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Jones Toyota

(229 reviews)
Visit Jones Toyota
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 8:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:00am–8:00pm
Tuesday 9:00am–9:00pm 7:00am–8:00pm
Wednesday 9:00am–9:00pm 7:00am–8:00pm
Thursday 9:00am–9:00pm 7:00am–8:00pm
Friday 9:00am–9:00pm 7:00am–8:00pm
Saturday 9:00am–8:00pm 7:00am–6:00pm
Sunday Closed Closed
New (410) 670-7250 (410) 670-7250
Used (410) 670-7257 (410) 670-7257
Service (410) 670-7253 (410) 670-7253

Reviews

(229 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jones Toyota from DealerRater.

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I tried to get a negotiated quote but they never tried to

I tried to get a negotiated quote but they never tried to negotiate. I also asked questions about the car and they never answered my questions. All they tried to do is say, come in and take a test drive.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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We have purchased four cars from Jones in the last 18

We have purchased four cars from Jones in the last 18 months. I would highly recommend seeing Athena Torres, she’s amazing!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Holly and team did a great job.

Holly and team did a great job. Have purchased many cars in our lifetime. It went very smoothly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Willing to pay sticker and all the fees on a new supra.

Willing to pay sticker and all the fees on a new supra. Willing to fly in and pick up. Will not sale to a out of state

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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I have bought several vehicles from Jones Used Cars…

I have bought several vehicles from Jones Used Cars… every experience has been great and they always respect my time. I would absolutely recommend visiting Chris Benvenga at the Harford Road location. He was straight forward and made my experience very pleasant.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Very professional and friendly , a smooth transition with

Very professional and friendly , a smooth transition with my trade. Once deal was finalized , I was out the door in my new vehicle within an hours time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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I was looking at mr2 toyota.

I was looking at mr2 toyota. carfax showed showed some electrical problems which sent up some red flags otherwise I liked the car.Maybe a flood car!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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I highly recommend buying from Jones

I had a great experience with all the staff I dealt with. All of my questions were answered and I was not pushed ti do anything I didn’t want. They were able to get me into a payment range I was looking for. I love the car I purchased. Best car buying experience I have ever had.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Reason why Tesla wants it's own stores

I bought a new Prius Prime despite my worst ever experience acquiring a vehicle. I felt "gamed" during each stage of the transaction and financing. Despite this, I chose to buy the specific vehicle and finance it through Jones, largely because it is a Toyota model and color which is somewhat scarce (and I know I don't need to return to this dealership)

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities 3.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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100% recommend this dealership

Holly and Iva were so amazing . Im 21 and this was my first time ever purchasing a car on my own and they walked me through everything like I was their own kid lol . Great experience I highly recommend going to them if you’re considering a new car anytime soon !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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