Reviews
It was easy to schedule my car for an oil change.
It was easy to schedule my car for an oil change. William was super helpful got me a quote for tires and kept me updated when the car was ready.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for sharing your experience! We're glad to hear William was helpful and kept you updated during your visit at Shawnee Mission Ford. We appreciate the feedback and look forward to serving you again!
I recently had my 2016 escape in for a sync 3 issue.
I recently had my 2016 escape in for a sync 3 issue. It needed a part they kept it for 2 days and repaired it as they promised. I especially enjoyed the shuttle service as they picked it up as promised and returned it to me today. This a great service if you can’t find a friend to pick you up. I was very impressed with the dealership.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
John, we're delighted to hear that our team at Shawnee Mission Ford provided you with a seamless repair experience and convenient shuttle service. Thanks for sharing your positive feedback!
Went in for scheduled maintenance and they discovered one
Went in for scheduled maintenance and they discovered one wheel was out of alignment. All maintenance/repairs completed in two hours. Service tech (Derby) kept me appraised as to what was going on. All staff friendly and professional. There’s a reason we have bought our last five vehicles from Shawnee Mission Ford.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks for sharing your experience! We're glad to hear that Derby and the team at Shawnee Mission Ford took great care of you. We appreciate your continued trust in us for both maintenance and vehicle purchases!
Very good customer service, oil was change in a timely
Very good customer service, oil was change in a timely manner. i will alway have my oil change at my home.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Teresa, we're glad to hear you had a positive experience with our customer service at Shawnee Mission Ford. Thanks for choosing us for your oil change needs!
I had a lot of service done at Shawnee Mission Ford and I
I had a lot of service done at Shawnee Mission Ford and I work with every advisor there and I have to say Derby is the best for me and he goes out of his way to save me lots of money on my car services. Derby is a 😀 all day.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're delighted to hear that Derby has been able to provide you with exceptional service and savings at Shawnee Mission Ford. Thanks for sharing your positive experience!
Found exactly what we were looking for at Shawnee Mission
Found exactly what we were looking for at Shawnee Mission Ford. Our salesman, Mike, was exceptional. Highly recommend!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for the high recommendation! We're glad Mike could help you find exactly what you were looking for at Shawnee Mission Ford. Enjoy your new vehicle!
Had transmission serviced.
Had transmission serviced. Also had alignment. Derby was great, kept me informed. Got in for service faster than another Dealership which made me very happy
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Bob, we're glad to hear Derby and the Shawnee Mission Ford team provided you with quick and informative service. Thanks for choosing us!
I like this dealership for service because they have
I like this dealership for service because they have excellent staff members. A young man named Anthony has been my service advisor a couple times and have been impressed with his communication and sense of urgency meeting the customers needs. The mechanics have always done the job well and cleaned up after themselves. Overall a great dealership!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Henry, we're delighted to hear that Anthony and the team at Shawnee Mission Ford have provided you with excellent service. Thanks for sharing your positive experience!
I had a 10:00 appointment for the works oil change to
I had a 10:00 appointment for the works oil change to which I arrived at 9:30. I didn't leave until 12:15. That was a little long for an oil change an tire rotation. I have only had the this car for 4 months so I don't know why it would take that long.
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Linda, I apologize for the extended wait time during your visit. We aim to provide efficient service and never intend to inconvenience our customers. If you'd like to discuss this further or have any other concerns, please reach out so I can ensure they are addressed. Thank you, David MacDonald - Service Manager - +1 (913) 374-1463
Kaleeb and the sales team met my expectations.
Kaleeb and the sales team met my expectations. The transaction was smooth and reasonably fast.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are thrilled to hear that Kaleeb and our team provided top-notch service and assistance throughout the sales process. Thanks for choosing Shawnee Mission Ford and for sharing your positive feedback about our efficiency. Safe travels in your new ride!