Nucar Toyota of Norwood

The sales process was good. My salesperson was very attentive. My follow-up was poorly handled and I still have not received my registration. Has been almost 6weeks with no word from anyone from the dealership. I understand that these are interesting times, but I feel as though myself and my vehicle have been completely forgotten about.

Each time that I have taken my car to the dealer I have always had a good experience. I have never had a long wait time. The time that I am waiting is always pleasant, the waiting area is always clean and the bathroom are clean.

Disappointed because I asked that my coolant overflow reservior needs to be topped off since it was low. My request was ignored. Forfilling a customers request is the most important consideration to me when i bring my auto in for services

They were very good about communicating what they found with three car. They also were clear about how much it would cost and how long it would take.

Service was excellent and reasonably priced. I was treated in a professional manner beginning with the phone call I made to book the appointment. Upon arrival, Jack my service technician explained all to me and was very pleasant. Thanks Boch.

Came in to get the final warranty service on my wife’s RAV4 2018. Service was practicing safety measures due to the virus and were very timely in getting the work done.

The service was awesome. I was able to get in and get out quickly for what I went there for. Thank you for your services.

Arnaldo Teixeira the best seller and I like The people for the service thank you everyone for everything and do for me when I have any problem with my car anytime then there for me.

Great truck buying experience. I was in the market for a used Tacoma and Boch had a great inventory selection, the sales understood the product and ensured that I was happy.

Since purchasing my 2017 Camry from this dealership , I’ve always felt confident having my car serviced here. However, my last few visits have been exceeding long, even with an appointment. After waiting 2 hrs for an inspection sticker, along with a battery check, I had to seek out my service writer for an update. Kevin was very pleasant and took me to the mechanic, who showed me my tire wear and, yes, I did need a new battery. So another 2 hrs was added to my wait! I realize that the pandemic has caused a void in staff; however, 4 hrs was too long without communication! Also, I was informed by the cashier , that a 3% additional charge would be added if I used a bank card or any card! My bill was over $1000, which would add another $30 +! Never happened before and certainly not good customer service!