Reviews
Amber has always been an outstanding representative of
Amber has always been an outstanding representative of KIA and ensures I receive the best service possible. I call for any reason and she gets the answer or provides me an appointment time that is convenient and works with my schedule. She lets me know in advance if I'm getting close to being due for another service. She explains everything in easy to understand terms. She informs me of any issues that need attention and offers suggestions or alternatives when necessary. She keeps me up to date as servicing progresses. I have always felt like I could rely on Amber for any car related concerns and she is always professional, courteous and knowledgeable about all things related to the car, servicing, maintenance and a wide variety of other issues. Amber is a valuable asset to the KIA team. She provides absolute top notch customer support and service. It's always been a pleasure to work with her and I look forward to future appointments. I know I will get the best possible support.
Amber has always been an outstanding representative of
Amber has always been an outstanding representative of KIA and ensures I receive the best service possible. I call for any reason and she gets the answer or provides me an appointment time that is convenient and works with my schedule. She lets me know in advance if I'm getting close to being due for another service. She explains everything in easy to understand terms. She informs me of any issues that need attention and offers suggestions or alternatives when necessary. She keeps me up to date as servicing progresses. I have always felt like I could rely on Amber for any car related concerns and she is always professional, courteous and knowledgeable about all things related to the car, servicing, maintenance and a wide variety of other issues. Amber is a valuable asset to the KIA team. She provides absolute top notch customer support and service. It's always been a pleasure to work with her and I look forward to future appointments. I know I will get the best possible support.
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Russ, we're delighted to hear about your positive experiences with Amber at Kia AutoSport Pensacola! It's wonderful that she consistently provides you with top-notch service and support. Thank you for sharing such detailed feedback, and we look forward to assisting you in the future!
Nathan is great.
Nathan is great. He really helped speed up the buying process and gave us multiple options.
Nathan is great.
Nathan is great. He really helped speed up the buying process and gave us multiple options.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Kenyetta, we're happy to hear Nathan provided you with an efficient experience here at Kia AutoSport Pensacola! Thanks so much for your business and please don't hesitate to reach out if we can be of service again in the future!
I have purchased my 3rd Kia from Kia Autosport of
I have purchased my 3rd Kia from Kia Autosport of Pensacola. Tessa has been my service advisor for many years and she goes above and beyond to see that me and my cars are always well taken care of. Desmond Smiley was my Sales advisor and he also did a wonderful job with finding me another Sportage and stayed with me through the whole process. Tessa and Desmond make a great team. Everyone that I have delt with over the years has been outstanding. Thank you again to My Team?
I have purchased my 3rd Kia from Kia Autosport of
I have purchased my 3rd Kia from Kia Autosport of Pensacola. Tessa has been my service advisor for many years and she goes above and beyond to see that me and my cars are always well taken care of. Desmond Smiley was my Sales advisor and he also did a wonderful job with finding me another Sportage and stayed with me through the whole process. Tessa and Desmond make a great team. Everyone that I have delt with over the years has been outstanding. Thank you again to My Team?
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your continued trust in Kia AutoSport Pensacola! We're delighted to hear that Tessa and Desmond provided exceptional service during your recent purchase. It's wonderful knowing our team has consistently met your expectations over the years. Enjoy driving your new Sportage!
Monty always takes great care of my vehicle.
Monty always takes great care of my vehicle. He treats everyone as a top priority and ensures my vehicle always safe, reliable, and ready for travel anywhere I go! I wouldn't go anywhere else!
Monty always takes great care of my vehicle.
Monty always takes great care of my vehicle. He treats everyone as a top priority and ensures my vehicle always safe, reliable, and ready for travel anywhere I go! I wouldn't go anywhere else!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Mary, it's wonderful to hear that Monty consistently provides top-notch service for you at Kia AutoSport Pensacola. We're delighted you're happy with the care your vehicle receives and appreciate your loyalty! Safe travels wherever you go!
I've been trying for several months to get a service
I've been trying for several months to get a service appointment since I was told I had to use them to keep my warranty. I have tried over 100 times (no exaggeration) to get someone to call me back. App, phone, website, chat, email...nothing works. I am now resorting to finding Kia service centers in other cities to see if I'm important enough to them to have me a customer.
I've been trying for several months to get a service
I've been trying for several months to get a service appointment since I was told I had to use them to keep my warranty. I have tried over 100 times (no exaggeration) to get someone to call me back. App, phone, website, chat, email...nothing works. I am now resorting to finding Kia service centers in other cities to see if I'm important enough to them to have me a customer.
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- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
It's concerning to hear about the difficulty you've faced in securing a service appointment. We strive for timely and effective communication, so I apologize for any inconvenience this has caused. Please reach out directly at your earliest convenience, as I'd like to assist you personally with this matter. Thank you, Hayes Richerson - Service Manager - 850-457-7772
You strive for timely and effective communication? I reached out to you, personally, a week ago. Took me 3 minutes to get an appointment with the Kia service center in Ft Walton Beach. I'll have to drive an hour there and back but at least I got an appointment.
The audacity continues. You see here that I got an appointment at another location. I get a call today to confirm an appointment at your dealership for Monday that neither I nor my husband made. Did you honestly expect me to to take off from work to honor that appointment when you've shown me no respect?
As always, Cody did a fantastic job on managing my last
As always, Cody did a fantastic job on managing my last two service visits. He communicated the needs/options for service and the completion of work. He made sure the vehicle was cleaned and washed before pickup and the costs were clearly explained (warranty vs consumer) and warranty parts were ordered in a timely manner. Cody is a major reason for our using this dealership for service. Kia Autosport of Pensacola is blessed to have staff like him.
As always, Cody did a fantastic job on managing my last
As always, Cody did a fantastic job on managing my last two service visits. He communicated the needs/options for service and the completion of work. He made sure the vehicle was cleaned and washed before pickup and the costs were clearly explained (warranty vs consumer) and warranty parts were ordered in a timely manner. Cody is a major reason for our using this dealership for service. Kia Autosport of Pensacola is blessed to have staff like him.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with Cody and the team at Kia AutoSport Pensacola! We're delighted to know that his excellent service keeps bringing you back. We appreciate your support and look forward to serving you again in the future!
Great Service.
Great Service. Updated on progress of service. Pleasure to work with. Everything was schedule and completed on time
Great Service.
Great Service. Updated on progress of service. Pleasure to work with. Everything was schedule and completed on time
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
James, we're delighted to hear that you had a great experience with our team at Kia AutoSport Pensacola. Thank you for your kind words and support!
Ali was great he assisted us in every way possible I
Ali was great he assisted us in every way possible I really appreciate him for taking time out his day and helping me out
Ali was great he assisted us in every way possible I
Ali was great he assisted us in every way possible I really appreciate him for taking time out his day and helping me out
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Gregory, we're delighted to hear that Ali provided such excellent assistance at Kia AutoSport Pensacola. Thank you for sharing your experience with us!
Did not have a long wait.
Did not have a long wait. Did everything they were supposed to do. Great job.
Did not have a long wait.
Did not have a long wait. Did everything they were supposed to do. Great job.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the five-star rating! The team looks forward to working with you again! - Kia AutoSport Pensacola
Easy experience.
Easy experience. Nathan listened to all our concerns and wants. We could not ask for a better experience
Easy experience.
Easy experience. Nathan listened to all our concerns and wants. We could not ask for a better experience
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Laura, we're delighted to hear that Nathan provided you with such a positive experience at Kia AutoSport Pensacola. Thank you for sharing your feedback! Safe travels!