Reviews
Excellent services and personnel; family have gone here
Excellent services and personnel; family have gone here for cars and maintenance for years. Trustworthy dealership and personnel always very helpful and great to deal with. Jobs are always done right and on time - even early !!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Expect the Best! Service Manager Mr. David Theriault
Service staff was very helpful and concerned about our
Service staff was very helpful and concerned about our issue. She got the mechanic on the line when we had more questions that she couldn’t answer.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing your thoughts about your experience with Jim Ellis Chevrolet. We appreciate your business and hope to see you again soon! Expect the Best! Service Manager Mr. David Theriault
I came in to have my air bag replaced because of a
I came in to have my air bag replaced because of a recall. Once completed, the airbag light on my dashboard was on. When I called and left a message, no one returned my call. I had to handle this issue myself.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Please contact Ralph Sorrentino, General Manager directly at rsorrentino@jimellis.com
Jaylan was awesome to work with!
Jaylan was awesome to work with! Quick to respond and ready to help. He went above and beyond to ensure my Suburban would be perfect when it was delivered. I couldn't be happier!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
It's great to hear that Jaylan was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Jim Ellis Chevrolet! Expect the Best! General Manager Ralph Sorrentino
Dealership was savvy with GM’s new sales strategy,
Dealership was savvy with GM’s new sales strategy, responsive, easy to work with. Transaction was handled smoothly.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Jim Ellis Chevrolet. Expect the Best! General Manager Ralph Sorrentino
Bait and switch.
Bait and switch. I took the vehicle in because the error “oil pressure low stop engine”. After speaking to the tech, I was informed that the oil pressure sensor was bad and needed replaced. I gave the approval and they came back and said that I needed a new rear main seal and an exhaust manifold. I approved this as well and paid 4200 for these services. I picked the truck up and drove it for 2 days and the same msg popped up. I dropped the car back off immediately to see why I was having the same issue. Now they are indicating that the issue is “engine failure” and it will cost over $10k to replace. Well I am not paying that and I am now out of $4200. This should have been known before I spent all of this money. I don’t want to hear that there was no way to tell what was wrong until they fixed it. If that’s the case, why didn’t they let me know it was engine failure after they fixed the other stuff. They let me drive off thinking everything was ok with a faulty engine. I will be filing a report on this.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please contact Ralph Sorrentino, General Manager directly at rsorrentino@jimellis.com
Always great service at Jim Ellis Chevy.
Always great service at Jim Ellis Chevy. Very nice people and they have always done a great job.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Jim Ellis Chevrolet, we look forward to having you as one of our valued customers for many more years to come! Expect the Best! Service Manager Mr. David Theriault
Very courteous and helpful.
Very courteous and helpful. The service reps always greet me promptly upon my arrival and keep me informed of the repair progress.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Jim Ellis Chevrolet, we look forward to having you as a valued customer for many years to come! Expect the Best! Service Manager Mr. David Theriault
Wry helpful and responsive sales staff made the
Wry helpful and responsive sales staff made the purchasing process very enjoyable. I would recommend this dealership.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Jim Ellis Chevrolet. Expect the Best! Service Manager Mr. David Theriault
Zane awesome.
Zane awesome. Thanks for getting the title and paperwork out in a timely manner. I appreciate it and love the Escalade.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Zane met your expectations. Thank you again for choosing Jim Ellis Chevrolet, we look forward to having you as one of our valued customers for many more years to come! Expect the Best! Service Manager Mr. David Theriault