Ocean Honda of Hanover

First and foremost, I'd like to say that I'm glad I'm not the only person who didn't like the way they were treated at Weymouth Honda. At the time I went there I was 24. I was helping my girlfriend look for a new car, but the salesman I was dealing with would only talk of leasing her a car saying how it was much more affordable and going on and on about how low the monthly payments would be. When I tried to bring up the reasons why she was buying and not leasing, he turned to her and said "maybe you should talk to your parents and see what they think". Also, I had told her when we started car shopping not to give any dealers her phone number, because in all my car shopping experiences, the worst is getting calls days, weeks, and even months after leaving a dealership about new cars they were getting in or asking me if I had found another car yet. The salesman who's name I really wished I remembered (at least for the sake of this review) asked for hers and she asked why, he responded with "you can't run a credit check without a phone number... we're not going to call you or anything", which turned out to be two lies in one answer. And another thing that bothered me was he had a nice little packet of papers showing all the used civics on their lot and how much they were selling them for, and how that's a sign of what the resale value of her car will be, but none of the ones he pointed out were the same models she was looking at... one was even a hybrid!! I swear this dealer didn't listen to a single word we said, or address any concerns we had with Hondas, and spent the entire time trying to convince my girlfriend that I knew nothing about what I was talking about and that she should trust him over me. I feel like she made the right choice when she bought her new car elsewhere.

I drive a 2002 Accord, which I love and will be keeping in the family. My purpose to the dealer was to test drive a new Pilot, since that's the next vehicle I will be buying. My first visit (accompanied by my husband) was perfectly fine. The young salesperson (Lawrie) was great to deal with and didn't try to push us into talking numbers, understanding that we were in the very early stages of decision making and dealer shopping. The second visit happend to coincide with a servicing on my Accord and a fan belt replacement; while waiting I thought it would be a good time to peruse the showroom and repeat the test drive. Unfortunately it was Lawrie's day off and I had to deal with old codger "Bob" who clearly suffers from the delusion that women don't know jack about cars and/or finances and have all the time in the world to wait for him. I informed him of my time constraints and that I would like to drive the Pilot. He said it would be a while and that he was helping someone else. OK, fine. I had some work to do online anyway. I while later I approached him again to ask if anyone else was available and he said it would just be a few minutes. Did he think he was doing me some kind of favor by letting me drive their precious car? So, 20 minutes later I knew I had about 15 minutes left until my car would be finished, and would have to go. I went to the next available guy and asked him to get a Pilot. At that point Bob jumps in like he's some cougar about to have his freshly killed deer stolen from him and insists that I go with him. Salesman #2 is clearly intimidated by Bob and backs down. We start the drive and of course my cell phone starts to ring with work related issues and it's time for me to cut the drive short and head out. There were plenty of other salesmen around who could've helped me if he would have allowed it, but Nooo, he didn't want to lose his toe-hold on a possible sale. Idiot. Thanks, Bob, for putting your needs ahead of mine. Final visit: Happen to be in the area and stop in to ask if Lawrie is in. He isn't, darn it. But Bob is in. I think Bob lives in a room in the back of the dealership. Bob becomes infuriated that I asked for someone else and demands to know why. The little vein popping out on his forehead is kind of funny, in a disturbing sort of way. I told him that Lawrie was the first guy I talked to and would prefer to deal with him (I could've told him that on the previous visit if he would have given me the time of day). Bob lectures me by saying "You're supposed to ask for the same person every time you come in here". Oh? I inform Bob that I can't plan my schedule around a salesman's and that (guess what) I don't have to come in there, at all. So, that's what I've been doing ever since. Forget these sales-jerks, I'm doing everything online and they can 4-square sheet all over themselves for all I care. Getting detailed quotes sent to my email is a lot easier than dealing with the Bobs of the world.

I would never recommend Weymouth Honda car dealership because of this experience. After a test drive and hearing a lot of "BOB's" smooth talking, my girlfriend (buyer) and I were ready to look at other cars in the lot and leave to go eat dinner. Sales Rep "BOB" after ignoring my statements of the blatant torn up seats and side door panels along with hair and scratches all over the ceiling, made an almost successful attempt to lure my girlfriend into the showroom for a "sit-down." We declined his offer as we wished to revisit the other cars in the lot. "BOB" ignored what we wanted to do and persisted on a "sit-down." We stated that we are looking at other cars and proceeded to do so. On the back from looking at others cars, "BOB" attempted to convince my girlfriend to have a "sit-down," as he has new-breaking news in from the mysterious database. He stated, "There has never been a dog in the back of that car." The damage was caused by a baby seat. I immediately shot down his theory, as there were hair fibers all over the car. He said he would replace the seats and insisted on having a "sit-down." In an attempt to negotiate a sales price on the vehicle, Sales Rep "BOB" took it upon himself to make a few rude comments to my girl and walk away. He stated, "You don't know Honda products do you," and stated while walking away, "You do what you have to do." Again, I would never recommend Weymouth Honda car dealership because of this experience.

