Herb Chambers Ford of Braintree

took our 2016 ford escape in for a noise underneath car went for a ride with a tech behind dealership he was going about 45 mph said he did not hear noise went for another ride with service adv matt on a bumpy road said he could hear noise said it sounds like steering rack or links he went for a ride with service mgr he also heard noise they said they would contact ford engineering 1 week I heard nothing so I called matt he transfered me to service mgr who told me they tested 2 other escapes they rode the same he said nothing they could do I drove a friends escape no noise our car drove great when we first got it now over bump it rides like a truck with heavy duty shocks NOT HAPPY HERB C AND JIM X SHOULD SEE THIS REVIEW I EXPECTED MORE FROM H C FORD I WAS TOLD THEY WERE GREAT I do not think so thank you d French thank you

After getting the 'run-around' from Ford corporate on a serious problem with a brand new vehicle, Scott Lewis, the dealership GM, followed-up immediately and consistently throughout to make things right. Second vehicle I have purchased here. Definitely going back for my next purchase!

Dina met me with a smile when I arrived at the dealership . I found her great to deal with and very knowledgeable of all the latest technology. This was one of the greatest buying experiences I have had. There is no doubt I will recommend her to family and friends.

Really terrible experience from start to finish. Poor communication. Disinterested sales. Ultimately complete dishonesty and disturbing sales tactics. Deposit placed on a located car. Strung along. Excuses. When pushed, ultimately told car no longer available. Waste of my time and effort. Had a previous positive Herb Chambers purchase (Boston) and this was a whole another experience.

Dina was terrific in her presentation and her abilities to get the job done for us. She was friendly and optimistic; dealt with the finance people and delivered the good news to my wife and I. When we picked up the vehicle she was there switching plates, dealt with insurance company. Overall Dina went beyond for us and got the job done!

I had a very pleasant sales person.Dina Saoud took really good care of me and found me a vehicle of my preference in my price range with the options that I wanted. This is the second time I bought a vehicle from the Braintree dealership. Twelve years ago I bought a Ford Freestar and was very comfortable with it. I would'nt hesitate to go back,thanks Dina.

Me and my fathers experience at the dealership with Ben was very good. He took good care of us and was very nice to us throughout the whole process.

I would like to thank Herb Chambers Ford in Braintree, especially Juliana Vargas for helping me choose my first Ford. My experience was easy and pleasurable. Juliana even delivered the car to my home, 60+ miles away.

I purchased my first car from a dealership this past weekend, a 2013 Ford Escape. I worked with Chris Doucette from the outset. Chris is less a salesperson and more consultative in his approach. Friendly, conversational and knowledgable Chris and his team were able to find the right car from me as well as competitive financing on par with what I had been pre-qualified with. The dealership is very clean and comfortable with snacks, water, and coffee readily available.

My family and I had the pleasure to work with Chris in purchasing our new 2016 Ford Explorer. He is very informative, knowledgeable, patient, and went above and beyond in making our experience in purchasing our new SUV as easy as possible. To say the least, we would highly recommend Chris to anybody who is looking for a quality vehicle, brand new or certified pre-owned. He knows how to work with his customers with exceptional service and attention to detail. This was by far the best experience I've personally had in purchasing a new car. Chris exemplifies what it means to have the excellence that is a staple of Herb Chambers and his brand. Thank you, Chris, and thank you to the awesome staff at Herb Chambers!