Reviews
First time Toyota owner.
First time Toyota owner. This was my second service there and it was very slow this time. Devin was just okay did not seem interested to share any information about the service like tire wear. 90 mins for tire rotation and oil change is too long a wait! I am tempted to go elsewhere.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us. We apologize for the longer-than-expected wait time and any lack of communication during your service visit. Your feedback is valuable, and we aim to improve our efficiency and customer interaction moving forward. If you'd like to discuss this further or have any other concerns, please feel free to reach out anytime. Thank you, Sandra Pomeraning - Customer Relations Manager - (513) 385-1800 ext. 8240
First class service overall .
First class service overall . Good people skills and very quick service . Waiting room spotless with very good coffee .
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
Work was done well.
Work was done well. Car was returned very clean. Looked brand new. Communication could have been better. Car was ready on a Friday but no call. Could not get it until Monday.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you, Terry, for choosing Joseph Toyota of Cincinnati. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
Definitely worth the trip to Joseph Toyota of Cincinnati.
Definitely worth the trip to Joseph Toyota of Cincinnati. We were looking for a specific color and specs for our next vehicle and we found one online. We called and spoke with Ty and decided to drive from North Dayton to Cincy to see it. Ty took great care of us from the test drive to purchase. Got a fair trade and smooth transaction with the financing. Shout out to Andrew in Finance as well! Both gentlemen were friendly, knowledgeable and no pressure salesmen. We will definitely be back! 🙂
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for choosing Joseph Toyota of Cincinnati. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
Took a little longer than I expected but everything
Took a little longer than I expected but everything turned out okay in the end. Car seems to run noticeably better. Employees were very helpful.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Joseph Toyota of Cincinnati, we look forward to having you as a valued customer for many years to come!
I was very impressed.
I was very impressed. Mr. May was definitely helpful and I would consider going back
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for choosing Joseph Toyota of Cincinnati. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
Very helpful would definitely come back!
Very helpful would definitely come back!!! I came in and he listened and got me into exactly what I wanted!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your 5-star feedback! We are thrilled to hear that our team got you exactly what you wanted. See you again at Joseph Toyota of Cincinnati! Safe travels!
Good communication and easy to work with.
Good communication and easy to work with. Wished the offered more amenities like water or coffee
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Mark, here at Joseph Toyota of Cincinnati, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!
The sales process was transparent and straight forward.
The sales process was transparent and straight forward. We dealt with Mike Sipple and he was friendly, knowledgeable and easy to deal with. The review of the buyer's checklist was very thorough. It was an overall easy buying experience.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for choosing Joseph Toyota of Cincinnati. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
Outstanding service ,our salesman was Dupree ,he was very
Outstanding service ,our salesman was Dupree ,he was very patient and thorough,we felt very comfortable with him
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.