Reviews
Alex is/was great.
Alex is/was great. I hope I get him the next time I need service. Good communication. Very nice as car was entered. Appreciate the car wash.
Alex is/was great.
Alex is/was great. I hope I get him the next time I need service. Good communication. Very nice as car was entered. Appreciate the car wash.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Glen, we are pleased to hear of your experience with us here at BMW of Louisville. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.
Adam Giles is excellent!
Adam Giles is excellent!! I am very pleased with the way I?m treated. Have been a long time customer and plan to continue as such.
Adam Giles is excellent!
Adam Giles is excellent!! I am very pleased with the way I?m treated. Have been a long time customer and plan to continue as such.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Richard, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at BMW of Louisville and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.
Keith is a great quality sales representative!
Keith is a great quality sales representative! He was professional and attentive and responded to all our inquiries promptly! We received our car in Mn within a week of signing off on all the paperwork. We would be happy to return as customers. Iulia in Finance, was also very helpful and not pushy to purchase anything.
Keith is a great quality sales representative!
Keith is a great quality sales representative! He was professional and attentive and responded to all our inquiries promptly! We received our car in Mn within a week of signing off on all the paperwork. We would be happy to return as customers. Iulia in Finance, was also very helpful and not pushy to purchase anything.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Joni, we're happy you found our staff to be so supportive during your experience here at BMW of Louisville. Feel free to reach out to us if you need anything. Have a wonderful day.
The staff are great people, experts at what they do.
The staff are great people, experts at what they do. I am always satisfied with the services we receive. The facility is nice but could use courtesy charging stations for vehicles being serviced.
The staff are great people, experts at what they do.
The staff are great people, experts at what they do. I am always satisfied with the services we receive. The facility is nice but could use courtesy charging stations for vehicles being serviced.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Marc, we're happy you found our staff to be so supportive during your experience here at BMW of Louisville. Thank you again for your valuable feedback. Our team is available should you require any extra help. Take care!
Matt was very helpful and kept me apprised of the status.
Matt was very helpful and kept me apprised of the status. They were even willing to negotiate a fair price. They have the car a tune up after the work was done and it drives great!
Matt was very helpful and kept me apprised of the status.
Matt was very helpful and kept me apprised of the status. They were even willing to negotiate a fair price. They have the car a tune up after the work was done and it drives great!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello, when a customer makes the effort to write a review as generous as yours we know that we are doing our jobs correctly. We are sincerely grateful that you chose BMW of Louisville for your vehicle needs and promise to deliver the same experience or an even better one the next time you visit us.
My service advisor Adam was excellent!
My service advisor Adam was excellent! Very professional and thoughtful. Very clear in communication of what is absolutely needed and what could wait. He holds the highest standards! The service provided by the technician is also excellent. The car was returned to me shiny!
My service advisor Adam was excellent!
My service advisor Adam was excellent! Very professional and thoughtful. Very clear in communication of what is absolutely needed and what could wait. He holds the highest standards! The service provided by the technician is also excellent. The car was returned to me shiny!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, we're glad to hear our staff took such great care of you! Here at BMW of Louisville, we strive to provide a comfortable environment and a relaxing facility to every guest. We hope we can continue to be of service to you down the road!
The process of buying a vehicle was by far the easiest
The process of buying a vehicle was by far the easiest process I?ve ever dealt with. It was super quick and no pressure whatsoever so ever. Extremely comfortable!!!
The process of buying a vehicle was by far the easiest
The process of buying a vehicle was by far the easiest process I?ve ever dealt with. It was super quick and no pressure whatsoever so ever. Extremely comfortable!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello, when a customer makes the effort to write a review as generous as yours we know that we are doing our jobs correctly. We are sincerely grateful that you chose BMW of Louisville for your vehicle needs and promise to deliver the same experience or an even better one the next time you visit us.
Once again, BMW of Louisville was fantastic.
Once again, BMW of Louisville was fantastic. I was scheduled for my yearly oil change but there was an additional issue. Alex Baki, my advisor, explained in a way l could easily understand. I authorized the additional work. Everyone was kind & courteous. I even got the chance to thank the technician who did the work on my car. I depend on BMW of Louisville & they have never ever let me down. So thankful for them.
Once again, BMW of Louisville was fantastic.
Once again, BMW of Louisville was fantastic. I was scheduled for my yearly oil change but there was an additional issue. Alex Baki, my advisor, explained in a way l could easily understand. I authorized the additional work. Everyone was kind & courteous. I even got the chance to thank the technician who did the work on my car. I depend on BMW of Louisville & they have never ever let me down. So thankful for them.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Maggie, we're glad to hear our staff took such great care of you! Here at BMW of Louisville we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!
I purchased a car from here and found out only after
I purchased a car from here and found out only after purchasing it only came with one key. I would expect buying a luxury car that it would come with 2 keys. The only option they gave me was to purchase a $500 key separately even when I outlined my expectations.
I purchased a car from here and found out only after
I purchased a car from here and found out only after purchasing it only came with one key. I would expect buying a luxury car that it would come with 2 keys. The only option they gave me was to purchase a $500 key separately even when I outlined my expectations.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi, we regret to hear that your experience with us was not a more positive one. We would like the opportunity to address your concerns. Please reach out to us directly at (502) 499-5080 when you have a chance. Thank you, and we look forward to hearing from you.
Matthew Trost the service advisor was awesome .
Matthew Trost the service advisor was awesome . I had the vehicle for 2 weeks then the transmission went out. I was very upset and Matthew kept me up to date on all the progress . I called the GM 2 times and left messages and still have not heard from him. I?m very upset about a vehicle only in my possession for 2 weeks that the transmission went out
Matthew Trost the service advisor was awesome .
Matthew Trost the service advisor was awesome . I had the vehicle for 2 weeks then the transmission went out. I was very upset and Matthew kept me up to date on all the progress . I called the GM 2 times and left messages and still have not heard from him. I?m very upset about a vehicle only in my possession for 2 weeks that the transmission went out
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase