Reviews
I went in Had a very big quote I went with the big
I went in Had a very big quote I went with the big part but I told them the rest would wait Cabin air filter Air filter Coolant Brake fuid Were as per them All Over due and needed to be changed One month ago i had them all changed All new So they just want to sell stuff without verifying? Am I the only one? Please watch your stuff Ask for your old parts Too bad i liked the place But i would not recommend because of this
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Excellent service Friendly staff very good Experience
Excellent service Friendly staff very good Experience Knowledgable staff especialy Sandra Molina Good athmosfere and good staff
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Always have a great experience with the service
Always have a great experience with the service department at Toyota of Hollywood I will continue to service my vehicle at Toyota of Hollywood
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your continued trust in our service department at Toyota of Hollywood! We look forward to serving you in the future!
Great communication.
Great communication. Helpful service. Never have I had an issue with the service department at Toyota of Hollywood.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your rating of our team! Visit us again here at Toyota of Hollywood Service Center anytime.
Excellent verdor, good attention I was attending with
Excellent verdor, good attention I was attending with Sandra Molina, she is excellent and good attention
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the kind words about Sandra and our Toyota of Hollywood team! We appreciate your business and five-star rating!
The dealer sold me a car with the tire plugged in an
The dealer sold me a car with the tire plugged in an illegal area which was dangerous. I became aware as the tire light repeatedly came on. I went to the tire shop and the advised me to take the car back to the dealer and don’t drive over 70mph as the tire could explode what makes this bad is I drove to Panama City on the the plugged tire which was very dangerous. I would never buy from them again.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Kevin, this sounds like a very concerning situation, and we're relieved to know you're safe. It's never our intention to put any of our customers in harm's way. We would like the chance to investigate how this happened further and ensure that your vehicle is safe for future use. Please contact me so I can assist you immediately. Thank you, Diana Graterol - Customer Relations Manager - 954-743-3551
What time is good to reach you?
I had a very serious and concerning experience with
I had a very serious and concerning experience with Toyota of Hollywood. A hard credit inquiry was run on my credit report without my authorization while I was only requesting a vehicle price and financing quote. I never signed or consented to a credit check. After discovering the unauthorized inquiry, I requested documentation proving my consent, and none was provided. This matter has been formally reported to Toyota Corporate, 700Credit, the CFPB, FTC, BBB, and the State Attorney General. Consumers should be extremely cautious and ensure their credit is not accessed without proper authorization.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Abigail, thank you for bringing this to our attention. We take these claims very seriously, and we want to investigate further so that we can better understand what happened here and why documentation wasn't provided to you during your visit. Please contact me so that we can look into this together as soon as possible. Thank you, Diana Graterol - Customer Relations Manager - 954-743-3551
Diana, thank you for your response. I have already attempted to contact you via text message some time ago and, unfortunately, I have not received any response to date. Given the seriousness of this situation — involving an unauthorized hard credit inquiry — the lack of follow-up has been disappointing. I hope this outreach is not merely a public response for appearances, and that there is a genuine intention to address and resolve what occurred. I remain open to communication and would appreciate a prompt response so this matter can be properly investigated and resolved. Abigail
In and out He is a very respectable young man very
In and out He is a very respectable young man very helpful. He is going to explain everything that's going on with your car. He's going to wait until you say OK I'll do it very professional young man.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We’re happy to hear you enjoyed your visit! Thank you for choosing Toyota of Hollywood and for sharing your kind words about our team. See you next time, Joyce!
The service is exactly what it is supposed to be.
The service is exactly what it is supposed to be. The manager is very attentive to the customer, and overall they take care of what needs to be done, even if it means going the extra mile.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We really appreciate this feedback! Thank you for choosing Toyota of Hollywood and for sharing your experience working with our team. Drive safely, and we hope to see you again down the road!
Servicio al cliente aparentemente bueno, pero después que
Servicio al cliente aparentemente bueno, pero después que firmas ya eres solo un numero para el personal .
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Lamentamos escuchar que su experiencia no cumplió con sus expectativas, especialmente en lo que respecta al servicio al cliente. Nos esforzamos por tratar a cada cliente como más que un número, incluso después de que se hayan finalizado las ventas. Agradeceríamos la oportunidad de hablar sobre esto más a fondo y ver cómo podemos rectificar cualquier problema que persista. Por favor, considere ponerse en contacto directamente conmigo. Gracias, Diana Graterol - Customer Relations Manager - 954-743-3551