AutoNation Chevrolet Laurel

My service provider Oscar, is always willing to assist, is always pleasant, and he is knowledgeable explaining services and my warranty plan. My wait time is not bad either!

The buying process was easy but i felt like I was helping the biggest dealer get even bigger. Wish I had bought locally-owned

We recently purchased a 2017 Suburban from AutoNation Chevrolet in Laurel. From the initial E-price request to the drive home from the dealership, I have to say this was the easiest car purchase we have ever made, we have made a lot of vehicle purchases in the last 6 years. I want to thank Haby, Lorenzo, and their sales manager Dave for the great customer service and attention to detail to find us the perfect vehicle at the best price anywhere in the DC area. We were so impressed with your customer service that we will look at your dealership anytime we are in the market for another vehicle. Thanks again for a great car buying experience, you gentlemen really left a great impression on our family. I hope Mr. Ayers understands what valuable employees he has. Thanks.

my parents made a long drive to this dealership to see a particular vehicle & coordinated the visit with the sales team. My parents called for directions from about a mile away and were sent the wrong direction - while they sold the vehicle to someone else. There was no call to let them know, and barely an apology for sending them an extra hour drive for no reason.

I had a great experience with this dealership. I was able to complete much of the process remotely, they were very helpful in answering my questions and worked with me the whole way. When I arrived, they even had my vehicle parked out front, washed fueled and ready to go.

I made an appointment and drove 35 minutes each way for a Chevrolet Impala recall that can affect airbag deployment. Chevrolet indicates the problem is solved with the application of anti-abrasion tape, inspection (not requiring removal of seat according to Chevrolet), and, if needed, replacement part. Ended up wasting an entire afternoon (and more that is not their fault) and they couldn't even tell me the results of the inspection of the vehicle.. The incident is blamed by the service manager on techs and "they"--the people that overbooked us. You, the general manager, are responsible for all three--so here is what happened. As I checked in shortly around 12:20, I asked how long the service would take. The service manager said 2 hours (the letter says service correction time is one hour, but OK). I called back to confirm after an hour to check if they would be able to complete by 2:15, because I really needed to leave by 2:30.. They said would check on it. No word back. When I come at 2:20 the service manager spots my car going into the service bay and goes find out what is happening with it. Comes back and service manager says it is not complete AND they are unable to complete it in the afternoon "because they overbooked us" and "the techs leave at 4:00." Offers to reschedule the appointment. After scrambling to pick up my children from school I called back to find out what happened and what had been done or learned in the two hours the car was there--was there wear on the part of related to the recall concern? Would it need to be replaced? Doesn't know. Service manager offers that he had chewed out the techs, things sometime take long--but no apology. I'm sorry, but if you are empowered manager in this situation, the techs don't leave a 4:00. A) they finish the work the customer made advance appointment for, and 2) you apologize when it takes longer than you estimated! You don't blame your employer for allowing walk in appointments and simply offer to reschedule--as if people can just take another two hours out of THEIR day for your screw up, no problem. No apology--nothing other than, "would you like a loaner car for your next appointment?" I scheduled an appointment with Oursman Chevrolet for the following week. They completed the job and it was done in about an hour, just as the recall notice said. I was in and out of there in an hour and a half.

We went to a store in laurel a few hours after my mother calling into that store and for the lady that she talked to to hold a particular car, we get there and it had been sold not very long before hand, this lady then was seriously snotty and sarcastic, so I walk outside and pace a bit to cool off, when I come back in she is all pissy and trying to sell us something else and saying that she wasn't supposed to, willing to or did mother ask her to hold a car, and that when it gets busy etc...., so we leave and go to leave, I get pissed and we turn around, come back into that store, I walk up to talk to a manager, she comes over , over talks me , tells only her side of the "truth", I try to talk to the manager and tell him what we were after, he tries to sell me a 2010, I try to tell him that it was too new, he tells me to hold on that it will be ok, so I try to tell him that we were after X and that the lady from earlier in this post did x y and z and that I find/found her to be dippy, he gets uppity and pissy, tells me that I can't talk to a woman like that, I tell him that yes I can " equality " you know ?, he says no and that I need to get out that he is a manager and that I can leave, I ask to say my peace and he says no that we can get out (it was I until he saw my mom and fiancee walking up) , and I didn't even get a chance to explain to him how she talked to momma and lied.

I went to the laurel Chevy dealer after seeing a truck online everyone was eager to help at first the first salesman was Ray he seemed to want to help me until he dumped me off on Ira and he had every personal problem you could think of so needless to say he went M.I.A for a few days the I get a call to bring in all my information so we could get the ball rolling on financing kool , then he kept asking me for more and more d.p. wow so when we reached my max. He says I'm going submit your app and I'll call you in a couple of days to let you know which of the few trucks I picked out ok no problem well I never got that call but my credit report showed that the ran my credit so next I go else where and the first thing they say I see your credit was pulled by autonation I was like shocked because I never got a call back from them at all so I would strongly advise anyone to not go there at all poor customer service.

waited for 7.5 hrs for a 4 wheel alignment on my vehicle, no explanation other than my mechanic had to help other mechanics. met the parts manager son after this, was one of the rudest young people you would ever want to meet. the cashier couldn't figure out how to process my check so i was told by this young man mentioned earlier that my check wasn't any good. never been so angry in a long time, don't let the fancy looking building fool you. paid my bill got my car home and the alignment still isn't right. oh i won't go back to let them try again.

I came in for an oil change and a diagnosis for my check engine light just before new years, without an appointment. The service I received was excellent; I was in and out within 2 hours, no additional appointmentioned was needed, all issues were resolved. Thank you to the service professional who assisted me this day!!