Nelson Mazda Murfreesboro

I have a Mazda 3 and I came in to just have my back wheel locks removed and it was the best encounter I’ve had from a dealership. They were very fast, I didn't wait too long, and they did a whole vehicle inspection on my car too which I was surprised about. I think they washed my car too I loved that. Even though it wasn’t anything big it changed my mind about not wanting to go to a dealer to get my car worked on. Loved the service and the quality! Oh, and another cool thing was they send me a video explaining everything they did and looked at while was very helpful! I will surely come back for any service I need! Thanks guys oh and the nice lady that helped me her name was Taina, she was very sweet good about getting what I needed done.

Phenomenal. Unprecedented customer service. Im a customer for life! Management, sales, service, parts, are unbeatable

Wonderful service. The are knowledgable and helpful. Alec answered all of my questions. Would highly recommend!

Incredible Dealership! Our representative Amy was incredible from start to finish. She was pleasant to work with, upfront and honest, and went above and beyond to help us with the vehicle before we ever arrived. I highly recommend Amy and this entire business as they are first class in every way, and in every sense of the word.

Amy is an outstanding salesperson! Her knowledge and professionalism made my shopping experience truly exceptional. She went above and beyond to help me find exactly what I needed. Thanks to Amy, I’m a satisfied customer. And Mrs. Jonny is a great leader. Highly recommend their store for excellent service!

Nick was very knowledgeable and helpful to us when we purchased our vehicle. He was very helpful to relate to us and explain every detail about the process.

Service writer Christian was thorough in explaining the service process. He was extremely courteous and considerate. Then Ellen in the service department gave a thorough inspection detailing the process on video. She was articulate and professional. Thank you. Great Team!

From the moment I started speaking with Jeff he listened to what I was looking to purchase. I told him what I was interested and never once did he push me towards any other vehicle or even color option. Very customer centric approach and I respect that. Nothing about the experience was stressful I would actually say rather exciting. I found myself during the downtime of the process speaking with the parts department about possible options after the purchase of the vehicle. I will have to even mention while I was at the parts department counter and Dakota was away for a minute to get a labor qoute someone in passing even asked if I been helped. I appreciate how it feels that each employee cares and helps with all customers and not like others dealership where employees claim customers and they don't want anyone near them. I appreciate everything Randy does for the Murfreesboro Nelson Mazda location. He does a great job with his employees and its seen by how they are treating the customers.

Most STELLER car buying experience I’ve ever had. It was our 1st time at Nelson Murfreesboro - we drove 80 miles to inquire about a MX5. The showroom coordinator Molly greeted us right away and welcomed us like were family. Molly connected us with Nick a Client Advisor. Nick was outstanding through the whole experience and has now set the highest bar! We love our new MX5 😊😊! Go see Nick the next time you’re looking for a Mazda, you won’t regret it!

Alecia was amazing. So glad to know she is back working in the service dept. She always makes me feel valued as a customer and helps to relieve any anxiety I may have. She is a true asset to your company and her positive attitude is very much appreciated. Although I didn't see Randy during this service appointment, I give him a 5-star rating. He has always taken care of my Mazda needs whenever I've decided to buy/trade-in. I've been a customer for almost 10 years now. I love Nelson Mazda in Murfreesboro, TN.