Reviews
Write a reviewdishonest
they advertise free oil changes for life. what they don't tell you is they charge OUTRAGEOUS maintenance fees as part of the free oil changes. You end up indirectly paying for all of your oil changes.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
SFC Tabitha Pressman
Cook Auto Group made my purchasing experience unbeatable. The new car Sales Manager, Tom Perry was extremely helpful in my quest to purchase the best vehicle for my budget. I feel that he went above and beyond to ensure that I was receiving the most for my money. The selection of inventory with the options that I desired was unmatched. My new Mazda CX-9 is all that I hoped for when committing to such a large purchase. I use the "Cook Cares for Life" services as often as I can. The service department is just as wondering and accommodating as the sales staff. I recommend and compliment the Cook Auto team frequently. I will soon be in the market for a new CX-9, there is no place that I'd rather shop then Cook Mazda.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Buying my new truck
I came into the dealership to purchase a new Ram and was met as I exited my vehicle by Derek. Derek was very knowledgeable and there was no games being played like previous dealerships I visited. I received more than expected for my trade and the sales manager Tom was very fair with the sale price of my new Ram. The atmosphere was very relaxing and the entire sales staff was very friendly and outgoing. I will recommend Derek and Tom to all of my friends and family. I am a loyal customer to these guys forever.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Used truck
It was a pleasure working with Tom Perreault. He made the process of buying the truck as easy as it could be. I would recommend him and the team at Cooks to a friend looking for a car or truck.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks to salesman Thomas Perreault!
Thanks to Thomas Perreault (and the rest of the Cook Mazda staff) for helping put my wife in her dream car. We visited a number of dealerships before arriving at Cook, and Thomas was by far our favorite salesman that we dealt with -- we can't recommend him enough if you are in the market!
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Cook Customer for Life!
Cook Mazda in Aberdeen, Maryland completely exceeded my expectations. I recently purchased my first ?brand new? car. I was a little hesitant about test driving anything because I?ve had some awful car buying experiences in the past and the whole thing to me is a dreadful process. Tom Perrault made my car buying experience an absolute breeze! I came in to look at a used Mazda 3 and after test driving it, I fell in love with the car. Tom ran some numbers and went through a few comparisons and got me in a BRAND NEW 2017 Mazda 3. Tom Perrault is an excellent salesman; he is kind, courteous and extremely knowledgeable. I felt no pressure to buy that day. Tom answered all my questions and made the whole process as stress free as possible. The entire car buying experience at Cook Mazda from start to finish was so easy. I will be back in the future and I will be telling everyone (that I haven?t already) about the outstanding customer service they offer! I could not be happier about my experience, their excellent customer service, and my NEW MAZDA!! Go see Tom!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
BradM
great service, great place to buy and service your vehicle. Purchaced my dodge ram at cooks and have taking our vehicles to them for service for years. I love my truck. i have valued dodge products for many years. Cooks has great staff.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Excellent Salesman- Tom
Mazda did an excellent job at meeting my needs with my brand new car. I had a specific budget in mind and they did everything they could to keep me in that range successfully. Tom was very helpful when explaining the ins and outs of my SUV. He made the process smooth and stress free. I highly recommend Cook Automotive to anyone who is looking for a great deal and ask for Tom!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great Experience with Knowledgeable Staff
Tom Perreault made my buying process very simple and helped me feel very comfortable about the entire sale process. I called in and we chatted for a few minutes about what I was looking for, where my price needed to be, and what features the vehicle needed to have. Later that evening I got a text from Tom that after searching their other lot, he had a truck I may be interested in. Tom had the truck shipped to his lot the next day and I test drove it. That was pretty much it, no hidden agendas, no salesman tricks. He laid everything out on the table and helped me see exactly what I was paying for. I would definitely go back to Cook Automotive for future vehicles.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Happy Customer
The entire buying process was great from start to finish. My salesperson , Tom Perrault, was very responsive to my situation and I left today with exactly what I wanted. I hate buying cars but Tom and the rest of the Cook Automotive team made it much less stressful. I highly recommend them!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase