Reviews
called and spoke with a BDC assistant by the name of
called and spoke with a BDC assistant by the name of Janet and gave her details about the used vehicle I was very interested in…I also asked some questions regarding the vehicle which were answered and then Janet asked me if she could schedule an appointment…I told her I would be there as soon as possible as it was about a 60 mile one way drive for me and of course traffic pending…I was able to arrive in about 1hour and walked into the dealership and was immediately confronted by a sales representative….I asked for Janet and he told me she is at a different location and then asked me which vehicle I was interested in and then immediately told me that vehicle was already sold????….huge waste of my time not to mention the cost of gas…I then asked for either the gsm or gm and the salesman pointed out a man outside the door whom I spoke with and all he could do was apologize and tell me he would speak with Janet….nothing will change and this xxxxxxxx dealer inconvenience will continue….amazing/miraculous how the vehicle sold RIGHT BEFORE I ARRIVED…I do not and will not recommend Toyota of Costa Mesa to any relative or friend…you bet I’m PISSED OFF!!!
called and spoke with a BDC assistant by the name of
called and spoke with a BDC assistant by the name of Janet and gave her details about the used vehicle I was very interested in…I also asked some questions regarding the vehicle which were answered and then Janet asked me if she could schedule an appointment…I told her I would be there as soon as possible as it was about a 60 mile one way drive for me and of course traffic pending…I was able to arrive in about 1hour and walked into the dealership and was immediately confronted by a sales representative….I asked for Janet and he told me she is at a different location and then asked me which vehicle I was interested in and then immediately told me that vehicle was already sold????….huge waste of my time not to mention the cost of gas…I then asked for either the gsm or gm and the salesman pointed out a man outside the door whom I spoke with and all he could do was apologize and tell me he would speak with Janet….nothing will change and this xxxxxxxx dealer inconvenience will continue….amazing/miraculous how the vehicle sold RIGHT BEFORE I ARRIVED…I do not and will not recommend Toyota of Costa Mesa to any relative or friend…you bet I’m PISSED OFF!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for your interest, and we're truly sorry for the inconvenience. We understand how frustrating it can be to set an appointment and find out the vehicle was sold before you arrive. Our inventory moves quickly, and while we try our best to keep everyone updated, sometimes a vehicle sells unexpectedly fast. We’d love the opportunity to help you find a similar car or assist you with anything else you’re looking for. Please don’t hesitate to reach out to General Sales Manager, Courtney Lee, at (949) 764-4176 — she's here to help! Regards, Jessica Allende Guest Relations Coordinator 949-764-4174
Came in without an appointment, they saw me timely and
Came in without an appointment, they saw me timely and responded to a request to do more than was originally needed. Ended up with something that felt like new car even though it was care for an oldie. Would recommend.
Came in without an appointment, they saw me timely and
Came in without an appointment, they saw me timely and responded to a request to do more than was originally needed. Ended up with something that felt like new car even though it was care for an oldie. Would recommend.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
David, We appreciate you stopping by and we're happy to see our team was able to accommodate you without an appointment. We're glad your Toyota feels like new again and we hope to have the opportunity to work together again in the future. Regards, Heather Palmer hpalmer@southcoasttoyota.com
I am satisfy with this dealer, I will tell my friends and
I am satisfy with this dealer, I will tell my friends and recommend to take their car to this dealer for maintenance.
I am satisfy with this dealer, I will tell my friends and
I am satisfy with this dealer, I will tell my friends and recommend to take their car to this dealer for maintenance.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're so happy to see you're satisfied with the level of service you receive here and we can't wait to serve you and your friends in the future. Regards, Heather Palmer hpalmer@southcoasttoyota.com
Ana O and the entire Toyota Service team provided quick
Ana O and the entire Toyota Service team provided quick service. there was an issue left over from my home service dept in Las Vegas. They worked with Ana to rectify the problem. The service was top notch. Thank you
Ana O and the entire Toyota Service team provided quick
Ana O and the entire Toyota Service team provided quick service. there was an issue left over from my home service dept in Las Vegas. They worked with Ana to rectify the problem. The service was top notch. Thank you
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad we could help and we're happy to see you are satisfied! Should you need anything else in the future, please don't hesitate to reach out and let us or Ana know. Regards, Heather Palmer hpalmer@southcoasttoyota.com
Ana Ochoa always takes good care of my car.
