Hertrich Capitol Mazda

Everyone I met was extremely friendly the managers worked with me to get me into something I wanted and made sure I stayed within my budget.

Excellent customer service. This process was smooth and in a timely fashion. Aaron and the manager worked well together to get me the deal I wanted.

Thank you so much to Aaron and the entire staff for helping get into my amazing new slightly used car!! I will always recommend to anyone looking to come to this dealership

Fell in love with Mazda 3 but numbers were not working fir me. Aaron worked extra hard to get me where I needed to be to make the purchase. Love my car!

Aaron Smucker is the go to guy. I will never buy from any one else . He always helps the process go smooth and helps me get the best deal as possible. You rock Aaron!

Go to Aaron Smucker! Best dealer there. Helped me pick out my first car. Made the whole buying process very simple for me and gave me a great deal!

I walked into the dealership and my perfect deal was constructed within about 30 minutes. All employees were welcoming and made the car buying experience excellent.

Went to this dealership thinking there was no way they were going to have what I need ended up finding the sales person that I will continue to work with for the for seeable future and finding a dealership that I know I can trust a went to this dealership thinking there was no way they were going to have what I need ended up finding the sales person that I will continue to work with for the for seeable future and finding a dealership that I know I can trust.

I visited this dealership today based on several texts, emails, and phone calls between myself and members of the dealership that led me to believe that we could come to an agreement on my trade value and the bottom line deal. I arrived at the EMPTY dealership (it should be noted I was the only customer that I witnessed from 10am until 2pm) around 10am, and began negotiations with Brian. After some back and forth, we came to agreements on what would be paid for my trade and the price of the vehicle around 1130 am. I needed to grab the title for my car at home and wanted to run this deal by my wife one last time before signing on the dotted line. Upon my return, Brian was at an appointment apparently and Becky said that she would take over my deal. I arrived back at the dealership shortly before 1pm. I waited over an hour after being told this should be very quick and I should be in an out in 20 minutes since my deal was all ready to go. Imagine my surprise when EVERYTHING had changed. 1. I was being offered $1200 less for my trade then agreed upon just a couple hours prior (and this was written down.) 2. I was being asked to bury the extra $1200 into my financing. 3. The actual price of the car was increased by $700 from this morning. When I made my move to go, Becky, in the ULTIMATE show of professionalism scoffed "Seriously??" Although what could be expected from someone who repeatedly "reassured" me by remarking "I haven't done this in a long time..I haven't done this in a long time." The finance manager called after me "Are you sure you want to have wasted your whole day? You really want to walk away from this deal?" This is the type of seedy, dishonest dealings that you see in the movies. Stay far away from this dealership or perhaps go to further lengths to ensure they stick to their word (tape recording or video perhaps??)

I have never been this impressed with customer service in my whole life. I was getting cross bars put on my mazda and they drove me home to nap and picked me up before having to go back to work. I cannot even believe that. Free of charge. I believe his name was Dan. Very nice. Dylan who assisted me was phenomenal. Kept me updated through text messages and explained everything in detail, the job that was done was fantastic