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Lorenzo Buick GMC

(3,501 reviews)
Visit Lorenzo Buick GMC
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:30pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:30pm
Tuesday 9:00am–8:00pm 7:30am–6:30pm
Wednesday 9:00am–8:00pm 7:30am–6:30pm
Thursday 9:00am–8:00pm 7:30am–6:30pm
Friday 9:00am–8:00pm 7:30am–6:30pm
Saturday 9:00am–8:00pm 7:30am–2:00pm
Sunday 11:00am–6:00pm Closed
2017 consumer dealer award
View 3 awards
2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (866) 489-6353 (866) 489-6353
Used (866) 767-6005 (866) 767-6005
Service (866) 926-7575 (866) 926-7575

Reviews

(3,501 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lorenzo Buick GMC from DealerRater.

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Roberto was our salesman he was really informative about...

Roberto was our salesman he was really informative about the car my boyfriend and I wanted. From the very first second we enter the dealership we felt so comfortable and secure. Roberto gave us great service and a lot of help buying our first car. We will be back in a few years to buy a truck for my boyfriend. Thank you Roberto we love our GMC Terrain!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

customer service

bad experience as a customer, there were no alternatives for the customer to leave happy, he asked the manager and everything was the same, no solutions

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Service for engine light

Took the car in because the engine light was turning on and the car has stalled several times. Benny provided great customer service as always. The car was looked at and fixed within an hour.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Benny’s service was amazing. He made sure to take care of...

Benny’s service was amazing. He made sure to take care of me despite not having an appointment and it being a very busy day. I will only trust Benny with my car from now on because of his customer service and he is always willing to go the extra mile for the customer

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The boys in the service department at Lorenzo Buick GMC...

The boys in the service department at Lorenzo Buick GMC are the best I have ever encountered. They always take care me they get me in and out as soon as possible and treat me like family. I trust him wholeheartedly and know they have my best interest in mind I am very thankful to Alberto Reyes for always taking care of me! I trust them wholeheartedly cough and no they have my best interest in mind call I am very thankful to Alberto Reyes for always taking care of me

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Service advisor , my service was very profesional and...

Service advisor , my service was very profesional and helped me in everything he could. I could not be more pleased 😀.thanks for the awesome service from your employees

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

My check engine light turned on yesterday. I called and...

My check engine light turned on yesterday. I called and was able to get a same day appointment and drove right over. Benny took care of me. I waited for them to look into it and about an hour or so later, Benny let me know what was wrong and what he recommended. I always appreciate that Benny let’s me know what I HAVE to fix and what I can wait on. I was out of there with my car fixed in a few hours! What a wonderful crew you guys have working for you. Thank you. Special thanks to Benny! He’s the nicest guy and is always so easy to work with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Benny, the service advisor, was great and kept me...

Benny, the service advisor, was great and kept me informed of the vehicle's maintenance progress. Overall, great customer service and friendly experience. Thumbs up!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Estuve el viernes en la tarde y fui muy bien atendido en...

Estuve el viernes en la tarde y fui muy bien atendido en el departamento de servicio por el sr. Benito , es excelente y extraordinario trabajador

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Benny was helpful as always, got me in and out in the...

Benny was helpful as always, got me in and out in the time I needed and explained what recommendations were for service. Always a pleasure

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.