Kinley Ford

Are salesperson Tim was knowledgeable, courteous, and friendly. If you are looking for a vehicle, this the place to go

Manderbach Ford is a dealership I trust. I’ve dealt with them for many years. My salesperson Anthony Rodriguez is the best!

The service and the sales department both exceeded our expectations. We will definitely return for any future automotive needs

Overall, we had an excellent experience. We drove three and half hours for the F150 Platinum. It was as described and quite frankly better than expected. Liz and Miranda were fantastic providing information prior to my arrival. Tim was an excellent salesman and low pressure. Monica was very helpful with all the paperwork. It was an all day experience which I fully expected and thankfully they were understanding when my wife and I had to depart for two hours for lunch. Overall, we ended up with the vehicle we wanted, at a fair price and with an outstanding experience. If I lived in the area, Manderbach would definitely be my dealer!

Everyone was very helpful and nice. I didn’t feel pressured into making a decision.

We drove 2 hours to purchase our new Bronco in the color that I wanted. They went above and beyond by talking and negotiating with me via email and text. Upon arrival, I was assigned a salesman, Bill, who was great to work with. I also got to meet Damien (the finance manager) who I had been chatting with (wonderful gentleman) as well as Monica who helped me with all of the signing to seal the deal. They are an amazing dealership which I highly recommend. If we lived closer, I would use them to service our truck. Thank you to all of you!

Professional and very customer focused. Purchased from out of state and the vehicle exceeded expectations. The staff communicated well and were fair in negotiations.

I had a great experience at Manderbach Ford. This was my second new car that I purchased from them. The salesperson was knowledgeable and addressed all questions and addressed concerns within the pricing concession of my trade. If I find myself in need of a new vehicle again I will certainly check out this dealership first.

We have been buying cars from Manderbach for years. Bob Keeney was our previous salesman but he passed away. Tim was great too. He was clear with explanations and very pleasant.

I bought a new 2023 Escape at the end of November 2023. Since Manderbach has sent me three emails asking for a review - here you go. Sometimes you get what you want. I did all my research ahead of time - had my vehicle picked out and did the finance pre-approval. So, when I went in to the dealership-all the young salesman had to do was the paperwork. No salesmanship, no haggling, probably the easiest commission he could make. I showed up and started signing papers. On one paper, I noticed that the dealership took it upon themselves to renew my license plate/registration - which was not due for another two months. I told the finance lady that I was getting a new plate for the vehicle and did not want to pay for a renewal of the old plate. She told me that I would easily get a refund from PENNDOT. Not true, which I did not find out until a few days later when I called PENNDOT. I guess she didnt want to redo the paperwork, so I paid for a two year registration that is being replaced in a month. We then set up pickup for the next day. That evening, the young salesman told me that he discovered that the vehicle had been used as a "loaner" and pickup of the vehicle would be delayed. He did not offer any kind of discount until I expressed concern about the loaner status. I ended up getting a paltry 6 month extension on the vehicle warranty. Well, we finally get to the day of vehicle pickup. The salesman pretty well tossed me the keys and said "any questions" as we stood outside the new vehicle. I had to ask him to review some of the features, given the technology and computer screen. This ill informed salesman had no idea about the vehicle features. He fumbled through some of the dash computer screens and even "discovered" that the vehicle had a safe installed in the glove box. The young lad apparently put no time or effort into vehicle prep. I finally told him that I would figure out the vehicle features on my own. A day later, I was having problems since the vehicle did not come with a hard copy manual-Ford allegedly no longer provides paper manuals. I emailed the young lad. Three days later-no reply. I had to call the sales manager who politely listened and gave cavalier and obiviously indifferent replies to my inquiries. I head back to the dealership and I watch the young salesman scurry away like a mouse. I instead deal with the finance lady who makes a feeble attempt at reviewing the vehicle features-admitting she was not sure how to operate the features. We had to go into her office and print off instructions for the safe operation since our wonderful salesman did not provide the information. I then pointed out that the vehicle window sticker listed a front license plate bracket as a free feature and that it was missing. So the finance lady looks under the seats and in the rear for the bracket. She then goes to the parts department and implies that I would have to mount the bracket myself. No. So - there you go. I have spent over $100K in vehicles off Manderbach over the past few years (as told to me by the giddy salesman who made a commission for doing nothing). I experienced the worse car salesmanship (or lack thereof) that I can ever remember. So - young Ryan - maybe familiarize yourself with the product you are selling. So - sales manager - maybe be a bit more proactive when a longtime customer expresses concern. So - finance lady - educate yourself on PENNDOT registration rules so you dont screw someone else out of $100 registration fees. I will be going to other local Ford dealers in the future thanks to this failure by the staff of Manderbach. There's your requested review Manderbach Ford. Merry Christmas.