Reviews
Great Sales Experience
Everyone was very friendly and professional. Michael is a true professional and took great care of me!! My buying experience was fantastic and this will be my first choice in dealerships for any future purchases!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
David, it is both encouraging and comforting to know that our staff provided you with the level of service you deserve, and that won your future business. Michael is an asset to Porter Ford and will be happy to read that he made such a positive impact on you. We look forward to building a business relationship with you and impressing you even further down the road. Thank you for sharing your feedback! Regards, J. Jason Clare, GM - jclare@porterauto.com 302.738.0800 x. 3809
Great Mechanic and Courteous Service. Excellent.
Paul Cavender is a supreme mechanic who has worked on my vehicles for 20 years. His judgment is impeccable and to be trusted. He is always able to diagnose and correct a problem and he continually maintains my 98 Explorer Sport in high performance and safety levels. Terri Gray is new to me but in this case was most polite and timely in advising status of vehicle to my wife [I was not able to bring it in personally.] And the shuttle driver whose name escapes me was courteous and punctual.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Charles, thank you for this marvelous review! It was a pleasure to read your feedback; I want you to know that your feedback is valued deeply. Paul, Terri, and the rest of our staff will be thrilled when I pass along this review. As always, never hesitate to contact us if there is anything else we can do to help you. Regards, J. Jason Clare, GM - jclare@porterauto.com 302.738.0800 x. 3809
Great customer contact skills, very understanding.
I have had both front speakers of my 2012 Escape replaced, this trip being the second, it was done efficently and very neatly, in dealing with the service manager John I found the entire experience to be very pleasent and rewarding.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing with us, David! John is an incredible member of our team who devotes himself to guest success. We're proud to learn that you enjoyed your time spent with John and the entire Porter Ford team. Please reach out to us with any future needs and do not hesitate to reach out to us with any questions. Best, Jason Clare, GM - jclare@porterauto.com 302.738.0800 x. 3809
Great service
Very courteous service. Recommended services needed for my level of mileage I was not aware of. Service completed in under one hour -- faster than predicted.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Sandra, thank you for taking the time to write this review and assign our dealership a five-star rating! Our team works hard every day to provide personalized and efficient customer service. It's encouraging to know that our efforts have been recognized. We appreciate your visit to our Service Department and hope to see you again soon! Sincerely, Jason Clare, GM - jclare@porterauto.com 302.738.0800 x. 3809
good experience
I have confidence in your service dept. not selling me things I don't need. Terri Gray keeps me posted on probable cost and time. I took the shuttle for the first time and it was a good experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Your feedback is greatly appreciated, Carol. Our Service Department work hard to ensure a quality and cost-efficient experience for our customers. We're proud to hear that you found the service satisfactory and look forward to assisting you again in the future! If you have any questions, please feel free to reach out to our team. Best, Jason Clare, GM - jclare@porterauto.com 302.738.0800 x. 3809
Great Service
very courteous and prompt service. They fixed the problem on the car. I was very pleased. I have had fantastic service from buying the car to bringing it in for service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great service person
I had incurred damage to the undercarriage of my car recently. They made me aware of this. Next, they took me through the steps and cost to repair the damage so Icompletely understood.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Clint, thank you for this review! I am happy to hear that our service team was able to find the issues with your vehicle and made you aware of everything beforehand so that there were no surprises. We hope to see you again for any future service needs. Make sure to follow us on Facebook and Twitter for current offers. Sincerely, Jason Clare, GM - jclare@porterauto.com 302.738.0800 x. 3809
Getting BETTER!!!
I finally was able to speak directly to the mechanic and show him my problem. After taking a ride with the mechanic he now verifies the issue with my truck. I recommend this to future customers with major issues that the mechanic speak directly to the customer when trying to figure out a major mechanical issue. Your services is getting better!!!
- Customer service 4.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Joseph, thank you for taking the time to write this review! I am glad to hear that after driving with you our mechanic was able to identify what was wrong with your Truck and was able to take care of it. We thank you for recommending us and we hope to see you again. Make sure to follow us on Facebook and Twitter for current service offers. Sincerely, Jason Clare, GM - jclare@porterauto.com 302.738.0800 x. 3809
Great service from the entire Porter Ford Team.
Mr. Meginness is very attentive to detail whenever I visit the Porter Ford Dealership. This makes my visit pleasant and less stressful for me because I know he will see my automotive needs through to my satisfaction.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great service
This was an unexpected visit to the dealership but the service techs working on my car were wonderful and very helpful. They made a very upsetting experience easier to deal with.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase