Reviews
BUYING A FAMILY CAR
My husband and I were looking for a new family vehicle. I work down the street from Mitchell VW and my Husband wanted to take a look at what they had after having some bad experiences with other dealerships. Edward Provencal was our sales associate. he was very helpful in helping us find a 2009 VW Routan SEL. This is a major step up from our former family car. There are 2 separate dvd players so my older children can watch different movies that they like on longer family trips, no more yelling coming from the back seat, no more head aches. I would definitely recommend this dealership to friends and family. I would also recommend that they ask for Edward, he may be one of the newer sales associates but he was able to answer our questions and help us find the right vehicle. If you are looking for a VW go to Mitchell VW in Canton, CT. They know the product and how to treat their customers.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Knowing the product, and knowing how to treat people, are two of the cornerstones of how Mitchell businesses operate -- and our founder wouldn't have had it any other way! Thanks for sharing your experience working with Ed and the staff, Rachel.
No issue with on-going service
I needed an appt. within a timeframe that worked for my schedule - not an issue at all. The estimated charge for the 40,000 mile check was provided to me by the Svc. Mgr. when I made the call. What I wanted to have serviced was discussed in advance as well --- wonderful experience!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We hope to see you again on the next scheduled maintenance interval, Susan -- but feel free to call us if you have any questions in the interim!
Excellent service, immensely helpful
I am in my sixth decade and have dealt with many automobile dealers. I can honestly say that my most enjoyable experience and satisfactory sales help was with Mitchell Volkswagen in Canton CT. I dealt with Brendan Myers who I can say is an intelligent gentleman and a great help in making our purchase. My wife, Joann and myself were and are completely satisfied. I highly recommend Mitchell Volkswagen and Brendan Myers for any interest you may have in acquiring a Volkswagen. When you go ask for Brendan, you'll be glad you did. For some added help, you can reach Brendan at (860) 693-7668 or b.myers.mitchellvw@contactdealer.com Peter Stanford
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to share your experience, Peter!
Great buying experience
I have recently purchased two cars from Brendan Myers. Both buying experiences were so easy and actually enjoyable. Brendan was so helpful and accommodating each time. He really took the time to understand my needs and wants in a vehicle all while remaining within my price point. He is a pleasure to work with and I know my next car will be purchased from him as well. Also, the girls in service are always so sweet and helpful. Anytime I have questions or need to bring my car in they are so accommodating and find ways to get me in asap and they always have a smile on their faces and are ready to help. Thank you everyone over at Mitchell VW for providing me with not one but two great car buying experiences.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you in return for both opportunities, Jess -- Brendan, Samantha and the whole team are always here fro you!
Never Disappoints
I've been here three times, and am nearly a new customer. Every time I bring my car in for a service they do a great job! If you aren't satisfied, they make sure you are! I almost wish I bought my car from this dealer!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your time and trust, Madison. We'll be here for you when the time comes for the next one!
great buying experience
This is our second pre owned VW from Mitchell and I'm sure we will get our third with them as well. All of the people we worked with particularly Brendan, Jason and Aaron were terrific. We had specific needs for our new pre owned vehicle and it was hard to find, but they found it for us and gave a great deal including a fair price for our trade in. Glad we stuck it out with them as well. Very happy.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We certainly appreciate the review, but moreover, we really appreciate the fact that you worked with us on a second vehicle for the family. Looking forward to being there for you when the time comes for the third VW, and continuing the positive experience.
Excellent Service Department
I won't go anywhere else! I moved out of the Farmington Valley and drive back anytime my VW needs service (and I HAVE tried other VW dealerships in CT).
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We're honored to have you, Jennifer! Call on us any time you need anything.
Great Service , Great people
I have been using Mitchell VW for many years and have been treated exceptionally well each and every time I go there. The service department goes out of their way to do what they can to help me and believe it or not, to help keep my costs down!! I highly recommend Mitchell Auto Group to everyone
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Cheers, Bruce, we appreciate the kind words! Moreover, we really appreciate the years of business, and the trust you've put in the service team. Any time we can help, we'll be here!
Shimmy in front end of 2015 GLI
Quick in and out. Able to get an appointment within 24 hours for what could have been a major problem. Turned out to be a bad balance job on my snow tires by the local Goodyear tire store. Also, the steel Tire Rack rims are a little out of round (Thank you China), (Won't use Goodyear again!) All done within the hour. and only $20.00.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We appreciate you taking the time to give us the review, Don! Glad to be of service!
Great Service
Service was excellent, service e people were polite and helpful, A. Tenenbaum
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We really appreciate you taking the time to share your experience, Allan. Call us any time you need!
