Fred Anderson Toyota

his is the absolutely worst customer service I have received in any industry on the planet. Shadiest car dealers I have ever met. To top it off, sales manager got aggressive, WITH NO MASK, and followed me out to my car after our disagreement and said “he won’t be disrespected, after I asked for my keys. Pathetic.

Everyone I have encountered at this dealership has been very helpful and absolutely professional. I will definitely let people know about my positive experience with Fred Anderson Toyota!

Lorriel was so awesome and made the experience amazing! I feel like she wanted to truly help me and not just sell a car to me. She was kind and understanding!

Great experience in purchasing a new SUV. Andre Robinson was very helpful & never pressured us at any time. This was my 2nd purchase from Andre.

Our experience with Fred Anderson Toyota and specifically with John Lafabregue was great. During these different times they came to us and worked with us as needed during the whole process. John has the perfect balance of professionalism and personality. He is honest, transparent, and cares about you having a great buying experience with a continued supporting relationship with Fred Anderson Toyota.

I am posting this because I have reached out twice to the general manager of this dealership by letter and received absolutely no response whatsoever. On April 21, 2020, I took my 2019 Toyota Tundra in for routine 15000 mile scheduled maintenance (oil and oil filter change, wheel rotation, and numerous other system and fluid checks). After two hours, I picked up my vehicle and immediately stopped in the parking lot where I proceeded to check my oil level. I found no oil on the dipstick except at the very tip and clearly well below the low mark on the dipstick. I triple checked the dipstick to make sure and got the same results each time. (By the way, I always check the dipstick after someone does an oil change because this is not the first time this has happened to me over my 50 years of driving experience). I carried the dipstick back to the service advisor and asked him if he saw any oil on the dipstick. He immediately went to get the “Technician” who had worked on the vehicle. Several minutes later, the Technician and service advisor came out, and I told the service advisor I also wanted to see the Service Manager. The Technician had with him a container with more oil and a funnel. As we walked to the vehicle, the Technician said to me “I put 7 quarts of oil in it.” The problem with this is that a 2019 Tundra engine requires 8.5 quarts, not 7 quarts. Notwithstanding this, I note that the service invoice showed that 9 quarts of oil were charged to Toyota (this routine maintenance is paid for by Toyota). The Service Manager’s reaction to was to ask whether my Tundra had the 4.6L engine or the 5.7L engine as if that makes a difference on whether or not it should have been filled with oil. With but a shrug of the shoulders after being informed that it was a 5.7 L engine, the Service Manager said “we'll make it right.” I have since checked and learned that the 4.6L and 5.7L engines have the same oil capacity–8.5 quarts; thus, I am further baffled by his question in this regard. What is perplexing to me is that I don't know how one can properly perform an oil change without checking the dipstick after filling the vehicle with new oil. This is especially so where, I presume, this Technician is dealing with different types of Toyota vehicles with different size engines, different model years and different oil requirements all day long. So why wouldn't he check the dipstick before completing the work. Interestingly the Owner’s Manual for the 2019 Tundra specifically addresses this important check at page 601 which lists the Oil Capacity for all three 2019 Tundra engines. It says: "The engine oil capacity is a reference quantity to be used when changing the engine oil. Warm up and turn off the engine, wait more than 5 minutes, and check the oil level on the dipstick." Clearly, this Technician could not have done what Toyota instructs when changing oil. With 1.5 quarts missing, it could not have been present on the dipstick. The seeming indifference on part of both the Technician and the Service Manager makes me wonder if there were other maintenance checks that are part of a 15,000 scheduled maintenance which were not performed. Customer satisfaction seems totally lacking at this dealership. I wrote to the General Manager twice after this and got no reply whatsoever. I am very disappointed in this.

This was hand down the easiest car buying experiences of my life. I inquired about a lease through the site and Preston got back to me right away via email and text. I asked a lot of questions via text and he was always quick to respond. When I needed an itemized quote, he sent it right away. No B.S. just a fair price.

If you are concerned about contracting Covid, ABSOLUTELY DO NOT take your vehicle in for servicing at Fred Anderson. A number of the service people did not wear masks. The employee who drove my vehicle from their garage to the parking area ... drove at a high speed, screeching the tires at turns, banging on my steering wheel like it was a drum, singing at the top of his lungs, WHILE NOT WEARING a mask. Covid spreads by aerosol droplets, that can hang in the air for 8 to 10 minutes in a confined space ... like a vehicle interior. The spreading of aerosol droplets is at a maximum when talking loudly, yelling, and SINGING. It was simply reckless, irresponsible, dangerous for a Fred Anderson employee to be singing in my vehicle, without wearing a mask, just prior to delivering it back to me, on top of the xxxx poor manner in which he drove my new car. I wisely aired it out for 10 minutes, and wiped it down before driving off. However, that should not have been necessary. Fred Anderson employees don’t give a *#%@ about the health and safety of their customers. That was painfully obvious over the almost two hours I waited and watched them operate their service area. Too many of them did not wear masks, or left them hanging down around their necks. My name is not ‘Hey man’, as in “Hey man” you can wait in the customer service area if you want, or outside if you don’t want to wear a mask. Or “Hey man” if you’ll wait a second I’ll give you your paperwork and you can take off. I was referred to as “Hey man” by two separate service reps. These clowns had my paperwork, with my name. But, I was simply “Hey man”. I’m a 60 year old, grey hair, wearing glasses, a grandfather figure, certainly not a ‘Hey man’. If this dealership had any sense of customer service, their employees would refer to customers by their names, or Sir, or Ma’am. I waited an hour and 45 minutes for a tire rotation and check of fluid levels, although I scheduled the service and showed up 15 minutes early. I was not told approx how long it would take, or kept apprised of progress. That’s simply miserable service. The initial service rep was rough and gruff. He did not welcome me. He spoke to me as if I should be grateful he was giving me any attention. He barked questions at me and waved me away in his ‘Hey man’ mentality. Maybe I’m just too old? Maybe the younger generation is simply accustomed to being treated in a condescending, disrespectful manner? This dealership is poorly run, with poorly trained service personnel. And, they don’t give a *#&$ about your health and safety during this nasty Covid pandemic .... based on my experience. If you want to avoid COVID, then avoid this dealership, at least until there is a vaccine. I only take the time to write reviews when I receive especially poor service. And my experience at Fred Anderson ranked near the top of the very few reviews I have had to write to warn people away from poor service.

Lorriel did a great job. She definitely listened to my preferences. She was very helpful and friendly. Finance was also helpful and was sensitive to our time restrictions.

Lorriel was friendly, efficient and took care of all my needs. I’ll definitely recommend her to friends or family on their next car purchases.