Reviews
great job as always at Bob Allen
everyone is always nice and they explain the process well. Since I bought my Nissan over two years ago, this is the only place I've brought it to and they are great every time!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Eve, Thank you for taking the time to let us know how we did. We hope you have a great day! Please keep a lookout for the OFFICIAL FULL SURVEY from Nissan. This survey will work as a report card for our dealership. Our team works hard to provide our customers with a truly exceptional service experience. Should you have any additional questions or concerns, please feel free to contact me directly. Sincerely, Paul Scott Owner Loyalty Manager 859-236-3217
All good
Very informative. Salesman , Gabe Graham,was excellent. Overall good experience. Did not fully understand the warranty apparently .but when I called it was explained. I was so nervous about the whole process I really did not fully understand. But it has been satisfied.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for taking the time to share your feedback with us, Patricia! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Regards, John Welsh - General Manager - (888) 309-6863
New-Used Trucks
Salesman was very professional and honest. I would recommend this salesman and dealership to any of my family and friends.
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- Buying process —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you again for taking the time to let us know how we did. We hope you have a great day! If you have any further questions, please give us a call. We're always happy to help!
Excellent service
Oil change carried out immediately even without a prior appointment. Replacement tire had to be ordered, but it arrived and was installed on my vehicle on the following day. Service personnel were very accommodating: Tucker Huntsinger and Austin Davis.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
William, Thank you for taking the time to let us know how we did. We hope you have a great day! Please keep a lookout for the OFFICIAL FULL SURVEY from Nissan. This survey will work as a report card for our dealership. Our team works hard to provide our customers with a truly exceptional service experience. Should you have any additional questions or concerns, please feel free to contact me directly. Sincerely, Paul Scott Owner Loyalty Manager 859-236-3217
Great service
I like the patience and professionalism of Devlin. He was easy going and gave me the time I needed to make my final decision. He also worked out concerns that I had on the vehicle to make it the perfect fit for me!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Tyler, thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. John Welsh - General Manager - (888) 309-6863
Great experience.
Quick, easy, and everyone was very knowledgeable and up front about the entire process. This is my fourth purchase/lease from them and I will definitely be back.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the five-star rating, Melyssa! Please keep us in mind if we can assist you with anything else, be it in service or sales. Until next time, take care! John Welsh - General Manager - (888) 309-6863
Great facilites
I have bought 3 trucks from this dealership and enjoy getting all service in one place at generally competitive prices. Service can be a bit slow, however.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you again for taking the time to let us know how we did. We hope you have a great day! If you have any further questions, please give us a call. We're always happy to help!
Great service
Everyone was very nice. Dealt with Tim Bocook, very nice and handled my issues very quickly. Even had a ride for me home so I wouldn’t have to wait around all day.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you again for taking the time to let us know how we did. We hope you have a great day! We look forward to your next visit! Take care!
Easy to deal with.
It was an easy process and the sales person was great to deal with. Everyone there was very nice, and they got us in and out as fast as possible.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Brian, Thank you for taking the time to let us know how we did. We hope you have a great day! Please keep a lookout for the OFFICIAL FULL SURVEY from Nissan. This survey will work as a report card for our dealership. Our team works hard to provide our customers with a truly exceptional service experience. Should you have any additional questions or concerns, please feel free to contact me directly. Sincerely, Paul Scott Owner Loyalty Manager 859-236-3217
Took my truck in for a simple oil change.
Took my truck in for a simple oil change. No tire rotation, no nothing. Just change the oil.......Well, had a 3pm appointment, truck sat in the driveway for 20 min before the tech moved it outside where it sat for another 15min. So, not only did it sit for 35min after my appt but then they put THE WRONG OIL IN IT!!!!! Whoever "Mike" is he's an idiot! The entire process was a major failure. NEVER trust your vehicle to these people. Mike could care less, he was just a jerk wad. I mean, seriously....a simple oil change and they F'd it up and they could care less.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
We’d like to thank you for sharing details of your recent experience at our dealership, Mark. Above and beyond customer service is what we strive for daily with our customers. Please contact me at your earliest convenience so we can discuss your experience in more detail. John Welsh - General Manager - (888) 309-6863