I have Honda accord, I am new for car maintenance related work. On Saturday (July 21, 2007) morning, I left my car inside service room at Weymouth Honda for servicing. I discussed with CARL BELLU (Service Advisor). He is rude, he just talk money nothing else. They did work well but when I come back to pick up car on Monday(evening), there was big dent on above front passenger wheel, deep scratch on cylinder of same wheel and light scratches on right side doors. I informed to CARL BELLU and one more manager but they said dent was already there. I asked them that if dent was there then you must have documented it and you must have video surveillance. They said they don’t have both and they remember that dent was already. I don’t know who has done this. If they don’t then somebody hit & run in parking itself. But in that case again they are responsible because my car was in their custody. They also said that you can lodge complaint to anybody if you want. Then I called up to Honda Company itself on 800-999-1009. They noted down my complaint carefully, I got my case number: N012007072500318 and then BRUCE had talk with these Weymouth people again but still result was nil. I don’t have time to lodge complaint to small claim courts. I am new that’s why I went to authorized dealer so that I can rely on him blindly. And authorized dealer behave like this with customers???. I am very very upset that they didn’t accept their fault. Now I have started to take service of unauthorized auto repair shop and those are more reliable because they get work by good service not by company name. I request you guys please get documented your car condition before leaving for servicing. Before taking my car, I have taken photographs it in parking. If anybody don’t believe and have objection, he can contact me. My details are Name: Vikram Gehlot Email: vgehlot@hotmail.com

I never encountered unfriendly atmosphere as Weymouth Honda. They are rude, unfriendly and just plain ignorant. My Honda died on me en route from the Cape. The closest Honda Dealership was them. Their conduct is poor. They don't allow you to speak w/managers. All answers give nis "I don't know." They don't give any direct answer or approximate time it would take to repair. Again, everything is "i don't know!" Their tone of voice is very sarcastic. Even customer service reps are unfriendly. All of them need to be trained for customer curosity. Please whatever you do don't go to them, unless it's absolute must. In my case it was. I would NEVER refer them to anyone!!!!

Weymouth just doesn't get it!!!....going there for service has never been an enjoyable experience. They are not very friendly and their facility is sub-par compaired to other Honda dealerships. They need to stop pinching pennies and focus on the customer. Hey Weymouth Honda....just because there is no competition around with other Honda dealers doesn't mean you have to represent a below-the-standard kind of dealership. I love Honda...just not Weymouth Honda!!

Had almost given up on buying what would be our 4th Honda. All other dealerships played games with us on price and availability. Called Ralph because we had bought from him before........glad we did. No Games.........best prices on the CRV EX we wanted in the color we wanted. In the few days it took for him to trade for a White one from another dealership, we were headed home very happy with our purchase. I HIGHLY RECOMMEND !!!!! Thanks Ralph.

I've been "shopping" the past week, mostly through email, and between 7 or 8 dealers. When I called Weymouth Honda, Sarah quoted me the lowest price of all, and without any haggling (which I dread). They did not have the color I wanted, but said they would trade for one, and should get it in a couple of days. Other dealers said that I could not get the price they quoted if the car was not from their lot. <br><br>I went after work, signed the papers. The finance person asked if I wanted a remote starter or Lo-Jack. I politely declined and she did not push it, or any other accessories. The whole experience took about a half an hour.<br><br>Currently, I have my fingers crossed, hoping they find the car soon, and that I get a favorable finance rate.<br><br>I probably should have waited until I have the car in hand before I rated this dealer, but I wanted to express my satisfaction, insofar. I will definitely follow up when they deliver the car.<br><br><br>Well, five days later, we went to pick up the car. It took about an hour to sign the paperwork and we were out the door! Everything went smoothly, and everyone was professional. The only thing not done was the inspection sticker, but that was probably because we arrived late in the day and the garage had closed, so they gave us a voucher. <br><br>Thank you Weymouth Honda!