Chevy Chase Acura

During the final signing of the paperwork, a charge for an "appearance warranty" totaling over $1000 was included without my prior knowledge or consent. When I brought this up and said I didn’t want the warranty that wasn’t on the sticker, I was told that it was a mandatory, non-negotiable charge and could not be taken off the bill. This deceptive practice inflated the final price of the vehicle and forced me to pay for a product I did not want or agree to. I believe this constitutes an unethical sales tactic.

During the final signing of the paperwork, a charge for an "appearance warranty" totaling over $1000 was included without my prior knowledge or consent. When I said I didn’t want this and wanted it removed (it wasn’t on the sticker), I was told that it was a mandatory, non-negotiable charge and could not be taken off the bill. This deceptive practice inflated the final price of the vehicle and forced me to pay for a product I did not want or agree to. I believe this constitutes an unethical sales tactic.

From start to finish, my experience at Chevy Chase Acura was nothing short of phenomenal! I recently purchased my dream car—a 2025 Acura Integra Type S in Liquid Carbon Metallic with a bold red interior—and the entire team made the process feel like a celebration. Maurice, my sales rep, welcomed me like family. His warmth, patience, and attention to detail made me feel seen and valued from the moment I walked in. Ralph, the lead sales manager, went to bat for me—transparent, fair, and genuinely committed to getting me the best deal possible. No games, just integrity. In finance, Maciring was a calm and knowledgeable guide, walking me through warranty and service options with zero pressure—just clarity and care. Lesly in parts was on it, ordering all the high-quality accessories that took my Integra straight to beast-mode status. Andrew, the service director, was a true MVP. He made sure I had a loaner vehicle while my car was being fully equipped, and assigned Princess Flores to coordinate everything with precision. Then came the magic hands—Pedro, an outstanding technician who knew my car inside and out, and Javi, who made sure every feature was dialed in perfectly. Their teamwork was seamless. Special shout-out to Josh and Gabriel, who led the charge with expert oversight and flawless execution. From the ceramic tint to the illuminating door projectors, anti-theft wheel locks, all-weather floor mats, window rain guards, and the striking large front grille with the illuminating Acura emblem—every detail was installed with excellence and pride. When I drove off the lot, my Integra had just 8 miles on it, and the whole experience felt surreal. Communication was key, and they nailed it. I’m officially a happy Acura customer, and Chevy Chase Acura has earned my highest recommendation.

Nice listings but bait and switch pricing with rude sales practices . I went in to look at a 2023 MDX with 30k miles. The salesman tacked on a $1300 “ceramic coating” fee and refused to remove it or reduce the listed price to a comparable market price. He pressured me to sign off on the listed price (plus the $1300) so that finance can forward my credit scores to banks. The car was beautiful but it was overpriced, and in front of my wife and newborn daughter the salesman simply told me “this is the price, there is no room”. I decided to go to Acura of Laurel and bought a newer model with only 7k miles for the same price Chevy Chase was trying to force on me. I go to look at the Chevy Chase listings 3 days after they told me “they don’t haggle” and guess what??? The price was reduced to the number I had offered them. I dont throw around the tern “profiling” but for the life of me I don’t understand why I was treated with such disregard.

The service was excellent and would buy their cars in the future. They provided all info up front.

Best customer service i had no hustle with the sales person. No words to say.

Terrific dealer. Best in the area. Ralph, Richard and Abdul are true pro’s. Fair and honest. Thank you. Keith R.

Mr Nicholson was a true joy. He was as on top of everything I asked for and he met all of my expectations I would recommend him and the dealership to my friends and relatives. .

Purchased an Acura MDX. The sales and financing process was exceptional. The sales representative knew the product extremely well and provided a sales experience that was helpful without pressure.

Top tier customer service!! Thanks Ralph and Dragana for making this the BEST car buying experience.