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Tom Wood Toyota

(1,587 reviews)
2014 state dealer award
View 5 awards
2014 state dealer award 2014 state dealer award 2013 state dealer award 2013 state dealer award
2021 consumer dealer award

Reviews

(1,587 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Tom Wood Toyota from DealerRater.

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Professional and easy to work with, both in the service

Professional and easy to work with, both in the service department and the sales department. Did not get the impression that they are out to play games or take advantage of their customers.

Professional and easy to work with, both in the service

Professional and easy to work with, both in the service department and the sales department. Did not get the impression that they are out to play games or take advantage of their customers.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Thank you for sharing your feedback regarding our hardworking team! We appreciate your support, and we hope to see you again at Tom Wood Toyota. Safe travels!

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Tom Wood Toyota and especially the service representative

Tom Wood Toyota and especially the service representative Austin provided fantastic professional courteous service efficiently and in a beautiful environment.

Tom Wood Toyota and especially the service representative

Tom Wood Toyota and especially the service representative Austin provided fantastic professional courteous service efficiently and in a beautiful environment.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Alex, we're delighted to hear that Austin and our team provided you with such a positive experience. Thank you for choosing Tom Wood Toyota and for sharing your feedback! Safe travels!

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Wonderful, and respectful to Ron's dedicated service, I

Wonderful, and respectful to Ron's dedicated service, I am more than happy to share my lucky experience

Wonderful, and respectful to Ron's dedicated service, I

Wonderful, and respectful to Ron's dedicated service, I am more than happy to share my lucky experience

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We’re happy to hear about your wonderful experience with Ron! It means a lot to us that you felt respected and well taken care of. Thank you for choosing Tom Wood Toyota!

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Great service and great people!

Great service and great people! Dorsen was very knowledgeable and helpful with my car. Highly recommend!!

Great service and great people!

Great service and great people! Dorsen was very knowledgeable and helpful with my car. Highly recommend!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We can't thank you enough for your recommendation of Dorsen and the team! We look forward to assisting you again here at Tom Wood Toyota! Take care!

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It was great.

It was great. Matt was great he answered all of my questions. Matt was very helpful. Will recommend him to anyone.

It was great.

It was great. Matt was great he answered all of my questions. Matt was very helpful. Will recommend him to anyone.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your recommendation and kind words about Matt! We are fortunate to have him on our team. See you next time at Tom Wood Toyota!

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Everyone was very friendly and professional.

Everyone was very friendly and professional. Covered all the details about the vehicle, warranties, and maintenance. Ron was very helpful and went above and beyond to make the process seamless.

Everyone was very friendly and professional.

Everyone was very friendly and professional. Covered all the details about the vehicle, warranties, and maintenance. Ron was very helpful and went above and beyond to make the process seamless.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with Ron and our team! We hope to see you again at Tom Wood Toyota.

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I had a fantastic experience working with Ron at Tom

I had a fantastic experience working with Ron at Tom Wood! He was friendly, professional, and extremely helpful. He made the whole process simple and stress-free, answering all of my questions and making sure I felt comfortable every step of the way. Ron was never pushy, just easy to work with and genuinely focused on finding the right fit for me. I couldn’t be happier with my car. If you’re looking for a salesperson who truly cares about their customers, I highly recommend asking for Ron!

I had a fantastic experience working with Ron at Tom

I had a fantastic experience working with Ron at Tom Wood! He was friendly, professional, and extremely helpful. He made the whole process simple and stress-free, answering all of my questions and making sure I felt comfortable every step of the way. Ron was never pushy, just easy to work with and genuinely focused on finding the right fit for me. I couldn’t be happier with my car. If you’re looking for a salesperson who truly cares about their customers, I highly recommend asking for Ron!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing a review of your fantastic experience working with Ron here at Tom Wood Toyota, Christen! We'll pass along your kind words to him. Enjoy your new car, and we hope to serve you again.

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I always have a quick and easy time at Tom Wood Toyota.

I always have a quick and easy time at Tom Wood Toyota. Chris Redman goes out of his way to make sure I have great service.

I always have a quick and easy time at Tom Wood Toyota.

I always have a quick and easy time at Tom Wood Toyota. Chris Redman goes out of his way to make sure I have great service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with Chris and the team! See you next time at Tom Wood Toyota!

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Always, fast great service from Chris and Tom Wood

Always, fast great service from Chris and Tom Wood Toyota. Nice, clean and modern dealership. Thumbs up 👍.

Always, fast great service from Chris and Tom Wood

Always, fast great service from Chris and Tom Wood Toyota. Nice, clean and modern dealership. Thumbs up 👍.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for your feedback! Chris and our team are always here to help. We look forward to welcoming you back to Tom Wood Toyota!

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Had appointment.

Had appointment. No service. Staff problem. Scheduler knew problem. Had to reschedule. Terrible public relations.

Had appointment.

Had appointment. No service. Staff problem. Scheduler knew problem. Had to reschedule. Terrible public relations.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

I'm sorry to hear about your experience with the scheduling issue. We strive for seamless service and it's disappointing that we fell short this time. Please reach out so we can address any remaining concerns you have and make it right. Thank you, Neal Guidarelli - Service & Parts Director - 317-298-9081

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