Ana Ochoa always takes good care of my car. Been taking my Rav4 there for 14 years.
Ana Ochoa always takes good care of my car.
Ana Ochoa always takes good care of my car. Been taking my Rav4 there for 14 years.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your loyalty to us and Ana! We're lucky to have you as a valued customer and we can't wait to work together for another 14+ years! Regards, Heather Palmer hpalmer@southcoasttoyota.com
Ana did a good job of keeping me updated throughout the
Ana did a good job of keeping me updated throughout the service and making sure that my service was a successful one. Thanks, South Coast Toyota!
Ana did a good job of keeping me updated throughout the
Ana did a good job of keeping me updated throughout the service and making sure that my service was a successful one. Thanks, South Coast Toyota!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
It's great to see you received both quality service and communication from Ana and you drove home satisfied. Thank you for choosing us for your vehicle needs and for sharing your experience. We can't wait to provide you with the 5-star service you deserve at your next visit. Regards, Heather Palmer hpalmer@southcoasttoyota.com
Always an easy process when I need to take my car in for
Always an easy process when I need to take my car in for service. Ray Carrera is the best service tech and always gives personal attention and so nice and helpful. Sharon P.
Always an easy process when I need to take my car in for
Always an easy process when I need to take my car in for service. Ray Carrera is the best service tech and always gives personal attention and so nice and helpful. Sharon P.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Sharon, We are so happy to see the service process is always seamless and Ray takes great care of you and your vehicle. Thank you for being part of our South Coast Toyota Family and for taking the time to share this. We hope your vehicle's treating you well and we look forward to continuing to work together for years to come. Regards, Heather Palmer hpalmer@southcoasttoyota.com
I bought my 1st Toyota from a private party and mainly
I bought my 1st Toyota from a private party and mainly used South Coast Toyota for service over the years (about 10 years). I always felt I was being treated fairly. When it was time to buy another car, I checked into buying here at South Coast and felt like I got a good deal, and - again - felt like I was treated fairly.
I bought my 1st Toyota from a private party and mainly
I bought my 1st Toyota from a private party and mainly used South Coast Toyota for service over the years (about 10 years). I always felt I was being treated fairly. When it was time to buy another car, I checked into buying here at South Coast and felt like I got a good deal, and - again - felt like I was treated fairly.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your loyalty to us here. We're lucky to have you as a valued customer and we're happy that both our sales and services teams take great care of you. We hope you're enjoying your new vehicle thus far and we look forward to continuing to work together for years to come. Regards, Heather Palmer hpalmer@southcoasttoyota.com
I know they took 3 hrs to fix my tire but overall is a
I know they took 3 hrs to fix my tire but overall is a good service, thank you
I know they took 3 hrs to fix my tire but overall is a
I know they took 3 hrs to fix my tire but overall is a good service, thank you
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Oscar, We appreciate your patience and we're happy to see that you were satisfied with the quality service you received. Thanks for taking the time to share your experience and we hope to take care of you and your vehicle again in the future. Regards, Heather Palmer hpalmer@southcoasttoyota.com
Stephanie made the whole experience wonderful.
Stephanie made the whole experience wonderful. She kept me informed of costs and delivered the car on time
Stephanie made the whole experience wonderful.
Stephanie made the whole experience wonderful. She kept me informed of costs and delivered the car on time
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Kevin, It's a pleasure to read about your experience with Stephanie and see she provided you with both 5-star service and communication. We will be sure to share your positive feedback with her and we look forward to taking great care of you and your vehicle again in the future. Regards, Heather Palmer hpalmer@southcoasttoyota.com