Antwerpen Volkswagen

Awful communication with this dealership. Vehicle was in the service department for over 2 months, no updates no calls, texts, etc. I had to call and email repeatedly to the general manager to get any information, and then they would simply lie. We don't have the part, weird you did when you made the appt., then it was they didn't have a mechanic, then they didn't have the tools, then the next week it was the part again. This went on for over 2 months. A repair shop claiming they don't have the wrench is a first for me. Steer clear would be my suggestion.

Our experience was not handled very professionally. I felt like we had to keep asking about the process and we had to go back the 2nd day to have someone go over the car (electronics) us. Just felt like it was just about the money and not the excitement of getting a new car!

Came in for a recall - first appointment was scheduled and I was not informed that I needed to bring my car in with less than 1/4 tank of gas - dropped my car off for recall and was called 2 hours later letting me know about the gas issue and had to be rescheduled. Explained that I would need a loaner car for my next appointment as I would not have a way to get around. Came in 2 weeks later for now my 2nd appointment where I was informed that there was no loaner for me and the gentleman that promised the loaner no longer worked there and I would have to wait 5-6 hours for the recall to be performed. After asking sales associate for the manager - sales associate said he talked to a tech and they could perform the recall in 45 minutes. Did not have a good experience like my past experiences with this dealership.

Brought my car in for repairs related to fuel injector and noise which was under warranty. Got a call saying the car was ready but hadn’t been worked on yet so pickup was delayed 2 days. Picked car up and rattling noise was still an issue and now trunk would not work. Brought car back and you tried charging me $400 to xxxxx the vehicle again saying that the truck issue was a coincidence. Associate agreed to take off $200 fee to look at car. The rattling issue ended up being an issue that was identified in the first visit. You tried charging me $300 for a new trunk switch which I decline and was able to research and fix the trunk myself by disconnecting the battery. Shame on you!! I am a loyal VW owner (3 Passat) but I will not be returning to your dealer for service or sales due to my company trust.

The dealership is a wonderful place ever a car from. The salesman and women are organized and easy to talk to.

They did what they say they would In a timely manner and fairly priced thanks

I have always had a very good experience with Antwerpen VW. People have always been nice, helpful, and have gone above and beyond when needed.

Everyone was extremely nice and helpful. I appreciated all the help I was given. Sam was the one assisting me.

dealer is a scam. instead of doing recall required by law i got an estimate for over 6000, which a portion had to done before recall could be completed or started on.

We bought a car in August 2024 and Sam was great so we went back and bought another car 🚗 in Feb. Repeat customer says it all 😁