Baron BMW MINI

Love the new service department. Very clean and comfortable. Ryan was a pleasure to work with. Kept me informed about my car and what was being done!

No transparency while doing business with this BMW and a diagnostic of my car. Charges were added to my order without my authorization fortunately the manager acted and resolved the charges. I had to remove the car and take to another place.

Had a great experience with the Service Advisors getting my BMW serviced. Loved getting mobile text updates and mobile pricing estimates and approvals. Didn’t love the new Baron BMW Service office design / checkout. The old design allowed individual offices to talk privately and checkout with Service Advisors. Now, all the Customers and Service Advisors are crammed in a single space with walk up shelves / stands. With Covid 19 and no privacy to even discuss payments or issues, that made me uncomfortable. It felt more like a fast food checkout line than a luxury $3800 BMW Service appointment. Give the Service Advisors iPads and updated payment systems and let them service / talk anywhere. This dealership has a really bad interior Service Department redesign. The Service Advisors are top notch though. Loved Ryan’s personal service - but dealership interior design for service checkout is a huge Fail. Would have been better off just keeping the offices and giving the Service Advisors better tech / apps and giving the Clients some Herman Miller Office furniture.chairs to sit in.

Called for valet service. Pickup called before arriving at my home. Exchanged keys and paperwork. Service was done quickly and car returned. Driver and service rep,Joe, were professional and personable.

From the minute you drive into the service department there will an advisor there to help along the way. Nothing gets done without your approval first and the work is always done quickly.

Baron BMW service department is fantastic! Everyone is extremely friendly and helpful. Ryan is always great to talk with while I’m waiting for my services to be completed.

Amir was very friendly and professional. He kept me informed everyday about what was going on with my car. I felt like my car was in good hands. Two thumbs up!!!

Very professional group of people,and helpful ! I am very satisfied with the worked performed on my car,will always recommend to friends and family.

The service was great this time around. My previous experience left me wondering if I would return but fortunately my service rep Ryan provided such great service I will definitely be back! The service was exceptional especially during these difficult times we’re living in.

I have a unique issue with my BMW 325. They listen to my concerns and take the necessary actions to find the correct solution to the problem.