Reviews
The maintenance services were completed in a timely
The maintenance services were completed in a timely manner and customer services was great. My service advisor kept me updated with all required work throughout the process.
The maintenance services were completed in a timely
The maintenance services were completed in a timely manner and customer services was great. My service advisor kept me updated with all required work throughout the process.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Ricky, we're so happy we were able to help you out! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Bought a truck and originally thought they had good
Bought a truck and originally thought they had good customer service since they offered to bring the truck to us and sign paperwork at our house. The service stopped there. As a 100% disabled vet the plates and registration are free for us, we paid AutoNation about $200 to send in the paperwork, we stressed the need to get the right plates (handicap). We asked repeatedly that the proper handicap plates be ordered. We were assured it was all taken care of. Our contact attempts were completely ignored once the signatures were done. We also only received 1 key fob for a 2025 truck, again completely ignored when contacted about getting a 2nd one. If you are active duty or a veteran do yourself a favor and skip this dealership. Plenty of better options in the DMV. The person that we dealt with and ignored us after the sale was Josh who is apparently the finance manager. We have purchased a few trucks from Koons over the years and should have stuck with them, we know better for the future.
Bought a truck and originally thought they had good
Bought a truck and originally thought they had good customer service since they offered to bring the truck to us and sign paperwork at our house. The service stopped there. As a 100% disabled vet the plates and registration are free for us, we paid AutoNation about $200 to send in the paperwork, we stressed the need to get the right plates (handicap). We asked repeatedly that the proper handicap plates be ordered. We were assured it was all taken care of. Our contact attempts were completely ignored once the signatures were done. We also only received 1 key fob for a 2025 truck, again completely ignored when contacted about getting a 2nd one. If you are active duty or a veteran do yourself a favor and skip this dealership. Plenty of better options in the DMV. The person that we dealt with and ignored us after the sale was Josh who is apparently the finance manager. We have purchased a few trucks from Koons over the years and should have stuck with them, we know better for the future.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hello, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Very honest and supportive team - wonderful communication
Very honest and supportive team - wonderful communication - fit my car immediately explained needed repairs thoroughly
Very honest and supportive team - wonderful communication
Very honest and supportive team - wonderful communication - fit my car immediately explained needed repairs thoroughly
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy to hear you had such a positive experience with our team! If you ever need help, just give us a call. Happy motoring!
The he gentleman that helped us was very nice answered
The he gentleman that helped us was very nice answered all of our questions he has very good people skills it was a pleasure doing business with him,I would definitely recommend anyone I knew looking for a vehicle to hi we were very satisfied
The he gentleman that helped us was very nice answered
The he gentleman that helped us was very nice answered all of our questions he has very good people skills it was a pleasure doing business with him,I would definitely recommend anyone I knew looking for a vehicle to hi we were very satisfied
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, thank you for your positive review. If you ever need help, just give us a call. Happy motoring!
Car ready when promised.
Car ready when promised. Service writer very professional and pleasant. Also, they washed the car for me and it looked cleaner than ever!
Car ready when promised.
Car ready when promised. Service writer very professional and pleasant. Also, they washed the car for me and it looked cleaner than ever!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Josh and Xzavier handled my purchase perfectly.
Josh and Xzavier handled my purchase perfectly. Very pleased with all aspects of my visit.
Josh and Xzavier handled my purchase perfectly.
Josh and Xzavier handled my purchase perfectly. Very pleased with all aspects of my visit.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Clean, nice waiting area and quick service with a smile
Clean, nice waiting area and quick service with a smile In and out. I'd go again
Clean, nice waiting area and quick service with a smile
Clean, nice waiting area and quick service with a smile In and out. I'd go again
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Ariel was extremely helpful on providing all information
Ariel was extremely helpful on providing all information I requested over text. MJ was honest and upfront when she helped my on the showroom and took me for a test drive. The finance experience experience was a lot smoother thanks to Joshua. Honestly a very good sales experience. Worth the 2 hr drive!
Ariel was extremely helpful on providing all information
Ariel was extremely helpful on providing all information I requested over text. MJ was honest and upfront when she helped my on the showroom and took me for a test drive. The finance experience experience was a lot smoother thanks to Joshua. Honestly a very good sales experience. Worth the 2 hr drive!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we are pleased to hear you had such a positive experience with us! Feel free to stop by if you ever need any more help.
I had a great experience working with Ariel on the
I had a great experience working with Ariel on the purchase of a used vehicle. His easy going demeanor created a no pressure environment which was greatly appreciated.
I had a great experience working with Ariel on the
I had a great experience working with Ariel on the purchase of a used vehicle. His easy going demeanor created a no pressure environment which was greatly appreciated.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Mike, we are pleased to hear you had such a positive experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Hannibal was excellent and price and service with Auto
Hannibal was excellent and price and service with Auto Nations will have me returning for my next Cadillac service for sure.
Hannibal was excellent and price and service with Auto
Hannibal was excellent and price and service with Auto Nations will have me returning for my next Cadillac service for sure.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!