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(1,273 reviews)

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First Brand New Car

I came into the dealership only with the slightest idea of what I wanted. I was considering both used and brandnew cars. Me being young and a recent college grad no other dealerships would take me seriously on a new car purchase. This was not the case here. My sales agent Oren Goldstein had a brand new 2020 Corolla waiting for me to test drive when I arrived at the dealership. He was very patient with me test driving 5 different cars and did not push me in any direction simply informed me of all the necessary information. I had no intention of purchasing that day but I have no regrets for doing so. Oren was always available to answer any questions no matter what time of day I called or texted. I walked out of the dealership elated with my new car. The dealership is clean and comfortable. Love my car, great experience buying it. Thank you Oren !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

The sales process was very good and I felt no pressure to...

The sales process was very good and I felt no pressure to buy something that I didn’t want. The service department was very helpful with all of my questions about my vehicle which I was buying.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

My family uses this dealership regularly.The service is...

My family uses this dealership regularly. The service is always efficient. The staff is welcoming, professional, kind, and informative. I loved the new video software that allows me to view my car as it is being fixed. I appreciate the transparency. Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Service was attentive and timely. Currently dealing with...

Service was attentive and timely. Currently dealing with unexpected issues with hybrid malfunction. Dealer has paid for rental car while they look into the matter .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Rav 4 sale just super!!

Drop-in test drive (Rav 4) we ended up with a PURCHASE due to the kindness and skill of Edward M & Mark Shanahan! Friswells, Upton

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I’m very happy and glad, this is my second purchase with...

I’m very happy and glad, this is my second purchase with Toyota. Best dealership and best salesman. Thank you DELL for be patient with me you the BEST

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Manh Pham. Greatest service advisor

I live about 35 minutes away from Bernardi Framingham Toyota and I have a Toyota dealership 15 minutes away and I keep coming to Bernardi time after time again because I love dealing with Manh and his great team . He’s always available to answer any questions I might have . Is always upfront and courteous to inform me of any repairs/maintenance needed and overall is a great advisor and an asset to Bernardi . Thanks for always taking care of me Manh . A.kallini

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I had a great experience working with my sales...

I had a great experience working with my sales consultant! Dell was friendly, professional, knowledgeable and efficient. He went the extra mile to make sure I understood all the new features.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Good professional service will definitely come back for...

Good professional service will definitely come back for more service to see Mike. He explained everything to me clearly and know what his talking about.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I was told that the service was gone take 1 hour and half...

I was told that the service was gone take 1 hour and half but took 5 hours. That messed my day. Hope you can review that

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.