Apple Ford Lincoln

Ben, my service manager, is great. He is very knowledgable, patient, and helpful. He takes the time to explain what the service entails and how long he estimates the repair will take to complete. He keeps me informed during the process.

This is an update from a previous one star review. I made an appointment for the Quick Lane service. My appointment was at 7:30 AM. When I arrived the service man behind the desk greeted me and took care of everything. Very professional and prompt. I was only there for an hour and everything went very well. I had a previous review with a different experience. I think that experience was a result of a full moon. For now on I'll always make an appointment. I couldn't ask for better service!

Update to my Aug 12,2025 review: Neville has been working diligently to resolve our issues. As of today, all issues are resolved and we can enjoy our Mustang Mach E.

Buyer Beware – Apple Ford in Columbia, Maryland is Dishonest and Unethical I saved for years to purchase my dream car – a 2022 Toyota 4Runner. I found one at Apple Ford listed as a Certified Pre-Owned vehicle with a clean Carfax, exactly the kind of purchase I wanted to make. I bought the vehicle in good faith, paying in full without a deposit. Later, when getting a lift installed, my mechanic discovered the vehicle had undergone a frame swap, a clear sign of severe past damage. This was never disclosed by Apple Ford, not in the Carfax report, not in the Certified Pre-Owned inspection documents. Even worse, the area where the VIN should be visible was painted over, hiding that it does not match my vehicle. I have photographic evidence from my mechanic’s report. Since discovering this, I have spent weeks trying to contact managers. No one has returned my calls. I have been left completely in the dark. The problems began immediately after purchase • The sales rep offered me $500 off the warranty if I left them a five-star review – keep this in mind when reading their glowing ratings. • I explicitly told the finance department I did not want a warranty, but the finance manager tried to slip it into my paperwork anyway, only removing it after I caught it. • I had my vehicle shipped to me, but it arrived without license plates. I had to drive without plates for weeks while repeatedly chasing my sales rep. He promised to overnight them but didn’t. • I was told I had a second set of keys – months later, despite multiple follow-ups, I still have not received them. • Communication from the dealership was consistently slow, dismissive, and unhelpful. Apple Ford’s conduct has been dishonest, unprofessional, and unethical from start to finish. They sold me a “Certified” vehicle that hides major accident history, ignored me when I sought answers, and repeatedly failed to deliver on their own promises. If you value honesty, transparency, and integrity, look elsewhere. This dealership does not care about you after the sale, and in my experience, they will go out of their way to avoid accountability.

Buyer Beware – Apple Ford in Columbia, Maryland is Dishonest and Unethical I saved for years to purchase my dream car – a 2022 Toyota 4Runner. I found one at Apple Ford listed as a Certified Pre-Owned vehicle with a clean Carfax, exactly the kind of purchase I wanted to make. I bought the vehicle in good faith, paying in full without a deposit. Later, when getting a lift installed, my mechanic discovered the vehicle had undergone a frame swap, a clear sign of severe past damage. This was never disclosed by Apple Ford, not in the Carfax report, not in the Certified Pre-Owned inspection documents. Even worse, the area where the VIN should be visible was painted over, hiding that it does not match my vehicle. I have photographic evidence from my mechanic’s report. Since discovering this, I have spent weeks trying to contact managers. No one has returned my calls. I have been left completely in the dark. The problems began immediately after purchase • The sales rep offered me $500 off the warranty if I left them a five-star review – keep this in mind when reading their glowing ratings. • I explicitly told the finance department I did not want a warranty, but the finance manager tried to slip it into my paperwork anyway, only removing it after I caught it. • I had my vehicle shipped to me, but it arrived without license plates. I had to drive without plates for weeks while repeatedly chasing my sales rep. He promised to overnight them but didn’t. • I was told I had a second set of keys – months later, despite multiple follow-ups, I still have not received them. • Communication from the dealership was consistently slow, dismissive, and unhelpful. Apple Ford’s conduct has been dishonest, unprofessional, and unethical from start to finish. They sold me a “Certified” vehicle that hides major accident history, ignored me when I sought answers, and repeatedly failed to deliver on their own promises. If you value honesty, transparency, and integrity, look elsewhere. This dealership does not care about you after the sale, and in my experience, they will go out of their way to avoid accountability.

I came in to have my Customer for Life oil change. It was found that I needed additional services. Tony was AWESOME!

My vehicle was brought in for the Customer Care Service program, as well as, two other items. My vehicle was promptly taken in and the work was completed in a very reasonable amount of time. As sion as the work was completed, I was notified and my car was waiting for me, so that I could be in my way. Thank you to the Service Department for making this an easy in and out!

I was running a little behind and wanted to get my oil changed prior to a Dr appointment. The service writer was a Rock Star. Got my truck serviced zippidy do da and off I went. Made my appointment with a few minutes to spare. I can’t thank him enough. I’ll do better about getting there earlier. Thank you again for making it a great experience.

Awesome service from apple ford very helpful with all concerns with my car and very responsive.

I had an excellent experience ! I had my 6 month oil change and other service done .