Reviews
Brought my truck in for an update to the SYNC system,
Brought my truck in for an update to the SYNC system, they ended up breaking the truck instead of updating it. Now left with a truck that has no radio, backup camera or any working screen. The kicker they said it’s my fault they broke it and want me to pay the $1500+ to fix their mistake. Completely outrageous and full of a bunch of deceiving employees. Will never be going back to such an dog xxxx service department.
Brought my truck in for an update to the SYNC system,
Brought my truck in for an update to the SYNC system, they ended up breaking the truck instead of updating it. Now left with a truck that has no radio, backup camera or any working screen. The kicker they said it’s my fault they broke it and want me to pay the $1500+ to fix their mistake. Completely outrageous and full of a bunch of deceiving employees. Will never be going back to such an dog xxxx service department.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
ROppman, this situation sounds incredibly frustrating and not what we aim for. We sincerely apologize for any inconvenience caused during your visit. Please reach out to us directly so we can address the issue and work towards a resolution together. Thank you, Scott Lewis - General Manager - slewis@herbchambers.com
Nate is a pleasant man to have for your guidance in what
Nate is a pleasant man to have for your guidance in what can be a stressful decision day.
Nate is a pleasant man to have for your guidance in what
Nate is a pleasant man to have for your guidance in what can be a stressful decision day.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the positive feedback! We're so glad Nate could assist you and we'll be sure to share these kind comments with him. Please don't hesitate to reach out if our Herb Chambers Ford of Braintree team can be of service again in the future!
Dianne was Very quick and resourceful, she has great
Dianne was Very quick and resourceful, she has great customer service and was transparent in communicating issues about my vehicle
Dianne was Very quick and resourceful, she has great
Dianne was Very quick and resourceful, she has great customer service and was transparent in communicating issues about my vehicle
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hilson, we're delighted to hear that Dianne provided you with excellent service at Herb Chambers Ford of Braintree. Thank you for recognizing her efforts and sharing your experience!
Dianne in service was excellent she is great with
Dianne in service was excellent she is great with customers and I would recommend her to my friends and family.
Dianne in service was excellent she is great with
Dianne in service was excellent she is great with customers and I would recommend her to my friends and family.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the wonderful feedback! We're delighted to hear that Dianne provided excellent service at Herb Chambers Ford of Braintree. We appreciate your recommendation and look forward to serving you again in the future!
I met with professionalism, courtesy, and efficiency.
I met with professionalism, courtesy, and efficiency. I was given accurate information and Julio was very patient throughout the process.
I met with professionalism, courtesy, and efficiency.
I met with professionalism, courtesy, and efficiency. I was given accurate information and Julio was very patient throughout the process.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hgertruna, we're delighted to hear that Julio provided you with a professional and efficient experience at Herb Chambers Ford of Braintree. Thank you for sharing your positive feedback!
Very helpful and polite.
Very helpful and polite. Helped me on the phone and meet me in the garage when I arrived.
Very helpful and polite.
Very helpful and polite. Helped me on the phone and meet me in the garage when I arrived.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the positive feedback about your recent visit here at Herb Chambers Ford of Braintree! We appreciate your business and hope to see you again next time!
Work was done well.
Work was done well. No issues at all. Will go back again for next oil change
Work was done well.
Work was done well. No issues at all. Will go back again for next oil change
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks so much! We look forward to your next visit here at Herb Chambers Ford of Braintree!
I don’t take my truck anywhere, but Herb Chambers Derrick
I don’t take my truck anywhere, but Herb Chambers Derrick I deal with on a regular basis. He’s great. He gets back to you. Let you know what’s going on and I always get the truck back the way I left it so thank you.
I don’t take my truck anywhere, but Herb Chambers Derrick
I don’t take my truck anywhere, but Herb Chambers Derrick I deal with on a regular basis. He’s great. He gets back to you. Let you know what’s going on and I always get the truck back the way I left it so thank you.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Shawn, thank you for trusting Herb Chambers Ford of Braintree with your truck! We're glad to hear Derrick consistently provides excellent service and keeps you informed. We appreciate your loyalty and look forward to serving you again next time!
Consistently excellent service — staff is courteous, work
Consistently excellent service — staff is courteous, work is highest quality, and the prices are fair.
Consistently excellent service — staff is courteous, work
Consistently excellent service — staff is courteous, work is highest quality, and the prices are fair.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Liz, we're delighted to hear that you consistently receive excellent service at Herb Chambers Ford of Braintree. Thank you for your kind words and support!
I had a tip notch experience at Herb Chambers with Bobby
I had a tip notch experience at Herb Chambers with Bobby my salesman. Jess the finance person was also superb!
I had a tip notch experience at Herb Chambers with Bobby
I had a tip notch experience at Herb Chambers with Bobby my salesman. Jess the finance person was also superb!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're happy to hear Bobby & Jess provided top-notch service during your recent visit here at Herb Chambers Ford of Braintree! Thanks so much for your business and please don't hesitate to reach out if there's anything else we can do for you!
Five STARS ⭐️⭐️⭐️⭐️⭐️ for this entire experience thanks to the excellent sales service of Bobby!!