Reviews
Anthony was very professional and helpful however I did...
Anthony was very professional and helpful however I did feel the used car manager was very unwilling to negotiate a fair price for both parties. I also had service done as part of the sale and it was not done correctly and had to take off work and return to get the vehicle repaired correctly as it was unsafe to drive, which they did. My only other comment is when a used car is sold it should be gone through and obvious repairs made before you let the customer drive away. Needed basic repairs rear shocks broken idler pulley Belt tensioner Very bad tires
- Customer service 4.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
Experience was very positive. He was informative,...
Experience was very positive. He was informative, friendly and a pleasure to deal with. I hope that the service and check ups are as positive. Look forward to the new Passat.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great and friendly service. John took the time to review...
Great and friendly service. John took the time to review vehicles and options. He was very knowledgeable about the vehicles and warranties offered. We will continue to be proud Volkswagen customers.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I went in to the dealership with a specific car in mind,...
I went in to the dealership with a specific car in mind, and the dealings that I had with everyone here were great. John has been very helpful, and the whole experience was very nice.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I was looking for a really specific car, and had a...
I was looking for a really specific car, and had a monthly payment amount in mind that I couldn't go over. Matt was friendly and very accessible. He worked really hard to get me the exact car I wanted for the monthly payment that I had in mind. The Countryside team also got me a pretty incredible rate on a loan in spite of my credit history not being very extensive. Overall, Matt took a process I was dreading and made it smoother than I ever would have expected. I'd recommend them to anyone.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Very friendly and I was very comfortable with my sales...
Very friendly and I was very comfortable with my sales person Patrick Ellis. I am telling all my friends and family to get a VW and see Patrick in Countryside.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great experience working with Anthony. He knew exactly...
Great experience working with Anthony. He knew exactly what we were looking for and helped us find the perfect car. Never any pressure and worked within our parameters. Never saw a auto salesperson that was so respectful of our needs. I thought he might have been the owner of the dealership the way we were treated. Would recommend the dealer and the sales consultant to anyone. Great Job.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
John was the best. He was able to explaine to me the car...
John was the best. He was able to explaine to me the car and everything that comes with the car. I had a very good time at the dealership. My girlfriend had a great time as well. She really enjoyed the coffee and how nice everyone was.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
The entire process was really fast and simple. John knew...
The entire process was really fast and simple. John knew alot of information I would have never even thought about to ask. All In all great experience and great buy on the 2012 jetta.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
John Gomes is a man with integrity! I cannot believe...
John Gomes is a man with integrity! I cannot believe the class with which he conducted himself, from beginning to end. When we left the dealership with our new to us 2010 Tiguan the first thing my wife said to me was not how happy she was about her new car (which, by the way, she totally loves,) the first thing she said was, "Wow, what a nice man John Gomes is!" In our 25+ years of marriage this was our fifth dealer purchased car and second from VW Countryside. No other car purchase compares to how great an experience this was and it was a great experience because of John Gomes!! Anyone looking to purchase a new/used car do yourself a favor and contact John Gomes - you will not regret it!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car