Lorenzo Buick GMC

I went to do the oil change to Lorenzo Buick GMC and it went well, there were not many people and it was fast. They are efficient.

Great communication with my service advisor Matthew's was very helpful 👍 very satisfied with the service thanks you

Update: I had left the center feeling confused at first about my car. Matt was able to help me understand what was wrong. He was patient with my questions and schedule. Thank you!

Salesman Juan Rugerio (sp) was excellent and made your dealership special and easy and friendly to deal with 👍 bought the Buick !! He is a real asset to Lorenzo !!

My car was in service for a week. I was called to pick it up on a Saturday morning, but had to go before 2. I could make it on Sunday. The car was picked up without any paperwork, no explanation of what was done ( had three issues to check). I've been calling the dealership to speak with the advisor, texted and called him without any success. In my last phone call I asked Janet to speak to a manager to get information on the repairs. He was going to call back but never did. Terrible customer service.

Reached out on a used 23 Envision Avenir for sale on web and auto sites. Asked for a quick retail purchase, best price without games and ability to inspect at my cost and close deal quickly prior to visit. A modern purchase where all on same page. Customer Sales Manager quickly reached out via email as requested, but demanded phone and visit. Her emails were curt and that she would not discuss price without the sit down visit. That Old School harassment quickly showed and typical of old tactics in car sales. Just be polite and pass deal to someone that works in a modern retail sales approach. While I cannot recommend and would no longer consider Lorenzo’s personally, my hope is your purchase experience is different and tailored to your needs. Just beware that four square and other sleezy tactics may be applied.

Really is the first time that I received a good service in that place. Thanks

Very good deal I just got at the store very nice price and people were very helpful thank you

I purchased a 2018 Buick Enclave, I had some concern about the vehicle a couple days after I purchased it. But after speaking to Julio, he understood my concern and we came to an agreement. I dropped off the car with Matthew Luetjen from service and he really took care of me. Matthew did a fantastic job on making sure everything that needs work on the car gets done. I'm a very happy customer. Thank you Julio and Matthew for everything. 5 star service all the way.

Sent me home with a broken stud in order for them to leave on time