, polite thorough and

Belinda Frost was freaking amazing, polite thorough and was there 10 hrs later when I picked it up.. A-1 service…

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your wonderful review, Pete! We are delighted that Belinda took great care of your automotive needs. It is our pleasure to assist you in any way possible. Please do not hesitate to give us a call if anything!

Mary H is amazing to work with.

Mary H is amazing to work with. I have bought and lease vehicles from her and she has been a true dream to work with. She is very communicative and truthful on what she can do for you. She doesn’t over promise but delivers what you want. She is thorough and goes over all details. She truly cares about her people. She definitely has my business for the long run

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for taking the time to leave us this wonderful review! Mary will be honored to know that she could make you feel like the valuable customer, and to have earned your kind recommendation. Congratulations on your purchases!

Belinda Frost was the best and gave us exceptional

Belinda Frost was the best and gave us exceptional customer service from start to finish !

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you so much for your wonderful review, Lou! We are happy to hear that Belinda could provide you with top-notch service. It is our pleasure to assist you in any way possible.

Mary H is amazing to work with.

Mary H is amazing to work with. I have bought and lease vehicles from her and she has been a true dream to work with. She is very communicative and truthful on what she can do for you. She doesn’t over promise but delivers what you want. She is thorough and goes over all details. She truly cares about her people. She definitely has my business for the long run.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to leave us this wonderful review! Mary will be honored to know that she could make you feel like the valuable customer, and to have earned your kind recommendation. Congratulations on your purchases!

I went to Spitzer interested in leasing a new car, I was

I went to Spitzer interested in leasing a new car, I was introduced to Mary. She was very helpful, knowledgeable and answered all my questions, if she didn’t have the answer she found out for me. I found everyone was friendly, polite and helpful. I definitely would recommend this dealership. I leased a 2024 Kia Forte.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

We are grateful for you leaving Mary this wonderful review and recommendation! We are pleased to know that she listened to you, and found you the perfect car with all of the extras you were looking for. We hope to have the opportunity to work with you again in the future. Congratulations you on your new 2024 Kia!

George was very helpful and patient; I appreciated his

George was very helpful and patient; I appreciated his guidance throughout the buying process. Overall was a very positive experience.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Brad, We are honored to have been able to assist you with this special purchase, and thrilled that George could make your experience both smooth and successful. Congratulations to you on your new vehicle!. Thank you for the great feedback, and please be sure to give us a call if anything!

Mary Hernandez is the best saleswoman at Spitzer Kia

Mary Hernandez is the best saleswoman at Spitzer Kia West!! She's extremely efficient, understanding, friendly and an excellent communicator.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Thank you so much for your positive review! We are so glad that Mary could provide you with a smooth, 5-star experience. If there is ever anything more that we may help you with, please do not hesitate to give us a call. Take care!

I recently bought a car through Spitzer Kia Cleveland &

I recently bought a car through Spitzer Kia Cleveland & had to the opportunity to work with Mary. From the second I walked in, everyone was very welcoming. We were offered water, coffee & popcorn. Mary was amazing!! She was so knowledgeable & if she didn’t know the answer to our questions, she found an answer. She was very genuine & easy to work with. She made sure my experience of buying my first girl car was the best. She ensured my tires got filled with air, an alignment, gas in the tank & did a wipe down of the car before I left the lot. Since buying the car, I’ve had a few questions & again, she’s been outstanding. She has answered all my questions & even helped set up an appointment for my car to get in when it worked best for me. When I’m in the market again, I will most definitely be reaching out to Mary Hernandez.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for taking the time to leave us this amazing review! We are honored that you confided in us with your automotive needs, and overjoyed that Mary provided you with the A+ service that you so much deserve! Your safety and satisfaction are our utmost priorities. Congratulations on the new vehicle, and please drive safely!