Reviews
I wrote a lengthy review, and tried to paste, it's too
I wrote a lengthy review, and tried to paste, it's too many words. Essentially, if you want up front honesty, and straight answers, this isn't going to be the place for you.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
This dealer is shady and unprofessional.
This dealer is shady and unprofessional. I ordered a 2023 Ford Bronco with Greenway Ford November 2022 because they said no dealer markup. The Bronco arrived July 2023 and $30k dealer mark up was added. Greenway Ford refused to honor our deal but was given a "no hard feelings". Stay away!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
When I was heading to the dealership to have a front
When I was heading to the dealership to have a front license plate bracket on that never got installed the engine light came on and I mentioned it to the salesman (Jim Leathers) he had me pull it into the service department and sometime later I was told several codes popped up and never clarified what the codes were but was informed that the light was off. Plate bracket wasn’t installed. Last night on the way home from work the engine light came on again. I haven’t had possession of the vehicle a month and already having issues. I haven’t yet received the packet to title it yet. At this point I will not be referring anyone nor will I do business with this dealership again.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Matthew, we strive to deliver high-quality products and thorough services, and it's disappointing to learn that you are having trouble with your vehicle. I'd like to step in right away so that I may address your concerns directly and see if I can help sort out what's going on and make things right. I will take a look for your contact information, but, in the meantime, please don't hesitate to give me a call. Thank you, Blake Fanning - General Manager - 816-353-1495 ext 234
The day they finally installed my license plate bracket the engine light was on again I was told a bunch of codes came up but nothing to worry about and they had got the light to go off again. This time I went by Autozone and they ran a diagnostic on it and it came back as a cannister purge valve gone bad. I paid almost $17,000 for this vehicle and you didn’t want to replace a $50 part to satisfy a customer.
Jim was very knowledgeable and helpful.
Jim was very knowledgeable and helpful. Very good buying experience. I will be back to see them next time I purchase a vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to review us! We are so glad to hear that Jim delivered such a successful purchase experience. Drive safely, and we hope to see you back again at Dick Smith Ford!
Everything went very well and smooth with Devon and Jim,...
Everything went very well and smooth with Devon and Jim, a pleasure deal with they were very customer friendly and professional
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for shopping with us at Dick Smith Ford! We are delighted to hear that Devon and Jim delivered excellent service. Safe driving from our entire team!
Friendly people that will go out of their way to help you...
Friendly people that will go out of their way to help you get that car you are after.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're pleased to hear that our team was friendly and helpful in ensuring that you got the care you wanted. Thanks for choosing Dick Smith Ford!
Jim has always been their for our family. Does he ever go...
Jim has always been their for our family. Does he ever go home, he is always their. Thank you
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're glad that the hard work of Jim and the team is so clear! Thank you for the great review - we hope to see you back again next time. - the Dick Smith Ford staff
Jim leathers at Dick Smith Ford, is our go to guy. Sales...
Jim leathers at Dick Smith Ford, is our go to guy. Sales , service, body shop. We have bought several cars and trucks. Thanks
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your confidence in Jim and our team! We are grateful for your continued business and we hope to work with you for a long time to come at Dick Smith Ford. Until next time, safe travels!
Had a great experience with Jim Leathers at Dick Smith...
Had a great experience with Jim Leathers at Dick Smith Ford. He helped us purchase a used vehicle that fit our family's needs and made the entire process easy and enjoyable. He was so knowledgeable it really helped make the buying quick. He also has helped us get several cars into the shop and serviced in a timely fashion. Thanks, Jim!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to review us! We are very proud to have Jim on our team, and we will be sure to let him know how much you appreciate his help. Drive safely in your new vehicle, and congratulations! We hope to see you back at Dick Smith Ford down the road!
He was very helpful dealer who helped me into my new car....
He was very helpful dealer who helped me into my new car. I highly recommend Jim to anyone.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to leave us a review! We are pleased to hear that Jim took good care of you here at Dick Smith Ford, and we will certainly let him know that you appreciate his help. We hope that you continue to enjoy your new car!