Volkswagen of Salem County

A bad experience. Not only did they give me the wrong information on what was needed to get the car legal to drive in PA, but 6 weeks after I bought the car it ran out of oil. It’s in the shop now. 43000 miles and it’s burning oil and I was never informed prior to buying it. And I’ve been gas lighted by the sales guy who’s an experienced vw driver. I should’ve known something was going on with the dealership when I left with barely any gas in the tank.

Yes one can purchase a sled from them, or any wolkswagen dealer, service can’t be compared to services offered im Deutsche land. I would suggest seeking service elsewhere. Ex. No nitrogen for tires, no taxi service , and they don’t pick your car up from your house and return it . Let just say , one could run out of gas in front of there dealer and they wouldn’t care. We purchased a 23 Tiguan 3 months ago there, being assured the service that would come with the car, but I’m forced to look elsewhere for service. Ferti. Gonzalez

This is my second time purchasing at this dealership and both experiences have been absolutely perfect. Friendly and prompt service. This is my second time having Tara as my sales rep and she did not disappoint either time. Dustin was easy to talk to and knowledgeable. I will definitely return in the future.

Purchased a low mileage Tiguan from VW SC. The staff was great. I hate spending hours in a dealership completing a car purchase. I called ahead about the vehicle I was interested in, spoke with Tara who coordinated with Joe in finance and we were able to work out a deal remotely. Tara was always available via text and phone. Joe kept me informed every step of the way. When I arrived the Tiguan was ready for purchase and condition was just as advertised. I was on my way home in less than an hour. Looking forward to doing more business in the future.

My recent experience at Volkswagen Salem left me deeply disappointed and frustrated, especially considering my history of doing business with them. On the same day, I purchased a brand 2023 car and a preowned 2001 Volkswagen Passat in gray. Unfortunately, the dealership's handling of both transactions and the subsequent customer service were far from satisfactory. Firstly, during the purchase of the Volkswagen Passat, I noticed a strange odor in the interior and the check engine light was on. Despite my reservations, I was assured that the issues would be addressed-the car would be detailed, and the dashboard light was a minor concern. I also inquired about a potential discount for purchasing two vehicles in one day and being a repeat customer. To my surprise, the manager's response was dismissive, stating that offering me coffee was their version of a "deal".Subsequently, I brought the Passat back for detailing due to the lingering pet smell. During this time, my sister expressed interest in buying a car as well. We made arrangements to return the next day to finalize her purchase. However, upon my car's return, it was evident that it had not been properly cleaned. I was infuriated by the dealership's lack of honesty. Moreover, the check engine light came back on, and I was told it was due to the gear shifter. This further eroded my trust in the vehicle's condition, and I decided not to keep it. I attempted to return the car, but NJ law was not on my side, leading to a significant financial loss when I sold it back to the dealership, including the down payment I had made.The whole experience was marked by poor communication, unfulfilled promises, and a lack of customer-centricity. I couldn't help but feel undervalued as a customer with a history of purchases at this dealership. It's disappointing to think about the potential business they lost due to their treatment of loyal customers. I hope that the owner of Volkswagen Salem takes a closer look at their customer service practices and realizes the opportunities they missed in retaining a satisfied customer and gaining referrals. My trust in this dealership has been shattered, and I will be exploring other options for my future automotive needs.

Tara, Joe and Eric went above and beyond to help me out of a bad situation. Always a great experience at this dealership. Highly recommended Volkswagen of Salem.

Horrible do not buy anything From them . They stand by nothing !!! I should have listened to reviews from the start . 100% accurate service is horrible

Do not buy a car from here !!!! Do not !!! They do not stand by their cars ! Now I’m stuck with junk they will not stand by vehicle

We always have a GREAT Experience at Salem County VW. Very friendly staff that will go the extra mile for their customers. Won’t go anywhere else but Salem County

My experience was a pleasure. Tara was very helpful. Tara is very well spoken and very knowledgeable. Ed delivered my vehicle to my home. It’s always great to see Ed. Kevin and Mike made the financing very easy. I will recommend the dealership as a place to purchase your vehicle and have your vehicle serviced there.